Not everyone will feel comfortable picking up at this location. I did, but I'd not send my wife, sister, Mom or young adult child there alone. It's fine in general, however it is essentially a junkyard-like truck repair shop and the driveway and parking area are not easy to navigate. The interior is as cluttered and in general disarray as the exterior. It does not look like or feel like a typical uHaul facility, and there are few if any signs that indicate that it's a uHaul location. The people are super friendly and welcoming, and the service was very efficient, so the overall process was smooth once the customer gets past the "first impression" aspect of the pick-up experience. I'd go back based on my overall experience, however 7 out of 10 people I suspect would feel less than comfortable picking-up and dropping off at this location.Matthew C.
Customer Reviews for Fleetmasters Truck Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman was extremely friendly the actual location was a complete and utter disaster extremely disorganized a complete mess and the location looked like a murder movie could be filmed there but like i said the woman who helped me was great.Thomas Z.
Customer did not leave a comment.MICHAEL A.
Enjoyed interacting with the people at Fleetmaster!Michael S.
Friendly, professional, everyone waa so nice, and accommodating! The uhaul rental was brand new and drove very well!! A+ in my book!!!Joseph O.
Truck cargo area could have been swept or cleaned. Had clutter/debris. Still was satisfactory though. Cabin was clean and neat.Cesar I.
Customer did not leave a comment.Robert R.
Better communications. Pick up location was changed the day before pick up; I was notified after lunch. Poor communication with this location. Poor communication with U-haul. A freeze was put on the rental as I was pulling away and had to go back in and speak on the phone to clear an issue.John Y.
Their service was exceptional and they went out of their way to answer all my questions and concerns.Bryan O.
Customer did not leave a comment.Samuel A.
The facility was filthy. Only one person spoke English. While driving, the oil light came on. I only had quarter tank of gas and had to get gasoline as soon as I started trip. There were no supplies available at location. I would never use this facility again nor would I recommend it to anyone.debbie G.
Upon entering this location, I was very disappointed in the condition of the cramped and extremely unorganized office. I was told by the receptionist, that she had no knowledge of my reservation/ coming. With that information, she proceeded to call the Rep. on the phone. Once the Rep. saw my location I was told the price of my transaction. Prior coming to the above location, I had talked to a Rep. and they stated that due to going to this location , what my price for the UHAUL would be DISCOUNTED. As I stated that price was not the same once I got to the above location. Rep quoted another price, I TOLD THE RECEPTIONIST WHAT WAS TOLD TO ME THE DAY BEFORE, AND THE REP. DID NOT HAVE ANYTHING IN THE RESERVATION NOTES. I was then told that I would get additional mileage and that WOULD BE ADDED TO MY RESERVATION NOTES, AS A CUSTOMER SERVICE FOR THE INCONVENIENCE. ONCE MY USE OF THE UHAUL TRUCK WAS COMPLETED, (CLEANED TRUCK, AND GAS , THE SAME AS WHEN RECIEVED), I WAS CHARGED ADDITIONAL MONIES FOR THE EXTRA MILEAGE!!!! THIS HAS BEEN THE WORST EXPIERNCE!!!! IM GOING TO POST ON ALL SOCIAL MEDIA MY EXPIERENCE, AND TO INFORM ALL PERSONS THAT CHOOSE TO USE THIS SPECIFIC LOCATION, TO NOT USE THIS LOCATION. I WANT MY ADDITIONAL CHARGES REFUNDED.helen M.
The place we dropped off the Uhaul was okay, and the people were very nice. However, the actual UHAUL SERVICE WAS HORRENDOUS! I HAVE NEVER HAD SUCH BAD SERVICE IN MY ENTIRE LIFE. I WILL NEVER USE A UHAUL AGAIN BECAUSE THE CUSTOMER SERVICE FROM UHAUL (NOT THE DROP-OFF LOCATION) WAS COMPLETELY UNPROFESSIONAL, UNRELIABLE, AND TERRIBLE. I had a series of obstacles that I had to deal with over the phone, and the Uhaul representative each time couldn't be more rude. They did NOTHING to help me. I don't know why I even made a reservation if it was never going to be fulfilled. NEVER RECOMMENDING UHAUL TO ANYONE!LEWIS M.