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Edwin D
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved my U-Haul truck two weeks in advance, but my experience was extremely disappointing. I waited 45 minutes just to be helped, only to find out my reserved truck was blocked by another vehicle whose keys had been lost. This caused an additional hour of delay. The initial solution offered was to send me to another location at my own expense and waste even more time. Although the keys were eventually found and I received the truck, the delay had already cost me money because the workers I hired had to wait. A confirmed reservation should not result in this level of inconvenience, poor organization, and unnecessary expense. I expected much better from U-Haul.
JOSE AKeep up your good work best U-Haul store in entire treasure coast
Pablo AI just returned the truck here, and the guy was nice.
Leandro DThis location needs management/personnel that knows what they're doing!!! I returned the trailer and the woman would not drop the trailer (I had to do it!)! She didn't have the cash refund that was due and I had to return to get the cash refund, when she said the person authorized to do that would be there. You need to hire strong people (to drop trailers when they are returned), NOT weak women, that couldn't lift a piece of paper off the flloor!! I think you get my drift!!! I hope I never have another experience, like the one I had that day. CHANGE THE MANAGEMENT/EMPLOYEES AT THAT LOCATION!!! HIRE SOME RESPONSIBLE PROPLE!!!
Jay MGreat service & quick. Hostilities was very good. Satisfied!! Thank you.
LUZ TGreat.
DARWIN Pawesome
Augustin CSuper nice people here, answered every question, and made the whole experience easy. Highly recommended and will use again!
Ashley GSuper helpful staff. Tim was great!
Jennifer dTim was awesome and made the experience quick and very smooth!
Robert JThe crew there was very friendly and explained everything clearly
EMIGDIO GI usually don't give a review only when credit is due. Its hard to find excellent customer service anymore. This time I am going to give a Big shout out to the staff at UHaul on Bayshore. Excellent customer service and ready to help with anything we needed. They made our process easy because they were able to accommodate with our schedule and allowed us the time needed. The only trouble is because it was right in the middle of the day and the sun reflecting off of the ramp which was difficult unloading. Maybe by adding some adhesive strips to the ramp would help. Thank you
Teresa KFriendly people. Quick checkout and in. Very happy with process
Micheal MWorker took the truck and told me not to do mobile check in. Then lied about gas and charged me extra.
DAYNA CI tried to rent at another location "tint city" on US1 here in Port St. Lucie. The trailer was blocked by a truck. there was noone there and nobody answered the call, voice mail was full. The Uhaul app apparently does not work for picking up a trailer. I spent 2 hours trying to rent a UV, until I went to the Uhaul store on Bayshore drive and got out in 10 minutes with a new trailer. the equipment at the Tint City was at least 40 years old. You need to take action on this location as they do not represent Uhaul appropriately. I have rented many, many times, but this was the worst.
Robert REverything was great. Mobile pickup and return was easy.
BRENT KI was charged for an extra day and they said I was given then truck at 3/8 and I have my original receipt at 1/4 I money put 3 miles on the truck they said it was 4 plus miles impossible
Edward CI had a great experience renting a truck from this U-Haul location. The entire process was smooth, efficient, and hassle-free from start to finish. Tim was especially helpful throughout the rental process. He was friendly, professional, and took the time to explain everything clearly, making sure I was comfortable with the truck and understood all the details before leaving. The truck was clean, well-maintained, and ready when promised. Tim’s excellent customer service and attention to detail made what could have been a stressful moving day much easier. I truly appreciated his positive attitude and willingness to help. I would definitely recommend this location to anyone needing a rental truck and would not hesitate to rent from them again in the future. Thank you, Tim and team, for the outstanding service!
JESSE JGreat customer service!
Aias QOutstanding service.
WAYNE EEarly pick up and drop off with very smooth
Sean LNothing my experience was perfect from the second I drove on the lot!
