Super effocient and friendly
Tanya J
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, friendly service. Truck was clean and furniture pads bagged and ready to go. Easy rental process too.
Daryl CNothing. Always friendly, prepared, professional. Making the stress of moving a lot easier.
Shanna HThe truck was in excellent condition compared to many others that I've rented. Koodos
Robert HAubrey was just great. All organized and professional.
WAYNE CVery personal and willing to help
Kirk NHard to improve since it was great service
STEVEN Mexcellent a 10 out of 10
Kenneth SPoor service waited almost 30 mins in line for my reservation. Then got charged a cleaning fee for no reason seems like they are looking to scam
Mohammad TI am thoroughly impressed with the level of organization, ease of use and communications. Well done Uhaul - you have most definitely upped your game!
Scott CVery good service 5/5.clean truck,I travel from Calgary to Montreal with no problem 5/5
El HExcellent customer service ,truck was clean 👌
Esayas H100%
Kim BTake a look at the vehicles! The one that I got the transmission will die soon! Gets stuck on 2nd and 3rd gear! The fuel consumption is 36 li per 100 KM! INSANE!
Mircea SThe woman that helped me with the pick up was super nice and quick and experienced. Great job
Justin RI was highly satisfied with this rental
DHANUSHKA DThe lady at the reception is extremely friendly. They have a lot of fleets as well
Juhyun PThe ladies were exceptionally patient and friendly even when my card had issues. They offered options to me and ensured that I was comfortable. I had doubts about being able to drive the truck and they provided tips on how to overcome my fear. By far the best customer experience I have had in a long time.
Eunice EStaff was very helpful & gave us some good tips/advice. However, it would have been helpful for them to tell us the truck does not come with tie down straps to secure the load and that we should rent them or be prepared to use something else to secure the load as we thought that would automatically come with the truck rental. Fortunately we had some rope available on the day the movers showed up.
Brenda MGreat service!! keep up the good work!
Mickey LAbsolutely perfect representative of your company and knew exactly what I needed
Douglas IThe instructions for driving the U-Haul should be spelled out. I had to figure out most things on my own. Overall, it was an awesome experience.
Iheanacho OStaff very helpful and informative
Kevin CThis was one best U-haul experience I've had. The location was perfect, gas station meant for trucks right beside it so filling up was super convenient. The lady in the front desk was super nice and friendly. Really made me feel welcomed. Returning was also a breeze with the key drop off and trucks ran great!
Kim CThe vehicle was not clean at all. The customer is charged to leave the vehicle dirty but not compensated when they have to clean your vehicle before being able to use. Second the additional dolly I requested was not in the vehicle. That irresponsibility of the staff or company management. You must make sure you don’t promise what you can’t deliver.
INDERJEET TI arrived after closure but I received my bill quickly and efficiently
Paul HNo comment
Scott WI think the ladies name was Britney. She was wonderful and has a great sense of humour. .
Katrina EThe gentleman in the front desk and the lady she was working with was very helpful. Definitely 5 stars!
Marco RBridgette was awesome. Staff is fabulous
Linda-Marie HGreat customer service
Bruce SNo persons was available at the location only a drop box at 4 pm
Ricardo REverything from start to finish of this rental went better than expected and I had no problems, even when extending the rental time period. They were great and if needed I would use them again.
Samual ZQuick and friendly service. The Uhaul was quite a bit more than the daily rate to drive to where I needed to pick up something and back. But that's just the pricing and general and not the specific locations problem.
Ryan MThe truck's mirror was a mess, one was broken and none of them was able to adjust it, there are not way to adjust it, it is very dangerous to drive without mirrors.
oscar jExcellent customer service!
Angela DWhen an equipment is rented with less gas and you filled it up at return you don't get refund, on the other hand if you fill up the tank less than one liter you get charged this is totally unfair. I will advance that the rental tank should always be filled up before pick to avoid excess charges
Rachel NThank you so much
Hossein II paid in full in person with the accurate mileage and was then charged over 80 dollars more - the trucks steering wheel was sticking while driving. I would not recommend using U-Haul !
Tammy ANothing, Karen was amazing to deal with!
Peter DEverything went very well.
Ryszard CThe front counter lady was very friendly and knowledgeable will a slow computer. She helped make this very stressful event smooth and much more pleasant. Please provide her with a newer and faster computer!
Peter HPlease offer short term (4 hr) rentals at a reduced rate. Not everyone needs a rental for 24 hours. It would allow for more rental contracts per day.
Michael RVery helpful location, easily the best I’ve dealt with.
Alexander SI forgot the name of the lady but she was so cool and bearing above expertise in customer handling
Criz VKaren was wonderful and pickup was quick.
Jeffrey WThe young lady who helped me was fantastic, even coming in early to get me started. I am so thankful the start of my hectic moving day was so smooth and stress free.
Ronald OAlways had great service from this location and this occasion was no different! Thank you!
Michael KExcellent and very friendly service
Giles LPick up was quick and easy. Couldn’t have been better.
Benjamin BThe staff throughout our move from the time that I booked the truck in Calgary all the way until I dropped the keys off in High River was great. Thanks for making the second part of our big move reasonably priced.
Robert RBetter instructions near drop box for keys
Bridgitte HThe guy was help me awesome service
Saju VExceptional service
Franklin VHorribly inconvenient location. Had to get a ride to public transit. Too far to walk.
Kris HThis location always goes above and beyond.
shawn dGreat fast service. Truck was in good shape. Easy pick up easy drop off. Totally recommend to use the U-Haul check in app/website to avoid any lineups.
Bradley MI just used the drop box at this location.
Mark H