Truck had a metallic whine when it accelerated. That noise was annoying. Is there a possibility for Adjustable seats??? Cruise Control for long trips??
Charles W
Customer Reviews for Flower Mound Vehicle Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location for me and super friendly guy at the desk. I’ve rented there several times and keep going back when I need a truck from that area.
Marc FGreat service
DAVID RWhen i picked the trailer up and got it home amd loaded I found out a tire was flat. I attempted to contact road side assistant but continuously was disconnected so had to go to discount tire where I found it could not be repaired and had to be replaced. I reported this and have yet to find out if I will be reimbursed for fixing what u haul should have .
JIMMY CBusiness owners were courteous and helpful however the facility was somewhat dingy, outdated and not clean.
John OLocation was very convenient, we dropped off after hours but was easy and good, thanks!
Jorge RConvenient location and quick check out!
WILLIAM BKarl is great
KEVIN HI was charged for a dolly when I told him that I did not want it. I was also told that the insurance was only five dollars when it was 15 and I still did not receive a refund.
michong kI like the trailer I rented 4x8 enclosed. But one thing is missing I these trailers. It is a ventilation.
Vasyl MVery nice people at this location and easy to deal with. Great customer service!!
Karl FR
Michael CFlower Mound Vehicle Repair is always easy to work with. Convenient location, never have had to wait.
Craig BN/A on personnel - dropped off after hours
MATTHEW PCarl provided us with quick, great service....Always my "go-to" U-Haul location first.
James MQuick and easy, gave me little to no issues.
paige hPlace is behind the small equipment repair shop. Operator is quite experienced and easy to work with.
SCOTT HGreat customer service
JOHN LSUPER EASY TO PICK UP AND DROP OFF TRAILER, WE USED THIS LOCATION TWICE THIS WEEK. VERY HAPPY WITH THE TRUST AND FRIENDLINESS. THANK YOU :)
JAMES SThe app said the 10’ truck not available , turns out it was just thru the app non person / desk pick up.
ROBERT RPoor, very poor, I called this location several times now and told them that the person is using my email for their account and to have it removed. Even after that I continue to get this crap. Maybe a 1 star review will get you to act.
MANUEL TVery friendly and knowledgeable
TIMOTHY GSatisfied.
JOHN VThe truck had over 100k miles & drove like it might die at any minute. It was also filthy, the back floor was covered with sand/gravel & a bunch of large safety pins (?). Will go to a full service location in the future.
RODNEY MCarl was great. Fast and friendly service. Will use again.
PAUL PThe guy at tge counter was courteous and efficient. Loved the customer service.
SALEEM SVery satisfied
MICHAEL CThis location was out of the way for me. The owner was VERY nice but this was not the location I preferred. My pickup location was changed two times by U-Haul for no logical reason. , one representative who spoke with me, lied to me about the changes on my reservation. She told me that I had made my original reservation online, when I had made it directly with the Goodyear representative over the phone. It may have been his error in putting a one-way as my rental because he told me it would be a different fee when I rented it, as it would be an in town rental coming from their store. Their store only did in town rentals for this size trailer. We discussed the size trailer because I was moving a queen size bed and needed the extra room. He and I distinctly remember the conversation, so there is no way it was an online reservation. I had an online reservation on hold, but did not follow through with it. They took my reservation from the Goodyear store and moved it to Lewisville, then I consented to, but they moved it again to this Flower Mound location, which was very far for me. this was the worst rental experience I’ve had with U-Haul. I wonder if I spoke to actually move my reservation the second time. This review has nothing to do with the gentleman at the Flower Mound store. He was very nice and accommodating. He even made a comment that he wondered why they were sending him so many trailers because he had a hard time lifting them at his age and health. He recently had back surgery and it was hard for him to lift the trailers. It made me wonder if they had recently relocated this trailer from Lewisville to Flower Mound (his store) for my particular reservation. This is a side business of a car repair business in an out of the way location.
KAREN GIt was fine.
WILLIAM HVery helpful and explained all. Very friendly and the process was fast.
Valarie GEasy to return.
JOSEPH BEasiest check in and out of uhaul I've had in a long time.
JOSEPH WGreat service & really comfortable & convenient Uhaul
BABU AVery easy drop off. Prompt attention and service
DENNIS WStraight to the point kind of service
EDWARD SRental drop off location was NOT indicated in our original contract. UHAUL personnel contacted me urging me to bring my truck in early for another customer which I did on time in accordance with their request. I drove by the drop off location the next day and the truck was still there unmoved! I rushed my move and my body for NO REASON.
JACOB PThe guy in the office was great. I was in and out with my trailer in no time.
James GThe gentleman working that morning was awesome! Thank you so much.
DAYMOND MOverall good.
MATTHEW EAlways love using this location
CARRIE CGreat service
Miikka MNot a thing. This transaction was smooth as silk.
ROBERT MGreat customer service!
CODY MThe truck had 162k miles and I could feel them. Ok for a local event but we have an event in Houston coming up and I’m nervous.
VIVEK DFirst truck that I picked up had a screw in the tire. The low-pressure tire symbol was on the dash and when I asked about it, the person told me "it's just a sensor - It's been that way for a while". But, when I got out and looked there was a screw sticking out of the tire. I had to bring the truck back. When I picked up a replacement truck. The truck was a newer model. But the AC was blowing warm air - out of freon apparently. And the truck had a strong pull to the right. Won't be back to this location.
TROY LAll good! I am a returning customer and will continue to utilize this service when needed. Thank you!
SHARON GThe U Haul employ was very friendly and helpful and informative. The location of the business is a little hard to find because it is behind another business it is a little hard to find, it needs more signs to locate it easier.
RICHARD ONo improvement required. Excellent place to do business. Very convenient access. I will definitely recommend.
DEAN FThe attendant marked the field level at 1/4 of a tank on the paperwork. When I started the vehicle it was actually at 1/8 of a tank. I have the picture. Shortly after the lower tire pressure light came on. Later the vehicle would not start and the battery had to be replaced. While refueling the vehicle before returning it, the vehicle wouldn’t start again and had to be repaired again. When dropping off the vehicle the attendant admitted knowing the alternator was bad. Thanks for knowingly renting me an unsafe vehicle. This was all during a 4 hour rental. If you want to make good, please refund my money and issue a credit for a future rental.
WILLIAM C