Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)

2,063 reviews

9597 Berger Rd   Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

(443) 393-7649

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: 10:30 am–3:30 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(443) 393-7649

9597 Berger Rd
Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: 10:30 am–3:30 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The associate that helped me was not very good at informing me about all the different up charges. Also, she seemed very distracted. She didn’t explain anything, and when things were explained, it made me think that I was being charged a certain amount. they overcharged me for gas and then tried to say that they had a valid reason to do so, it’s just a lot of confusing stuff going on. I would never recommend this to anyone and I would never in my life ever again.

Erin T 
Rating:
3.0

Customer did not leave a comment.

Dakota W 
Rating:
5.0

Customer did not leave a comment.

jorge T 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S 
Rating:
1.0

Customer service should know how to deal with customers and be trustworthy

Alexander B 
Rating:
5.0

Customer did not leave a comment.

Brianne N 
Rating:
5.0

Perfect! Especially customer service person.

David P 
Rating:
5.0

Customer did not leave a comment.

Lamar S 
Rating:
1.0

Returned the van before 24 hour time but no one was in the office and door was locked. The location did have Ring. After waiting few mins drop off the key in over night box. Few hours later I got a email with a receipt for 2 days rental. I called the 800 number to report the issue. They said they will investigate and will contact me within 72 hours.

KONGPHENG M 
Rating:
5.0

Customer service was great. Very helpful!

Stephanie P 
Rating:
5.0

Customer did not leave a comment.

Theresa C 
Rating:
1.0

The lady was rude. She charged me $ 25 for "cleaning fee" but my truck was clean. Then when I confronted her, she said I did not fold the blankets bit this was another lie. Then she said I should call Uhaul to claim my $ 25 back. She is just miserable

Mahamet K 
Rating:
5.0

Staff was friendly, helpful, and prepared. Easy check in. Easy drop off.

Kimberly L 
Rating:
5.0

No one was in the office at the time i dropped of the truck

Donna C 
Rating:
5.0

Make sure Kim is always there!!!! She’s amazing

Felicia H 
Rating:
5.0

Great experience and excellent customer service. Thank you!

Alleathea P 
Rating:
5.0

The truck I drove needs a transmission check and a wheel alignment. It shakes quite a bit

Monique C 
Rating:
4.0

Front desk was nice and helpful.

Kevin G 
Rating:
5.0

Customer did not leave a comment.

AMY B 
Rating:
3.0

My complaint is not with rhe local facility but rather with U-Haul corporation. I was hit wit a "Red Alert" (denied the rental) status at the very end of the check out process. I was informed i had to contact U-Haul via telephone to get matter cleared up in order to be approved for a rental that day. The last time i rented from U-Haul was June, 2023. This was about a none issue 9 months ago. Ultimately it was a U-Haul clerical error, that i was being penalized for. Why was there no communication from U-Haul in over 9 months. What is the purpose of an online reservation if this mishap is not discovered suring the reservation process.

Jabrai L 
Rating:
5.0

Agents there are very good with customer service and knowledgeable about the company.

pauline H 
Rating:
4.0

Customer did not leave a comment.

Morgan A 
Rating:
5.0

Was so nice l really enjoyed it thanks

Ellen M 
Rating:
5.0

Continue with Nice Customer Service experience!

Tanya K 
Rating:
5.0

Rate at the end was more than expected insurance did online and I couldn't find the option not except the insurance when I clicked continue the option for no insurance was not an option it put it on there anyway so won't be renting from them again so recommending to a friend not an option at least online

Annette W 
Rating:
5.0

Customer did not leave a comment.

Carlita S 
Rating:
5.0

Customer did not leave a comment.

pauline H 
Rating:
5.0

Customer did not leave a comment.

JACOB W 
Rating:
5.0

Customer did not leave a comment.

SHERYL N 
Rating:
4.0

Customer did not leave a comment.

Gabrielle K 
Rating:
5.0

Customer did not leave a comment.

hal k 
Rating:
5.0

Customer did not leave a comment.

Bernaldo D 
Rating:
4.0

Customer did not leave a comment.

Janay B 
Rating:
5.0

The staff member Kim was very helpful and professional.

Charles T 
Rating:
5.0

Customer did not leave a comment.

Jovita V 
Rating:
1.0

I was returning the truck after the location was closed. I could not get inside the fence to park in the lot as the app stated. The only option was to park outside on the road where signs said "no parking" so I felt I had no options. Also the location was not able to be reached by phone. This location made the return very difficult and unclear.

MARK R 
Rating:
5.0

Customer did not leave a comment.

