The U-haul App that I tried to use when I returned the vehicle was terrible and despite multiple attempts I could not get it to work. It was requesting all sorts of permissions and personal information from my phone that it shouldn't need, and there was no clear and obvious returns page. A simple basic web page for returns would have been so much nicer. (and usable too, hopefully) This app was a very frustrating way to try and end my rental.
Derek W
Flying J Southeast
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2Z4M8
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service at the location was great on pick up however the whole customer experience with U-haha was poor. Our location got changed miles away from our original location and then the customer service we received was poor, I spoke with three different agents who were all with attitude plus the app wasn’t working due to server error.
Ian Fmake sure vehicles are road worthy and safe to drive
KEVIN KNothing. Check in process went smoothly and Karen went above and beyond to do everything she could to secure us the best rate. Made it very easy and will definitely recommend and/or book with this U-Haul location in the future
Tiffany VGas tank cap was broken and I was not able to open it to refill it with gas, I hurt my hand with that broken cap. Location was already closed. Because of that I was charged extra for gas . I have photos if needed.
Dmytro M