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Ruthann L
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no one on site.. i returned trailer after business hours
SCOTT VThis was my second time renting a UHaul from this location because I had such a great experience the first time. Everyone that I encountered at this location on this visit was friendly and helpful. You can tell that they take pride in their work. They were very accommodating, offering to pull out my truck for me to an easier spot to exit from. The mobile check in was easy and allowed us to be flexible with our return time when our move ended up taking longer than we thought. I highly recommend this UHaul location in particular for fast, personable, and dependable great service!
CHRISTINA MFriendly, convenient and professional close to our home with great selection of vehicles/trailers. Made reservations online and pickup and dropoff were easy. This is my new go-to U-Haul location!
ALBERT MI was charged for refueling after filling the gas level back to the same amount in which I received it. I called to ask that the charge be removed and that I had photographs of the gas gauge at the time of pick up with the miles visible as well as the gas levels after returning the truck with the miles also visible. The guy on the phone began to blame me for the mistake before I said I had pictures that I could send him to prove my claim. He then back tracked and asked for my information and said he would take care of it. I asked if he could please email or call me as a follow up after he handled it and never heard back from him. I called the store during business hours later that day 5 times and they never picked up the phone for me. I had to end up disputing the charge with my bank. I knew when I walked into the store and I overheard them talking about charging another customer for a full detail and clean out for leaving a wrapper in the back of the truck that I better take pictures to be safe. This location could be a lot more professional and honest with people and stop trying to weasel every nickel and dime out of customers.
alan cI love this Uhaul location. I always use this location when possible because they are a smooth running operation with no hassles. Tom the manager is also great as always!
BRANDON SThis location is always good. They are very professional and Courteous.
MICHAEL HAlways very helpful !
EDWRD GStaff was extremely rude and difficult to deal with. Only a girl named Lindsey tried to help me but even in the end my problem wasn’t resolved. awful people working at this location. Sitting outside smoking cigarettes on arrival and overcharged me for my rental and then treated me like it was my fault and actually even hung up on me. Horribly disgusted with the staff at this location
FRANTZ VMore people at the front counter would speed up the process Thank you!👍
FRANK LNothing everyone is doing excelente services thank you 👍.
CONCEPCION RRepresentative assisted us right away. Efficiently..
ALEXANDER AStaff was awesome.
BERFORD RI checked in after hours and the gentleman that was still there checked me in very quickly.
CHARLES WOur windows inside and outside being the worst was so grimy.if was blurry to even see out we need to stop and wash windows.!! My suggestion would be somebody needs to pay attention and make sure all windows are clear and clean.
Alex GThe truck had dirt/mud inside the truck and some roaches. I could stack my couch or similar furniture because it was so dirty
FRANCISCO MThe uhaul agents at all locations was great im very happy with costumers service thanks 🙏
YURINEDIS EExcellent service.
SANDRO MAbsolutely agree with the review down below, this is THE Tom Brady of uhaul dealers.. "the greatest of all time"
Joseph SCheck equipment before sending it out the trailer only had one working light
JASON EHave had bad experiences with the other U-Haul dealer closest to me this place was great by comparison
FREDERICK FThe people, from the man at the desk to the outside help were very friendly and quick
JEFFREY LNothing, it was quick and easy. Spur of the moment rental. It worked out great! Thank you so much!
SUSAN MThis is the Tom Brady of U-Haul locations. I’d have been renting U-Haul for decades and by far this location has the best set up management and customer service. won’t go anywhere else.
Dean THad the best experience with these guys at U-Haul at the Bayshore Port St Lucie location. Professional and friendly. Made sure we had a good truck for our cross country move. It was awesome drive all the way to Texas! Thank you so much! You made us U-Haul customers for life.
Mataimoa MDo not recommend that location to anyone! Specially that he was rude and very unprofessional over the phone even when they hooked up my trailer they never showed me how to hook up the trailer and unhook it Not even safety things were very rude as well.
Dimitri PI specifically asked for a visa that I can return to a location in Fort Lauderdale because I was doing some shopping in that area at the ship back to my home country. I was given Aviv and told I had three location that I could choose to drop it from when I’m ready, when I was ready, I had some cancellation of the trip so I had to take the vehicle for a few more days. I had called and spoke with customer care representative and told her that I would like to keep the vehicle for a few more days replied to me and told me that whenever I drop the vehicle off, I will be charged for the extra days. I said OK no problem whenever ready to drop the vehicle off the location I was given was way out of my range. It was all the way in Miami. I was in Fort Lauderdale resulting me and my family to lose our tickets to go back on the ferry to Bahamas because the time it took us to get to Miami and get back it was too late. I get up on my bed from 4:30 in the morning to go to this location, never know it was this much of distance, I don’t think I’ll be using your service again
ELLISTON VGreat, professional, friendly service!
JACQUELINE RThey were all super nice and friendly. I can’t think of a thing they could todo to improve. Best U-Haul experience ever.
JUDY RGreatest uhaul in America by far
JOSEPH STo make sure the customers understand, where the one month's free storage is . That it's not in any storage place ?
RAYMOND CVery efficient all employees were very courteous and knowledgeable… Equipment was great.
ROBERT BKeep doing what you're doing!!
RALPH BI have to rent a van every time my truck decides to take a week off. I called from the truck as the flatbed was pulling up, I asked if a van was available, answer was yes, I said my name and this is my cell number, be there soon. Before I got in the cab of the flatbed, U-Haul sent my email confirmation! Every one here is helpful and nice people!
Kathleen LThis is the ONLY location I will go to in my area, and there is 5 closer to me! The staff at Flagship location are all friendly and very helpful.
TIMOTHY HThe brakes were out of fluid. Obviously we're not checked before renting the trailer to us.
JAYSON CBoth your dealerships were great. I did take issue with my dealings with the corporate headquarters that handled my order. Unfortunately though, this survey doesn't have any questions asking about them. I won't be using Uhaul again because of my experience with corporate.
PHILIP AService was excellent.
RAYMOND FTow dolly lighs inoperative, I had to buy magnetic mount tow lights; The tire straps were ratcheted tight to an extreme that required partial slicing of the webbing to release the tire strapping. THIS TRAILER IS NOW COMPROMISED AND IS A POTENTIAL LIABILITY TO U-HAUL. FIX THE LIGHTS & TEST THE TIRE STRAPPING FOR ADEQUATE INTEGRITY.
Eugene CThis was a very enjoyable experience with a very experienced group of people at this location.
Kevin WEasy drop off
Jared TPlease keep being kind and helpful!
JENNIFER CNo tienen que mejorar nada,el servicio es excelente.Gracias por su atención.
LEONARDO RThis is the BEST U-HAUL FACILITY I HAVE BEEN IN!!!!! Enough said.
VINCENT AIt's a real U-Haul businesd
Paul STom and Tim as well as the tram there are always great, I rent several trailers a year and am always happy. Bob Massimino
Robert MJust not the charge
MARIE DCustomer service was very professional and helpful
Luna PTim was very helpful!!!
ERIC Hstaff was very friendly and polite.
Regina DWonderful team, excellent help!
Katie CThe trailer was in great shape but it needed to be swept out. There were screws and debris on the floor from a previous rental
BRIAN GWhat a positive difference!
JAMES SThe check in process was very smooth and quick. The desk staff and outside staff were both great. The trailer I ordered on-line was in stock and ready to go upon arrival.
Stephen DThank you !!
RANDY KVery accommodating! We called before we came in to see about availability and they got us a vehicle right away! Only needed it for a couple hours for our move and it was just what we needed!
CHRISTOPHER MThanks
MICHAEL G