I was very happy with the service and the staff were very good to deal with. The truck had an exhaust leak that made it pretty loud but I feel it was a very recent occurrence that hadn’t been discovered yet as it got considerably louder as the day went on. I had a very positive experience with this rental otherwise.
Keith c
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment I ordered was not in the truck and had to go back for it. I called ahead and he had it ready for us but this was an inconvenience. I also had problems checking in on the app and had to talk to someone at the front. He was very helpful but I thought the app should have been easier and it wasn’t. Regardless, everything worked out.
Dana JRepeat customer. I’ve rented from here before. Always good service.
Timothy MAwesome Service.
Tilahun MThe staff was very friendly and professional! The process was quick & easy!
Jennifer MTricks are starting to show their age would be my only downside. The ladies at this location are the best. We have been using this location for moves for over 6 years. Amazing customer service.
Eric FYour online check in procedure is too complicated. It is way easier to pick up the equipment from the friendly staff on site.
Jens HGreat seemless experience
Wade PWell organized, efficient and quick pick up. Thank you!
Nancy NI refilled the fuel tank until the pump automatically stopped, and I provided the fuel receipt as evidence. Despite this, I was charged $20 for allegedly returning the vehicle with only 6/7 of the fuel level. This does not make sense, as the fuel was filled to the automatic shut-off point
Wai LI locked the keys in the truck. I dropped the contract off in the after hours lockbox informing them where the keys where. I was called the next morning and told there would be a $100 fee to get the keys. I asked if they had extra keys or a master key and was no just that one key? Who operates a fleet and doesn’t have but 1 key per unit? The charge shows as a cleaning fee on my final bill?
Brian RReally quick and exceptional service. Both employees I’ve seen there are kind and very professional
clyde kEasy pick up and drop off
Kory FNone. Everything is excellent
RAUL FThe office staff is very nice.
Hong WExcellent service from a very knowledgeable and professional gentleman! The whole experience was painless and we got exactly what we were hoping for from this service! Many thanks
Mary mNothing
Deborah BNothing all was great!
David CThe whole experience was really good, but especially because of the gal who served us at the front desk. She was so helpful, knowledgeable, and accommodating!
Lindsay IThe customer service rep that helped me pick up was super friendly and helpful. It was a pleasant experience overall.
Craig PThe owners of the franchise are great! Easy to deal with. Very polite and professional
Gregory HFast, simple, great price and the staff were wonderful.
Chris MThe windshield was covered with bugs and dirty but otherwise it was decent.
Diane Lgreat customer service ~ Thank you!
Heather TKeep up the good work
Scott THad to call the next day. Returning after hours and instructions on video is impossible to understand. They had to return my deposit via e-transfer. Thank goodness Aubrey knows what he is doing, because nobody else seems to.
Ron Bbigger default windows, lower prices
August OThe man that served me was very quick and thorough. And friendly
Nancy RPerson working for uhaul that day was excellent when I picked up and dropped off the 6x12 ft trailer
David WGood customer service
ADRIAN EStaff were very friendly and were doing amazing work. Despite technical issues with the computers, they were still timely and very quick to ensure I had what I needed for the rental. Keep hiring people like them.
Nicole BThe a/c wasn't working, it was a very hot day.
Brent SPerfect
Emile AIf I was just rating the Flying J Southeast location I would have given 5 stars, however I got a total run around from U-Haul. U-Haul called me a day before my booking and asked if I would switch my pickup location to a further away location. I agreed and went to the new location for my 10am pickup. When I got there wasn’t anyone there and the office was closed. After calling the location number I was told that someone would be there in 10 minutes. When the person arrived he told me that the truck I rented was broken and they did not have a replacement at that location. I was told the U-Haul would be calling me to discuss my options. After another 10 minutes I got a text telling me that my new pickup location was now Flying J. U-Haul made my rental much more stressful then it needed to be!
Steven KThe lady specifically working the front desk is amazing. So kind and sweet!
Ceanna FExcellent transaction, counter staff is polite and helpful, plenty of parking available for personal vehicles. A+
Peter BThe truck was very dirty. I
ANDRII TThank you for efficient service. You need to give these people a pizza party and a raise
Michael EGreat experience friendly staff
James WThe lady here was very friendly and helpful, and it was a very smooth and quick process less than five minutes
Vanessa WThis location does an excellent job.
Leslie KThe agent was so well organized ! So efficient and friendly. Check in was less than 5 minutes. Truck was exactly what I expected and needed. The pickup location is above average with lots of parking and a safe place to leave my vehicle. Makes me want to rent from here again and again and again . Thanks
Robert AExcellent customer service from this location. She even drove me to the truck.
Colleen RSuch an easy smooth experience and reasonable price
Alycia MI fuelled the truck, but they put an extra fuel charge. Scam
Alexander Gcustomer service was great
James CClean the truck interior and provide a full tank of gas to make it easier when returning.
Bob FTruck engine light on, andvehicle constantly revving to try to get any speed therefore a lot of gas was used for 29 miles.
Yvette WBridgette was amazing. I was booked to pick up a U-Haul van at another location and both the location and vehicle were changed on me. She was able to get me exactly what I needed. And she did this all with a smile.
JODY JNo improvement needed.
Christopher MPick up and drop off were easy and the truck was ready when we got there.
Bianca GThe truck i used was not picking.up effectively. Secondly, there was some kind of noise when navigating at sharp bend.Always reconfirm the functionality of the truck before next pick up.
ANSLEN UVery helpful and they got me set up for an early pickup. Fantastic service
JAMES DSuper helpful, made a very stressful move have one thing that went quick and easy
Angela CKaren at Flying J was awesome to deal with. Super easy transaction and very detailed explanations. Can't wait to use them again.
Andra ZNot the locations fault. But I had to pay extra for gasoline because the gas station was down and I had to pay extra. That fee on gasoline should have been waived
Lawrence LWoman at the front was amazing!
Robert P