Easy in and pick up of truck. Staff was friendly and drop off easy. Will recommend to friends. Thanks
Bret H
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the vehicle was clean, however the outside had dirt splattering onto the box storage until. The unit seemed to have very little suspension and there was a popping/snapping sound in the cab while driving from the passengers side of the vehicle. I filled to unit with 7 Liters of fuel which brought the fuel dial to just below the 3/4 of a tank marker, however was still charged for the full 1/8 amount of 6 liters for fuel top up. The link I was sent for returning the unit was invalid, so I down loaded the U-Haul app from the QR Code and didn't find any area to return vehicle. I call and left a voicemail message to return the unit and then dropped the key in the bin.
Tera SGot the truck i wanted. The app was easy. Vehicle was easier to drive than I thought for a 20 footer. I have no recommendations for improvement other than maybe have the desk tell about the app and.photographs. I didn't see the text til I got home. No big deal for me as I was literally 5 minutes away from my house - but I'm not.attached to my phone.
sheldon FThe agent that assisted me with both pick up and drop off was the most pleasant uhaul rep ive ever encountered. I will definitely use this location again.
Janice HNo comments
Krishna SGreat service!
Mitzi JThe vehicle was very clean inside however the out was not. I had to scrub the windshield to get the grime and bugs off. The mileage was a little too tight for my liking. I had only 16km remaining at the end of my trip. If I would have diverted at all, for instance to get cheaper gas I would’ve gone over. It would be advantageous to the renter to have a little more leeway especially doing an out of town move.
Rodney RMaybe have a coffee station for a quick Java boost.
hector jNA
Glenn CPicked up on a Sunday, the man is charge at the counter was wonderful, easy to deal with … Great
Esther HWas charged for 2 days even though I was gone for 11 hours. Also charged late drop off fee when truck was returned during regular hours. This was unexpected as I confirmed the time of drop off with the agent, who indicated these fees would not be added.
stephen jPlease don’t leave equipment in the truck that I did not ask for it takes up space that I’m paying for, for my things, I said no to a Dolly/moving blankets do not leave them in the truck
Taylor CThe gas station was out of gas!
Kyle FI picked my van up at flying J in Calgary the lady at the desk was so nice I was very impressed with her service my van was clean and the packaging blankets were in and ready to go
Garry DTop notch . Professional from start to finish
Ronald NThe truck was terrific. Your staff is amazing and the whole internet and in person experience is fantastic!! Thx for everything.
Susan HStaff were good to work with. They gave suggestions that benefitted me when I rented their equipment.
hector jThese surveys are very unfair to the staff at your locations considering problems can come up that are the result of U-Haul's policies and it is taken out on the staff. The staff at this location have always been great and again these surveys are disgusting
JEREMY KThe service was good but the van I was given should not be on the road. It is mechanically unsafe. Some things I found are: 1# The front u-joint on the drive shaft is ready to fail. 2# The van just wandered all over the road. A two hand drive and only able to go between 60--80 KM's per hour. 3# The transmission does not shift properly. High rev before it shifts. 4# No power in the van to keep up with traffic. Engine not very strong
pat bI strongly recommend that, all U-haul's have full tanks at pick ups just like car rental. It eliminates the the complexity will going to a gas station and filling it up around where it was picked up. It is better to just fill up and hear the click and go drop. This is something that should be taking seriously. I don't use U-Haul frequently but I would not be surprised if implementing would improve the entire pick up and drop off process. I was at the gas station filling and stopping just to ensure the fuel guage is around where I pick it up and people around me got frustrated.
isso HAttitude and service was excellent. 10 out of 10!
Melvin WThe U-Haul pick up process on the website needs better on-boarding but this location was great.
David RThe total I paid for a 10’ truck for 24 hours was the same as what I paid for a 15’ truck for 72 hours from the location on Barlow.
LAUREN LThe person whom I picked up the Uhaul from told me, the truck is newer and has cruise control. The truck was newer but didn’t have cruise control. I drove from Calgary to Ottawa by pressing the gas non stop. My leg is hurting. Cruise control would have save a lot of gas and easier on the leg.
sarwar rMy rental location is changed and my whole booking got changed. I selected the different drop off location so that I don’t have to drive back to my pick up location. This was cost me more due to more mileages.
samir sEven though the owner was the only one working that morning, he was quick and efficient in getting our truck organized, and I was actually able to downsize from the original truck size I had reserved. Our gas tank for the new truck was supposed to be full, but unfortunately it was empty, possibly due to being ciphoned. The owner went above and beyond by coming out in the pouring rain to help us, adding $100 worth of gas to the truck, and updating my reservation accordingly. He was incredibly helpful and made what could have been a stressful situation much easier. I really appreciated his willingness to go the extra mile!
Iniki KAwesome. When I got there, there were a few people in line, but the attendant knew about my reservation time and took care of me first so that I could be on time. Great attention and good work prioritizing. Thank you.
Michael NBest U-Haul in Canada. Excellent service very busy location well worth the time for the waiting on the busy days.
Wayne PThanks for accommodating a last minute change and helping me pull out of the tight space!
Chelsea LStaff and service was excellent
Patty BNothing. Everything was good. Very friendly people.
Susan WI was very happy with the service and the staff were very good to deal with. The truck had an exhaust leak that made it pretty loud but I feel it was a very recent occurrence that hadn’t been discovered yet as it got considerably louder as the day went on. I had a very positive experience with this rental otherwise.
Keith cThe equipment I ordered was not in the truck and had to go back for it. I called ahead and he had it ready for us but this was an inconvenience. I also had problems checking in on the app and had to talk to someone at the front. He was very helpful but I thought the app should have been easier and it wasn’t. Regardless, everything worked out.
Dana JRepeat customer. I’ve rented from here before. Always good service.
Timothy MAwesome Service.
Tilahun MThe staff was very friendly and professional! The process was quick & easy!
Jennifer MTricks are starting to show their age would be my only downside. The ladies at this location are the best. We have been using this location for moves for over 6 years. Amazing customer service.
Eric FYour online check in procedure is too complicated. It is way easier to pick up the equipment from the friendly staff on site.
Jens HGreat seemless experience
Wade PWell organized, efficient and quick pick up. Thank you!
Nancy NI refilled the fuel tank until the pump automatically stopped, and I provided the fuel receipt as evidence. Despite this, I was charged $20 for allegedly returning the vehicle with only 6/7 of the fuel level. This does not make sense, as the fuel was filled to the automatic shut-off point
Wai LI locked the keys in the truck. I dropped the contract off in the after hours lockbox informing them where the keys where. I was called the next morning and told there would be a $100 fee to get the keys. I asked if they had extra keys or a master key and was no just that one key? Who operates a fleet and doesn’t have but 1 key per unit? The charge shows as a cleaning fee on my final bill?
Brian RReally quick and exceptional service. Both employees I’ve seen there are kind and very professional
clyde kEasy pick up and drop off
Kory FNone. Everything is excellent
RAUL FThe office staff is very nice.
Hong WExcellent service from a very knowledgeable and professional gentleman! The whole experience was painless and we got exactly what we were hoping for from this service! Many thanks
Mary mNothing
Deborah BNothing all was great!
David CThe whole experience was really good, but especially because of the gal who served us at the front desk. She was so helpful, knowledgeable, and accommodating!
Lindsay IThe customer service rep that helped me pick up was super friendly and helpful. It was a pleasant experience overall.
Craig PThe owners of the franchise are great! Easy to deal with. Very polite and professional
Gregory HFast, simple, great price and the staff were wonderful.
Chris M