Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)

856 reviews

11511 40th St SE   Calgary, AB T2Z4M8

(403) 910-1480

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(403) 910-1480

11511 40th St SE
Calgary, AB T2Z4M8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Trent D. 
Rating:
4.0

The truck was clean but the middle seat didn't have a working seatbelt, I've rented from this place multiple times and it's always a positive experience.

Angela S. 
Rating:
5.0

The woman who works at the front was very kind and nice!!

Nahyun L. 
Rating:
1.0

i was charged an extra $160 for absolutely no reason after being charged an additional $308 i paid for the uhaul services. the truck was clean & left better than the way we received it.

Dylan R. 
Rating:
5.0

Email a receipt. I checked out with my mobile phone and would still like a receipt. I did not receive one

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Yazdi B. 
Rating:
4.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

Conor C. 
Rating:
5.0

I thought everything was great! The woman who assisted me was wonderful. She has great customer service skills.

Jennifer D. 
Rating:
5.0

I was more then happy with my experience using this location. The lady working was great to talk with and made the experience hassle free.

Trent S. 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

rental was great !!!

James M. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

The lady that helped us was very friendly and accomodating. Excellent customer service!

Jackie A. 
Rating:
4.0

I cannot rate the Flying J location as we dropped it off after hours. I assume everything was fine, as my husband did not say otherwise. Sorry, I can't give anymore info.

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
3.0

Make sure your web return link works. Despite having all settings on my phone correct (I double checked and confirmed that location settings were on), I was unable to use the return link. It could not find me parked in the rental lot. As a result, a "convenience fee" of $20.00 + taxes was added to my invoice. "Convenient" for U-Haul but definitely not for me.

Trent P. 
Rating:
1.0

Customer did not leave a comment.

Jeonghoon K. 
Rating:
5.0

Everything was perfect. 10/10

Kirk C. 
Rating:
5.0

staff was friendly very accommodating awesome tank you

Larry F. 
Rating:
3.0

Customer did not leave a comment.

Kurtis M. 
Rating:
3.0

The truck was filthy inside and out, I don't think it's been cleaned inside forever the box was full of mud I slipped in the mud had to change my clothes and have to wash my coat and everything now because I got covered in mud every time I used it. The lady at the checkout said just put a tarp down over the mud. Very unhappy every other time I have used your company things were great. Very disappointed

Richard S. 
Rating:
5.0

Customer did not leave a comment.

david F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

The application for checking in was little more work than it should have been

Dwayne D. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Brakes seemed to be needing repair and the truck pulled to one side. This was noticeable to other drivers not in the truck. Service otherwise was awesome.

SHIRLEY D. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

I had problems with the computer system but tge clerk was able to fix everything and get me going with ease and professionalism!

Charles O. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Excellent service staff very friendly

Randy M. 
Rating:
5.0

This was our first time renting from this location and the service was exceptional. Will definitely use this location going forward.

SHIRLEY D. 
Rating:
5.0

All good, very convenient location!

Tibor K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Graham W. 
Rating:
5.0

Nothing .... the gal that runs thia location is fantastic. She is friendly, knowledgable and efficient .... fantastic. We have already rebooked for next weekend.

TIMOTHY L. 
Rating:
4.0

The truck wasn't back at the time when l was schedule to pick it up. Other then that. Everything else was good.

John C. 
Rating:
1.0

Customer did not leave a comment.

Khaled A. 
Rating:
5.0

The lock for the cargo area does not work. Otherwise, this was a great experience.

Daniel M. 
Rating:
3.0

Truck had less that 1/4 tank of fuel so I had to fill up before leaving. There was zero indication where the lock box was located. The truck was parked so close to the next truck that the mirrors were interlocked. The damage pictures were not accurate. I rented for two days. Returned it after one day with double the fuel it had and never received a credit. Lots of little things...but seems to be on par from my past experiences with u-haul.

Colin J. 
Rating:
5.0

Customer did not leave a comment.

crystal S. 
Rating:
5.0

I was a little late for my 24/7 self service, so the process to check out wasn't working properly However, the U-Haul representative was able to check me out and get me on my way. He was very helpful and accommodating and deserves credit as it was before his official "start" time. The truck was clean and easy to drive out of the parking lot. Overall, a very positive moving experience.

David L. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
4.0

The location was great. The call center that kept trying to move me to another location to pick up was annoying and nearly had me cancel my reservation. People are not equipment and the call center treats us like that. Move your trucks not the customers.

Michael K. 
Rating:
3.0

I did top up the gas. It was not returned half full. Your system sucks. Give the renter a full tank instead of partial. Then there will not be any dispute. I suggest you reverse the extra gas price I was charged. The floor of the cab was filthy and disgusting. Do you always rent out dirty vehicles.

Bill W. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Was mildly annoyed that I ordered and paid for two dollys and they were not in the truck when I picked it up. Otherwise all was good!

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Ian G. 
Rating:
4.0

Customer did not leave a comment.

