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Douglas I
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the counter was extremely lovely. Thank you
Armin GPick up and drop off were simple, service was great, the equipment was in good condition, and the app worked well.
Kieran LWe are using the 40th street U-Haul continuously. The stuff is really kind and they are helpful for everything.
Attila LThe truck was just really run down and was so dirty on the outside. I had to roll the window down to see. The house had a little ice in front of it that we had to unload and the truck just slide around. Blankets were clean though.
Jonathan MExcellent customer service!!
JACQUELINE MThe trailer was given to us extremely dirty and covered in mud. The trailer brakes did not work (aren't these supposed to go through some kind of inspection between uses?) but Karen who helped us was awesome
Amara FAll was well
Bappi AGreat service and efficient!!
Shelley CThe truck itself was extremely dirty. It also had black/brown tar stains at the bottom of the doors and the windows were difficult to see out of. I cleaned the windows, but didnt clean the truck. Brought it back in the same dirty condition.
David KI picked up the van in reasonable time. The check in process was quick and the woman at the counter was very pleasant. I went out to the van and the outside was clean. The inside was clean as well. It was not an issue for me but the van kept flashed a few times that it needed an oil change and it was asking for windshield washer fluid. If needed, as a 62 year old woman, I would not have been able to reach to fill the washer fluid. It was a beautiful day so it was ok. My credit card was charged in a timely fashion to what I had guessed the price would be. Over all I was very pleased with the rental experience and if I require another van at any time I will rent from U-Haul.
Rosemarie CWhen you deliver 100% customer service, there’s no room for improvement. Thank you
Murray BGreat experience !
Kyrstin JI rent from here often , and always have a great experience.
Jennifer Rgood location, Great service!!
Anthony LFriendly, knowledgeable guy, quick/easy process, good value
Daniel KKeep up the good work.
Graham WThe only haul location I will rent from! Nothing to improve. Thank you so very much!!
Stephanie HU-Haul is the best company to deal with when you need a truck for moving! I have used them a few times in the last couple years! CB 2025
Cheri BVery easy location to deal with. Plenty of parking, supplies and a quick interaction with pleasant staff. Gas station is next door which made it easy to refuel as well. I will use this location in the future.
Geraldine WThe truck was weird to go cold dead for couple of times and had to call emergency services twice. It's didn't crank up a few times but trying a couple of times it would. This messed up my whole moving schedule and stressed the heck out of me.
Sitharam KStay open until 4:00 pm on Saturdays.
Ramiro ASo easy to deal with. The Front Guy is friendly.
Genefer TNothing, everything was great. Stuff was very friendly and helpful
Sergii BThe representative at this U-Haul location is extremely friendly and helpful.
Fabio S👍
Giuseppe EThe service at this location was exemplary. That said, I rented a truck to move two appliances. The entire rental was 3.5 hours and it cost me $250 even though the rental was advertised at $19.95. It was exceedingly disappointing to pay more than 10X the advertised rate and I will not be using the services again.
Lisa MVery accommodating personnel at this location.
Terry BThe service was excellent . The facilities are extremely convenient . Would be great if the windows were washed
Gordon CInside the cab was a bit dusty. Could have been wiped down. Service was excellent. Staff very efficient and helpful.
Barry MEasy check in. Love this location for the easy access and parking. Highly recommend.
Corrine WAwesome staff, location & service. Keep up the great work!
Michael KParking was the only issue. Should have designated parking for Uhauls other than that, it was great
Joshua EThe staff was amazing to deal with
Delice LIs ok
Pablo OContinue the good service in the customer,, thank you very much,,
Melvin APeople at the location were amazing and steered through the slow internet connection that was system wide. Allowed me to rent in a timely fashion despite internet issues. Best service I've had in a long time at U-Haul!
Pam DHad a super efficient and easy check in and check out. The lady that works here is great! They have everything you need to move and more. So many packing options. Definitely is the spot to rent from
Rebecca MThe lady who was there during pickup was amazing. Your system was down and she handled it like a pro. I hope you know someone like that is priceless, she deserves a raise. She was alone towards the end of the day handling several of us. Also a kudos to your phone line team as they are awesome too.
Jesi DSubject: Concern about rental vehicle condition and unexpected overcharge Message: Hello, I recently rented a vehicle from U-Haul, and I would like to share my feedback and request clarification regarding the total charge. 1. When I received the vehicle, the cargo area was not clean. 2. The steering wheel was off-center, and the vehicle slightly pulled to the left. On uneven ground, I could hear knocking sounds from the suspension. 3. Each time I stopped, I noticed a strong smell of coolant (antifreeze). I am a mechanic by trade, and I am confident it was coolant — this indicates the vehicle may have a leak or maintenance issue. Additionally, I expected the total cost to be around $100, but I was charged over $120 despite driving very few kilometers and using minimal fuel. Could you please explain why the final price was higher than expected and review whether I may be eligible for a partial refund? Thank you for your time and assistance.
Vitalii MWe had a great experience. The only thing that could improve for the future would be updated more modern trucks.
Jason CBest Uhaul dealer in the city.
Paul GThe staff were very accommodating and the experience was great.
CHRIS CExcellent customer service. Thank you very much.
Taha EEverything was great. The manager and Brigitte were extremely helpful and kind. We would recommend this location in a heartbeat.
Roxanne R