Customer Reviews for Florida City Self Storage
(U-Haul Neighborhood Dealer)

71 reviews

13 E Lucy St   Florida City, FL 33034

(786) 738-5279

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Friday:
    9 am–5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(786) 738-5279

13 E Lucy St
Florida City, FL 33034

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday - Friday:
    9 am–5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

magdala S 
Rating:
5.0

Came in and they took great care of me was in and out within 25 mins service was professional and I would refer and use this location again

Daniel F 
Rating:
5.0

Mike was very helpful and ensure a smooth transaction!

Juan R 
Rating:
4.0

Customer did not leave a comment.

Michel G 
Rating:
1.0

The truck was full of dog hairand the back was dirty

YOLANDA W 
Rating:
5.0

No tienen que hacer nada,

Fransisco G 
Rating:
5.0

Yes Randy is the best he took care of me and my sister-in-law with the rental I so appreciate everything he did for me thank you so much Randy for going over and beyond to help me

shade n 
Rating:
2.0

I have already submitted a complaint but this is one of the worst run U-Haul locations I’ve ever rented from and my family has been using you guys for 15 years. I was charged an additional 167$ for bringing the trailer back the following morning even after contacting the store owner. The owner essentially forced us to take the trailer a day early as to not inconvenience his schedule the following day and then changed all the dates around after the transaction was complete. Horrible experience and caused me to close a credit card because of fraud charges being made by this location.

JARED G 
Rating:
2.0

there was roaches in the van. small medium and large size. proper cleaning of the van. Also van was unlocked when Ii picked it up.

Zully A 
Rating:
5.0

Customer did not leave a comment.

Cassandra I 
Rating:
5.0

Everything was great. Fast friendly service!

wayne o 
Rating:
5.0

Terrific service. Probably the best u haul experience to date. Thank you.

Eric F 
Rating:
3.0

Customer did not leave a comment.

Olga A 
Rating:
5.0

Excellent Service

Walter K 
Rating:
3.0

It was a little bit tricky to park the trailer when I returned it.

Roxana M 
Rating:
5.0

Customer did not leave a comment.

Mayra M 
Rating:
5.0

Customer did not leave a comment.

Erica H 
Rating:
4.0

Customer did not leave a comment.

Anthony P 
Rating:
1.0

I have called uhaul several times to try and resolve my issue. Each time I was told someone would get back to me. To date NO ONE from uhaul has contacted me, except for additional money.

Karen S 
Rating:
5.0

All ok

Ariana V 
Rating:
3.0

The location was hard to find. It was just a room next to a auto service place and I could barely find it. The uhaul guy told me they play very music loud on some days. But he was courteous to me and helped me with everything.

Tonya H 
Rating:
5.0

Customer did not leave a comment.

fernando f 
Rating:
5.0

Customer did not leave a comment.

Guiyersy C 
Rating:
3.0

The inside of the van was infested with roaches, some even got into the goods I was transporting and I have to clean everything outside prior to bringing it inside my home.

LUIS Q 
Rating:
5.0

Muy buen servicio lo recomiendo

Fernando O 
Rating:
5.0

change phone number on main Uhaul website

Salvatore G 
Rating:
3.0

Customer did not leave a comment.

John J 
Rating:
1.0

Customer did not leave a comment.

Deja W 
Rating:
5.0

Customer did not leave a comment.

Ivania B 
Rating:
4.0

Customer did not leave a comment.

Julio E 
Rating:
5.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

Alfredo R 
Rating:
3.0

The experience was horrible, I hope these problems get solved and won’t affect the next passengers.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Avi R 
Rating:
5.0

Customer did not leave a comment.

Brynner M 
Rating:
5.0

smooth transition, very nice staff!!

Dioslen R 
Rating:
5.0

Customer did not leave a comment.

Oscar M 
Rating:
5.0

Randy was awesome and helpful and generous Thank You for everything.

Edison Y 
Rating:
4.0

Customer did not leave a comment.

Randy N 
Rating:
3.0

Customer did not leave a comment.

Dhambrell H 
Rating:
5.0

Keep up the great service..

Manuel M 
Rating:
5.0

Discounts

Willie G 
Rating:
5.0

I love U-Haul

Joshua V 
Rating:
5.0

Customer did not leave a comment.

JIMMY T 
Rating:
2.0

Need better neighborhood location

Byron W 
Rating:
5.0

Nothing every thing was fine

abraham t 
Rating:
5.0

He was awesome and precise

Channel T 
Rating:
3.0

They did not service the trailer. One of the tire blowup and the person that came to change it. He changed 3 because they used up.

william T 
Rating:
5.0

Customer did not leave a comment.

Julio c 
Rating:
5.0

Customer did not leave a comment.

RAYMOND E 
Rating:
5.0

Customer did not leave a comment.

KATTERINE M 
Rating:
5.0

Customer did not leave a comment.

Luis G 
Rating:
4.0

Don’t use the online service. They overcharge you for everything

Renitza D 
Rating:
5.0

Complete opposite experience. They were closed, so we backed it in lot, are taking pictures for self check out. Car pulls up “can I help you?” “I run this store and we are closed, but was driving by and saw you.” He went out of his way to make sure I did everything right, everything was right. Great customer service! 10/10!!! Have this guy teach the rest of Miami management and stores how to deal with customers!

Scott W 
Rating:
3.0

Customer did not leave a comment.

Jamal M 
Rating:
3.0

The owner was very compassionate! He made me feel like as if I was a part of his family. Also he was very helpful even when he was in no condition to help! God bless his heart and thanks for everything.

Sabrina H 
Rating:
1.0

I return the truck and waiting out side not know where to go . No confirmation of me dropping of the truck . All disorganized

vivian c 
Rating:
5.0

Customer did not leave a comment.

Carlos J 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
1.0

Customer did not leave a comment.

LACY S 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

Customer did not leave a comment.

James Y 
Rating:
2.0

Customer did not leave a comment.

GEORGE H 
Rating:
5.0

Thanks

Jaynel D 
Rating:
5.0

I needed a small vehicle not a truck to move things around for couple of days. This U-Hall place at Florida City made it very convenient and the manager was very flexible. Thanks again for making my project there happen smoothly.

KARIM L 
Rating:
5.0

Customer did not leave a comment.

Marcos N 
Rating:
4.0

Nothing to report....all great

radhaica p 
Rating:
5.0

Customer did not leave a comment.

Humberto O 
Rating:
3.0

Customer did not leave a comment.

Vicki L 
Rating:
3.0

Customer did not leave a comment.

Tuan N 
Rating:
5.0

Improve visibility of signage for the office location and correct the number listed on the reservation. The number listed is not a working number. Overall process was quick and easy.

Laida B 
No reviews have been submitted for this location.

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