Cecelia CThey booked the wrong day The office was very confused giving trucks to the wrong person. Letting people take trucks without checking paperwork. That office was in shambles arguing in front of a customers. It was really unbelievable
Robert BIt’s the only location in town while they all say they are on a no drop zone I begged for them to take my truck and they did .
Daniel PNo problem dropping off the truck.
Ronald KIt's all good! Would use them again.
JOHN TThanks
juan hSad they do not have a public restroom!
Thomas YI picked up the vehicle which displayed 85 miles until empty. I returned the vehicle with a display of 90 miles until empty yet I was still charged for fuel. I was charged an equipment fee which I have no idea what for. I drive the vehicle from PSL to the Miami destination and was charged additional mileage. I stood in line for an hour to pick up my vehicle because there was only one person on shift. Not happy with the experience.
John SMaybe a little cleaner trucks that’s about it
WALED MI dropped off after hours so I did not meet the personnel.
Air C2 of the three people knew what they were doing .
Madeline GNothing everything was done in a professional manner.
Juan HN/A
JAMES GI also want it noted that they way overcharged us. I returned truck with the exact same amount of gas and they charged me 30.00. I had the truck for 3 days and only drove maybe 100 miles total all local move and the end result was 456.00. This just font even make sense. I will never use UHaul again after this experience.
Leslie DGreat service as always attentive staff ready to help and ensure trailer safety inspection
RAUL MWe were stuck there for approximately 2 hours due to the computer crashing. Other than that, the experience was fin.
SHERIDAN MI would appreciate there being more fuel in the vehicle when I pick it up. Today there was approximately 1/4 tank when we picked it up. We stopped by our house for gas to prevent additional mileage. It cost $110 to fill up the truck and it was well over 1/4 when returned it. Our mistake for filling the tank but you shouldn’t have to stop for gas before you get on the road.
JACQUELINE TNothing ,everything was done well
Juan HDrop-off went OK, staff (one person) was there to receive and came out shortly after arrival. Although friendly, he didn't take much time to go over anything nor did he do a comprehensive inspection of the equipment, which had minor prior cosmetic damage to a panel prior to my renting it, as noted in the Pick Up location. It didn't seem very official. He said hello, checked in the equipment and asked if I had any issues (which I told him about, notably the transport tail-light and the prior damage).
Christopher BEverything was excellent... Thank you
STEVEN SThe person checking me in (used twice in past 30 days) has always been so polite.
Paul LPeople are friendly and make the process so easy.
DIEGO SLindsay handled everything very efficiently. She was helpful by telephone and in person and got me completely set up for my move. When I went to pick up the truck, I was told that they were missing (1) furniture dolly. I also had to go through the paperwork once again. Not a major inconvenience but the missing furniture dolly delayed my loading and offloading. The experience was still Excellent - by some additional equipment and store it!
MICHAEL MWe have many of the pick up centers in my area. I started with this location and have not changed in the last five years. They are prompt and professional, thank you.
BRUCE BGive me a vehicle with more than 1/4 tank of gas so I don’t have to ad unnecessary mileage just to gas up.
JACQUELINE TEveryone at this location was pleasant and funny. I am a repeat customer for many years. I tell everyone to use this location because they keep all the equipment clean, looking good and I have never had any mechanical issues with anything i have rented. Not to mention, you have excellent people to help you with your needs .
Sandra FPaying customers should be allowed to use the restroom. In my case, I had driven for several hours and was not even allowed to take a moment to take a restroom break. However, I spent over $300 with my rental..
Frank BOne of my favorite U-Haul’s storage facilities , keep Clean, Fast Friendly service.
GERARDO GI use this location frequently, they are always polite and equipment is clean and well maintained.
Marc Lthe truck i was using need an alignment the steering was off
Kapil PWe rent a lot of U-Haul vehicles! In all of the years of renting different vehicles and trailers, the team at this location is by far the best example of great customer service we have encountered. If you need to rent a U-Haul in Port St. Lucie, please do yourself a favor and use this location, even if it is a little out of the way for you. They make it easy and quickly get you out the door. The vehicles are clean every time.
JOSEPH M