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Melanie K
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Giuseppe EThe service at this location was exemplary. That said, I rented a truck to move two appliances. The entire rental was 3.5 hours and it cost me $250 even though the rental was advertised at $19.95. It was exceedingly disappointing to pay more than 10X the advertised rate and I will not be using the services again.
Lisa MVery accommodating personnel at this location.
Terry BThe service was excellent . The facilities are extremely convenient . Would be great if the windows were washed
Gordon CInside the cab was a bit dusty. Could have been wiped down. Service was excellent. Staff very efficient and helpful.
Barry MEasy check in. Love this location for the easy access and parking. Highly recommend.
Corrine WAwesome staff, location & service. Keep up the great work!
Michael KParking was the only issue. Should have designated parking for Uhauls other than that, it was great
Joshua EThe staff was amazing to deal with
Delice LIs ok
Pablo OContinue the good service in the customer,, thank you very much,,
Melvin APeople at the location were amazing and steered through the slow internet connection that was system wide. Allowed me to rent in a timely fashion despite internet issues. Best service I've had in a long time at U-Haul!
Pam DHad a super efficient and easy check in and check out. The lady that works here is great! They have everything you need to move and more. So many packing options. Definitely is the spot to rent from
Rebecca MThe lady who was there during pickup was amazing. Your system was down and she handled it like a pro. I hope you know someone like that is priceless, she deserves a raise. She was alone towards the end of the day handling several of us. Also a kudos to your phone line team as they are awesome too.
Jesi DSubject: Concern about rental vehicle condition and unexpected overcharge Message: Hello, I recently rented a vehicle from U-Haul, and I would like to share my feedback and request clarification regarding the total charge. 1. When I received the vehicle, the cargo area was not clean. 2. The steering wheel was off-center, and the vehicle slightly pulled to the left. On uneven ground, I could hear knocking sounds from the suspension. 3. Each time I stopped, I noticed a strong smell of coolant (antifreeze). I am a mechanic by trade, and I am confident it was coolant — this indicates the vehicle may have a leak or maintenance issue. Additionally, I expected the total cost to be around $100, but I was charged over $120 despite driving very few kilometers and using minimal fuel. Could you please explain why the final price was higher than expected and review whether I may be eligible for a partial refund? Thank you for your time and assistance.
Vitalii MWe had a great experience. The only thing that could improve for the future would be updated more modern trucks.
Jason CBest Uhaul dealer in the city.
Paul GThe staff were very accommodating and the experience was great.
CHRIS CExcellent customer service. Thank you very much.
Taha EEverything was great. The manager and Brigitte were extremely helpful and kind. We would recommend this location in a heartbeat.
Roxanne RExcellent service. I could catch the name of the employee on the October 11. But all I can say is staff is going above and beyond.
Holman JThe lady at the desk (sorry I forget her name) was very friendly and made it very easy. Rare in this day and age
Robert SWe had a great experience with U-Haul! The service was excellent, everything was exactly as agreed - no extra charges, no surprises. The team went the extra mile to make sure everything went smoothly. We're delighted and would definitely recommend U-Haul to others!
Volodymyr SThe customer service here was amazing. We felt so cared for and had a wonderful conversation to boot. Thank you for making this the best UHAUL experience we've ever had. And we've had a lot. Highly recommend this location based on this experience. Easy to get to. Easy to manage the truck out of the lot. Thanks again.
Shayne WGreat service. Vehicle in very good condition. Very easy to rent and return process.
Alonso CThe rental was simple and quick. The drop off was easy. And the staff were both very pleasant.
Bradley GNothing. Everything was great. Super friendly staff.
LOUISE LThe price on the website for 1 kilometer was lower than what was quoted to me on the invoice. Not good service.
Ruslan KN/A
Glenn CWas very easy and enjoyable process. Thanks
Bradley CI would say when you find out where you are thinking of dropping off the truck, maybe let the person know that there are certain places that will not take to big trucks back. We drove through the town we were dropping the truck off at night, because the first place says they don't take the bigger trucks.
Grant MEverything was well maintained, clean and easy access.
Marco NOverall great experience. Had to fill a tire after the first day but didn’t pose a problem after that.
Travis MUnfortunately I lost money on a full pack of unused medium boxes because I did not have a copy of my receipt. They were in the 26 foot truck when it was returned. Moving is a hectic time to keep track of everything. It's too bad you don't have a system in place to track receipts.
Lorena ATruck ran great, nothing worn out or broken. You must have some really good techs working for you there in Calgary
Daniel RMake sure unit is clean and order free.
Sheila MWhenever went over bump something rattling underneath.
Brenda Neverything was fast, professional, efficient and reliable with excellent customer service
Karen EService was good appreciate it thank you
Shayne Pgive discount
Devinder CNothing I can think of
Kelly CFast and efficient
Paul WSo easy and cheap. Employee helped us get the trailer hooked up on our hitch. Pickup and drop off were so fast and easy!
Nicole SWonderful friendly customer service , helpful in every way!
Barbara GGreat person to deal with at the front counter.
Geoffrey SHad to wait in line 30 minutes before being seen. Vehicle confirmed was not available. Was not reimbursed with the promised $50 if they didn’t have my vehicle. Took an upgraded vehicle, brought a broom to sweep out the back. Was still charged a cleaning fee. Exploitive pricing, poor service.
Steven ZJust did key drop off but had excellent phone service to change drop off location
Deryl HThis is my favorite location. I love the customer service. I love how detailed they are. I love how honest they are. The trucks are always clean. I will always come to this location!
Crystal RHighly recommended!
Joselito MAubry was unreal today. Was open early. Super helpful. You cannot go wrong renting from him!!!
Jeffrey PU-Haul at 11511 40th St SE Calgary, AB T2Z4M8 Provides the best possible services. I would highly recommend this office at 11511 40th St SE Calgary for anyone who needs a truck. This location can’t be beat! Thank you!
Jasm HThe staff was very helpful and even though they were extremely busy they maintained a great attitude. In regards to the UHaul itself, the drivers door didn’t close properly and the tire low warning was on. Overall I would recommend this location for sure.
Claudia BAwesome 👌
Daniel H