The truck was terrific. Your staff is amazing and the whole internet and in person experience is fantastic!! Thx for everything.
Susan H
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were good to work with. They gave suggestions that benefitted me when I rented their equipment.
hector jThese surveys are very unfair to the staff at your locations considering problems can come up that are the result of U-Haul's policies and it is taken out on the staff. The staff at this location have always been great and again these surveys are disgusting
JEREMY KThe service was good but the van I was given should not be on the road. It is mechanically unsafe. Some things I found are: 1# The front u-joint on the drive shaft is ready to fail. 2# The van just wandered all over the road. A two hand drive and only able to go between 60--80 KM's per hour. 3# The transmission does not shift properly. High rev before it shifts. 4# No power in the van to keep up with traffic. Engine not very strong
pat bI strongly recommend that, all U-haul's have full tanks at pick ups just like car rental. It eliminates the the complexity will going to a gas station and filling it up around where it was picked up. It is better to just fill up and hear the click and go drop. This is something that should be taking seriously. I don't use U-Haul frequently but I would not be surprised if implementing would improve the entire pick up and drop off process. I was at the gas station filling and stopping just to ensure the fuel guage is around where I pick it up and people around me got frustrated.
isso HAttitude and service was excellent. 10 out of 10!
Melvin WThe U-Haul pick up process on the website needs better on-boarding but this location was great.
David RThe total I paid for a 10’ truck for 24 hours was the same as what I paid for a 15’ truck for 72 hours from the location on Barlow.
LAUREN LThe person whom I picked up the Uhaul from told me, the truck is newer and has cruise control. The truck was newer but didn’t have cruise control. I drove from Calgary to Ottawa by pressing the gas non stop. My leg is hurting. Cruise control would have save a lot of gas and easier on the leg.
sarwar rMy rental location is changed and my whole booking got changed. I selected the different drop off location so that I don’t have to drive back to my pick up location. This was cost me more due to more mileages.
samir sEven though the owner was the only one working that morning, he was quick and efficient in getting our truck organized, and I was actually able to downsize from the original truck size I had reserved. Our gas tank for the new truck was supposed to be full, but unfortunately it was empty, possibly due to being ciphoned. The owner went above and beyond by coming out in the pouring rain to help us, adding $100 worth of gas to the truck, and updating my reservation accordingly. He was incredibly helpful and made what could have been a stressful situation much easier. I really appreciated his willingness to go the extra mile!
Iniki KAwesome. When I got there, there were a few people in line, but the attendant knew about my reservation time and took care of me first so that I could be on time. Great attention and good work prioritizing. Thank you.
Michael NBest U-Haul in Canada. Excellent service very busy location well worth the time for the waiting on the busy days.
Wayne PThanks for accommodating a last minute change and helping me pull out of the tight space!
Chelsea LStaff and service was excellent
Patty BNothing. Everything was good. Very friendly people.
Susan WI was very happy with the service and the staff were very good to deal with. The truck had an exhaust leak that made it pretty loud but I feel it was a very recent occurrence that hadn’t been discovered yet as it got considerably louder as the day went on. I had a very positive experience with this rental otherwise.
Keith cThe equipment I ordered was not in the truck and had to go back for it. I called ahead and he had it ready for us but this was an inconvenience. I also had problems checking in on the app and had to talk to someone at the front. He was very helpful but I thought the app should have been easier and it wasn’t. Regardless, everything worked out.
Dana JRepeat customer. I’ve rented from here before. Always good service.
Timothy MAwesome Service.
Tilahun MThe staff was very friendly and professional! The process was quick & easy!
Jennifer MTricks are starting to show their age would be my only downside. The ladies at this location are the best. We have been using this location for moves for over 6 years. Amazing customer service.
Eric FYour online check in procedure is too complicated. It is way easier to pick up the equipment from the friendly staff on site.
Jens HGreat seemless experience
Wade PWell organized, efficient and quick pick up. Thank you!
Nancy NI refilled the fuel tank until the pump automatically stopped, and I provided the fuel receipt as evidence. Despite this, I was charged $20 for allegedly returning the vehicle with only 6/7 of the fuel level. This does not make sense, as the fuel was filled to the automatic shut-off point
Wai LI locked the keys in the truck. I dropped the contract off in the after hours lockbox informing them where the keys where. I was called the next morning and told there would be a $100 fee to get the keys. I asked if they had extra keys or a master key and was no just that one key? Who operates a fleet and doesn’t have but 1 key per unit? The charge shows as a cleaning fee on my final bill?
Brian RReally quick and exceptional service. Both employees I’ve seen there are kind and very professional
clyde kEasy pick up and drop off
Kory FNone. Everything is excellent
RAUL FThe office staff is very nice.
Hong WExcellent service from a very knowledgeable and professional gentleman! The whole experience was painless and we got exactly what we were hoping for from this service! Many thanks
Mary mNothing
Deborah BNothing all was great!
David CThe whole experience was really good, but especially because of the gal who served us at the front desk. She was so helpful, knowledgeable, and accommodating!
Lindsay IThe customer service rep that helped me pick up was super friendly and helpful. It was a pleasant experience overall.
Craig PThe owners of the franchise are great! Easy to deal with. Very polite and professional
Gregory HFast, simple, great price and the staff were wonderful.
Chris MThe windshield was covered with bugs and dirty but otherwise it was decent.
Diane Lgreat customer service ~ Thank you!
Heather TKeep up the good work
Scott THad to call the next day. Returning after hours and instructions on video is impossible to understand. They had to return my deposit via e-transfer. Thank goodness Aubrey knows what he is doing, because nobody else seems to.
Ron Bbigger default windows, lower prices
August OThe man that served me was very quick and thorough. And friendly
Nancy RPerson working for uhaul that day was excellent when I picked up and dropped off the 6x12 ft trailer
David WGood customer service
ADRIAN EStaff were very friendly and were doing amazing work. Despite technical issues with the computers, they were still timely and very quick to ensure I had what I needed for the rental. Keep hiring people like them.
Nicole BThe a/c wasn't working, it was a very hot day.
Brent SPerfect
Emile AIf I was just rating the Flying J Southeast location I would have given 5 stars, however I got a total run around from U-Haul. U-Haul called me a day before my booking and asked if I would switch my pickup location to a further away location. I agreed and went to the new location for my 10am pickup. When I got there wasn’t anyone there and the office was closed. After calling the location number I was told that someone would be there in 10 minutes. When the person arrived he told me that the truck I rented was broken and they did not have a replacement at that location. I was told the U-Haul would be calling me to discuss my options. After another 10 minutes I got a text telling me that my new pickup location was now Flying J. U-Haul made my rental much more stressful then it needed to be!
Steven KThe lady specifically working the front desk is amazing. So kind and sweet!
Ceanna FExcellent transaction, counter staff is polite and helpful, plenty of parking available for personal vehicles. A+
Peter BThe truck was very dirty. I
ANDRII TThank you for efficient service. You need to give these people a pizza party and a raise
Michael EGreat experience friendly staff
James W