Customer Reviews for Fleet Fix
(U-Haul Neighborhood Dealer)

Rating:

1.0

The men working there did not give a shit about Uhaul or the reservation. The customer service was poor and slow and they failed to address any questions or concerns. The equipment ordered was not provided and I was redirected to a different uhaul location to pick up said equipment. Once at the new location I had to MAKE ANOTHER RESERVATION AND FOUND I WAS ALREADY CHARGED FOR A SERIES OF EQUIPMENT THAT I DID NOT RECEIVE. While I ultimately received the equipment I needed and was issued a refund for the overcharge it was an extremely bad experience with the third party vendor. Also the truck itself was dirty from sitting in a dirt parking lot and it took me 15 minutes of window cleaning for me to be able to safely see out the windows to drive. The windows needed to be scrubbed both inside and out. For the amount it cost for the rental, the truck should have been in a much better road ready condition.

Rating:

3.0

Dirty cab n I still haven’t received a receipt for the renal

Rating:

1.0

We were missing the correct equipment that we had reserved. We were sent all over the city to two subsequent UHaul locations to try to secure the equipment - we were told to do this by the original location, this was not a choice we made. We were told that we were responsible for exchanging the equipment that we did have provided to us (the incorrect equipment) for the correct equipment at another location.

Rating:

3.0

The vehicle needed an alignment, shop did not have employee available to check out the vehicle in a timely fashion.

Rating:

2.0

Didn’t even provide my 2 dolly’s, and dozen furniture pads after I paid for them lol. And now I have to waste 30 minutes waiting on customer service to get these charges taken off. Ridiculous.

Rating:

3.0

I was completely bamboozled out of my money... I was totally screwed!!! I'll Never Use Them Again EVERRRRRRR!!!

Rating:

1.0

I paid for a furniture dolly and was not provided one. Furniture blankets were just thrown in the back of the truck. Truck was at less than a quarter tank when I picked it up. I was then charged $40 for gas even though they clearly didn’t fill it up from the previous time it was used.

Rating:

1.0

Workers didn't know process for renting the truck so we had to wait. Then they overcharged on gas.

Rating:

4.0

Dropped off when business closed . Used app

Rating:

5.0

My Billing is still incorrect. I returned the vehicle a day before. Furthermore there was barely any gas in and being charged a for not filling the tank and maximum use of the vehicle was 15 miles. I have a call out to the branch Johnathan. Python was the gentleman I rented and picked it up off 845 Visco Ave Nashville. He is really great with great customer service and explained really well. Hoping to have my Bill adjusted for a refund soon .