Camilo A. 
Rating:
4.0

People tend not to read more than is necessary and may have more pressing things on their mind. Make it more clear (visually) from the beginning that they are required to be at the location to use the dashboard and to take pictures BEFORE they return the keys. Also, some of the information like scanning the face, license, etc, could be asked ahead of showing up to make it more efficient.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

prakash P. 
Rating:
5.0

Customer did not leave a comment.

NICOLLE D. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
4.0

Not my first time renting equipment and not my last sales lady was fantastic and outstanding. Would recommend this location to anybody. Thank you again!

Terry M. 
Rating:
4.0

I order a dolly in which can help me in moving but there is no dolly inside the truck. And the most shocking was it is still charged on my card. Can someone explained it to me. Thanks

Mervynne F. 
Rating:
5.0

Was a really smooth process and the young lady working the desk was really nice and helpful.

John D. 
Rating:
5.0

Very friendly service

Paula S. 
Rating:
2.0

I was told i had to fill the gas tank to Full when I returned back. When I got in the vehicle the gas gauge was probably about 1/8th away from full. When I arrived back I was told I should I have known to stop and tell them which I wasn't told in the store-i was told it was ready to go. I had booked this online days before. Should it not just have been ready? So I ended up paying $40 for gas for barely any use on top of the fees. I also was not told to check the mileage. Customer service should be more clear instead of skipping over the parts as if everyone knows how to use a uhaul.

Danielle R. 
Rating:
4.0

Customer did not leave a comment.

Travis N. 
Rating:
5.0

Great experience.

KEVIN O. 
Rating:
1.0

Whoever it was that checked us in to rent the van was very unprofessional. We were setting everything up and when it came to paying we didn't have a credit card. We said our son had one and went to get him from the car. Their were other employees and other customers in the store and the employee serving us said “isn't that embarrassing when your child has to pay for you”. Very unacceptable to say such a thing out loud and make a customer feel badly. Nobody said our son was going to pay but even if he did- that was completely uncalled for. I don't expect an email back or a standard “we apologize for this”. Just teach your employees to not be so ridiculous and unprofessional.

MARTINA S. 
Rating:
5.0

Customer did not leave a comment.

Frances T. 
Rating:
5.0

Thank you for providing alternate locations such as this one; in the past I did not rent from Uhaul because my closest location was 10km further away. I will use this location again in future due to the excellent service and proximity to my home.

Michael D. 
Rating:
5.0

Super easy to rent and use. Gentlemen helping my was very friendly and helpful, will definitely use again

Walter Scott N. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

It was fine. Not sure why you need two contact names.

Michael H. 
Rating:
5.0

The young lady that signed me in was very helpful and knowledgeable. Thank her

Don H. 
Rating:
4.0

Always easy when you book ahead

June S. 
Rating:
5.0

The young woman who served me was wonderful. The booking process was simple and easy and when I called the location, I was able to speak to someone instantly to answer my questions. Only feedback was I didn't completely know about the return process and dropped the keys in the return slot before I had walked through the text link return process. We drove back to the location to try to avoid the $20 convenience fee and were unable to do so without the key. Thanks to the kind staff we were not charged the fee and we will certainly book from this location again!

Bryton U. 
Rating:
5.0

Customer did not leave a comment.

Logan P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

My Uhaul truck did not have windshield fluid and it was hard to drive in bad weather condition!

Alexander S. 
Rating:
5.0

Very good help at the desk at pickup!

RICHARD C. 
Rating:
3.0

Location was fine, felt like we were standing in a storage room with stuff everywhere. Quick process to get the truck and head out.

Tavile D. 
Rating:
5.0

Customer did not leave a comment.

Olesya P. 
Rating:
3.0

clean truck, owner should wear a mask,

Jerry S. 
Rating:
4.0

We just dropped off the vehicle to the drop box.

Marianne B. 
Rating:
5.0

Very pleasant and helpful.

Dale D. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

Warm and friendly welcome, excellent service and working equipment. Full package. Absolutely wonderful. This is a model uhaul store.

olubusayo A. 
Rating:
5.0

The clerk was very accommodating and helpful. However, there should be a different protocol for only renting a $10 dolly. I shouldn't need to provide 3 names and phone numbers!

Cathy D. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

All went well. Friendly, prompt, smooth service.

Michael P. 
Rating:
1.0

i was charged extra for gas when i returned to the right amount left in tank. the lady told me she would need to figure out how to get me the refund which she never ever did. dissapointed!

Koomesh W. 
Rating:
5.0

Service representatives very helpful.

Jeremy S. 
Rating:
4.0

The lady work in that location she's a friendly and she really entertained us.

Analyn R. 
Rating:
4.0

Customer did not leave a comment.

HENRY T. 
Rating:
4.0

Customer did not leave a comment.

Katie A. 
Rating:
2.0

After we got stuck in snow they gave us the run around, the location said we had coverage, but gave us another number, we called the other number and they said we didn't, by the time we got the truck out they charged us for another day. When checking the receipt it said we had paid $30 in coverage.

Rajvir T. 
Rating:
5.0

windows & mirrors really needed cleaning ( outside). staff where/was curtious and attentive . i'm satisfied with our experience with them . Thank you .

SERELLO B. 
Rating:
4.0

Customer did not leave a comment.

michael W. 
No reviews have been submitted for this location.

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