The customer service here was amazing. We felt so cared for and had a wonderful conversation to boot. Thank you for making this the best UHAUL experience we've ever had. And we've had a lot. Highly recommend this location based on this experience. Easy to get to. Easy to manage the truck out of the lot. Thanks again.
Shayne W
Customer Reviews for Flying J Southeast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Vehicle in very good condition. Very easy to rent and return process.
Alonso CThe rental was simple and quick. The drop off was easy. And the staff were both very pleasant.
Bradley GNothing. Everything was great. Super friendly staff.
LOUISE LThe price on the website for 1 kilometer was lower than what was quoted to me on the invoice. Not good service.
Ruslan KN/A
Glenn CWas very easy and enjoyable process. Thanks
Bradley CI would say when you find out where you are thinking of dropping off the truck, maybe let the person know that there are certain places that will not take to big trucks back. We drove through the town we were dropping the truck off at night, because the first place says they don't take the bigger trucks.
Grant MMake sure unit is clean and order free.
Sheila MWhenever went over bump something rattling underneath.
Brenda Neverything was fast, professional, efficient and reliable with excellent customer service
Karen EService was good appreciate it thank you
Shayne Pgive discount
Devinder CNothing I can think of
Kelly CFast and efficient
Paul WSo easy and cheap. Employee helped us get the trailer hooked up on our hitch. Pickup and drop off were so fast and easy!
Nicole SWonderful friendly customer service , helpful in every way!
Barbara GGreat person to deal with at the front counter.
Geoffrey SHad to wait in line 30 minutes before being seen. Vehicle confirmed was not available. Was not reimbursed with the promised $50 if they didn’t have my vehicle. Took an upgraded vehicle, brought a broom to sweep out the back. Was still charged a cleaning fee. Exploitive pricing, poor service.
Steven ZJust did key drop off but had excellent phone service to change drop off location
Deryl HThis is my favorite location. I love the customer service. I love how detailed they are. I love how honest they are. The trucks are always clean. I will always come to this location!
Crystal RHighly recommended!
Joselito MAubry was unreal today. Was open early. Super helpful. You cannot go wrong renting from him!!!
Jeffrey PU-Haul at 11511 40th St SE Calgary, AB T2Z4M8 Provides the best possible services. I would highly recommend this office at 11511 40th St SE Calgary for anyone who needs a truck. This location can’t be beat! Thank you!
Jasm HThe staff was very helpful and even though they were extremely busy they maintained a great attitude. In regards to the UHaul itself, the drivers door didn’t close properly and the tire low warning was on. Overall I would recommend this location for sure.
Claudia BAwesome 👌
Daniel HGreat Service!
GREGORY HI did not see any improvements required, staff were professional, courteous, and very knowledgeable. They work quickly to look after the line of customers. I highly recommend this location
David MThe office was not open til 1 PM on Sunday as advertised. I got a call back saying to leave the truck and put the keys in the dropbox. I returned the truck a day early and got a call 2 days later from Aubrey asking why the truck had not been returned. Still better than Uhaul in general from my experience. This evaluation form makes me tell you whether the location was clean and inviting. I never got to see in the building but i've said yes just to send this review. Colin W.
Colin WGreat customer service, fast, friendly, easy to retrieve vehicle. The vehicle could have been better, pretty old, at least one brake rotor was decently warped. Luckily I didn't have any highway full speed stops to do while loaded up
Mitchell KMake the signage clearer. There was a door to a uhaul store that said open, but the doors were locked. Then there was a sign to call if you needed assistance. But then we decided to go into the door that was labeled as the entrance to Dennys and we found the lock boxes by accident
Andrew CSuper effocient and friendly
Tanya JQuick, friendly service. Truck was clean and furniture pads bagged and ready to go. Easy rental process too.
Daryl CNothing. Always friendly, prepared, professional. Making the stress of moving a lot easier.
Shanna HThe truck was in excellent condition compared to many others that I've rented. Koodos
Robert HAubrey was just great. All organized and professional.
WAYNE CVery personal and willing to help
Kirk NHard to improve since it was great service
STEVEN Mexcellent a 10 out of 10
Kenneth SPoor service waited almost 30 mins in line for my reservation. Then got charged a cleaning fee for no reason seems like they are looking to scam
Mohammad TI am thoroughly impressed with the level of organization, ease of use and communications. Well done Uhaul - you have most definitely upped your game!
Scott CVery good service 5/5.clean truck,I travel from Calgary to Montreal with no problem 5/5
El HExcellent customer service ,truck was clean 👌
Esayas H100%
Kim BTake a look at the vehicles! The one that I got the transmission will die soon! Gets stuck on 2nd and 3rd gear! The fuel consumption is 36 li per 100 KM! INSANE!
Mircea SThe woman that helped me with the pick up was super nice and quick and experienced. Great job
Justin RI was highly satisfied with this rental
DHANUSHKA DThe lady at the reception is extremely friendly. They have a lot of fleets as well
Juhyun PThe ladies were exceptionally patient and friendly even when my card had issues. They offered options to me and ensured that I was comfortable. I had doubts about being able to drive the truck and they provided tips on how to overcome my fear. By far the best customer experience I have had in a long time.
Eunice EStaff was very helpful & gave us some good tips/advice. However, it would have been helpful for them to tell us the truck does not come with tie down straps to secure the load and that we should rent them or be prepared to use something else to secure the load as we thought that would automatically come with the truck rental. Fortunately we had some rope available on the day the movers showed up.
Brenda MGreat service!! keep up the good work!
Mickey LAbsolutely perfect representative of your company and knew exactly what I needed
Douglas IThe instructions for driving the U-Haul should be spelled out. I had to figure out most things on my own. Overall, it was an awesome experience.
Iheanacho OStaff very helpful and informative
Kevin CThis was one best U-haul experience I've had. The location was perfect, gas station meant for trucks right beside it so filling up was super convenient. The lady in the front desk was super nice and friendly. Really made me feel welcomed. Returning was also a breeze with the key drop off and trucks ran great!
Kim CThe vehicle was not clean at all. The customer is charged to leave the vehicle dirty but not compensated when they have to clean your vehicle before being able to use. Second the additional dolly I requested was not in the vehicle. That irresponsibility of the staff or company management. You must make sure you don’t promise what you can’t deliver.
INDERJEET TI arrived after closure but I received my bill quickly and efficiently
Paul H