The men working there did not give a shit about Uhaul or the reservation. The customer service was poor and slow and they failed to address any questions or concerns. The equipment ordered was not provided and I was redirected to a different uhaul location to pick up said equipment. Once at the new location I had to MAKE ANOTHER RESERVATION AND FOUND I WAS ALREADY CHARGED FOR A SERIES OF EQUIPMENT THAT I DID NOT RECEIVE. While I ultimately received the equipment I needed and was issued a refund for the overcharge it was an extremely bad experience with the third party vendor. Also the truck itself was dirty from sitting in a dirt parking lot and it took me 15 minutes of window cleaning for me to be able to safely see out the windows to drive. The windows needed to be scrubbed both inside and out. For the amount it cost for the rental, the truck should have been in a much better road ready condition.
Mike D
Fleet Fix
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nashville, TN 37210
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Dirty cab n I still haven’t received a receipt for the renal
John CWe were missing the correct equipment that we had reserved. We were sent all over the city to two subsequent UHaul locations to try to secure the equipment - we were told to do this by the original location, this was not a choice we made. We were told that we were responsible for exchanging the equipment that we did have provided to us (the incorrect equipment) for the correct equipment at another location.
Erin FThe vehicle needed an alignment, shop did not have employee available to check out the vehicle in a timely fashion.
Samantha BDidn’t even provide my 2 dolly’s, and dozen furniture pads after I paid for them lol. And now I have to waste 30 minutes waiting on customer service to get these charges taken off. Ridiculous.
Crosby G