Sharon H 
Rating:
4.0

We was down to our last chance in finding a truck. We took a chance for coming to this location? And we was in luck .The nice lady had one left. We was in business to help my mom to move into their new apartment .All I have to say is thank you 😊 🙏

Charles M 
Rating:
5.0

The staff was great, Stephanie is fantastic very knowledgeable and greeted us with a smile

Nathaniel B 
Rating:
5.0

Kim was professional and helpful.

Derek E 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Have more cargo vans in stock

ALYSE K 
Rating:
5.0

Customer did not leave a comment.

byeongyeol n 
Rating:
5.0

Customer did not leave a comment.

Niquita B 
Rating:
5.0

A1 quality customer service!!!

LaToi S 
Rating:
4.0

Customer did not leave a comment.

Wanda W 
Rating:
4.0

Customer did not leave a comment.

Levi b 
Rating:
4.0

No problems at all

Brennan R 
Rating:
5.0

Customer did not leave a comment.

Frank D 
Rating:
5.0

The customer service representative was the best!

Danielle G 
Rating:
5.0

The lady who assisted with our rental process was so friendly and helpful! I will be choosing this location for any future needs. She made the process a breeze and made me completely change my tune about renting from u-haul in general. 10/10 experience at this location. If you are in the Columbia area this is the only place I have rented from with a positive experience. Truck was in immaculate condition.

Tori S 
Rating:
4.0

Customer did not leave a comment.

Johnny S 
Rating:
5.0

The lady at the front desk was easy to work with, had an amazing sense of humor and posed impeccable customer service skills.

Shalietta S 
Rating:
5.0

Service was excellent.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Zenaida M 
Rating:
5.0

Great customer service Stephanie is the best

Valerie H 
Rating:
5.0

Customer did not leave a comment.

Dominic D 
Rating:
5.0

Customer did not leave a comment.

Ross E 
Rating:
1.0

The pick up truck I rented was extremely dirty and dusty. My wife and myself developed severe headaches from driving it. Even though we paid for insurance I did a walk around and every concern I had, had an X on it. I was impressed by how thorough the location was and did not bother taking videos or pictures of both the interior or exterior. BIG MISTAKE. I took pictures of the odometer just to have a record of the mileage. Unfortunately after returning the truck an hour later I received three separate receipts the third with a $25 cleaning fee. I called to inquire about it and I was told I spilled something on the driver side floor. I did not eat nor transport anything in the vehicle to leaving any stains. I pry myself on being an honest person and this accusation really hurt. I took time out of my busy afternoon to go back and clean the so called mess I made. I took care of it and I am yet to get a refund for the cleaning fee. The lady at desk was adamant I caused the stain and was not helpful.

yew a 
Rating:
5.0

Customer did not leave a comment.

Efrain D 
Rating:
5.0

Customer did not leave a comment.

Joshua S 
Rating:
5.0

I really enjoyed the experience we had renting from Fort Knox SS. The truck was ready to go, the move went smooth. Just the right size of truck too! Pleasantly pleased!

William S 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Landon W 
Rating:
5.0

The woman behind the counter was extremely helpful and made the experience a great one! I would recommend this location to anyone.

Jim T 
Rating:
5.0

This was a GREAT experience! My truck was ready to go and the process was fast. I was in and out. The representative Kimyetta provided me an exceptional customer service experience. She was friendly and highly professional. Thank you U-Haul for a great experience. Santokh Singh

Santokh S 
Rating:
4.0

The rep. was very friendly and helpful. Vehicle was a bit dirty.

Dalino S 
Rating:
5.0

Very friendly and exceptional service.

DARRELL g 
Rating:
5.0

Customer did not leave a comment.

Jairo E 
Rating:
5.0

Customer did not leave a comment.

OSCAR A 
Rating:
5.0

Customer service was outstanding

Nathaniel B 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Matthew G 
Rating:
2.0

Staff was superb. There was a 30 mile discrepancy between the odometer and our route

Kage P 
Rating:
5.0

Customer did not leave a comment.

Jacob R 
Rating:
5.0

Customer did not leave a comment.

Jacob R 
Rating:
5.0

Nothing, just keep up the great work!

perry p 
Rating:
5.0

This is the best location for renting. The equipment is always on point and the customer service is impeccable!

Jonathan A 
Rating:
5.0

Customer did not leave a comment.

Bradley G 
Rating:
4.0

Lady working there was very knowledgeable and friendly.

Tony j 
Rating:
5.0

Nothing the lady working the front desk was amazing and did everything she could do to ensure an amazing experience please give her the raise and reward she deserves I will be back weekly to rent from this location

Jonathan A 
Rating:
5.0

Customer did not leave a comment.

Lakeysha C 
Rating:
5.0

Customer did not leave a comment.

Warren S 
Rating:
5.0

Customer did not leave a comment.

Lakeysha C 
Rating:
5.0

The staff were very nice and professional.

kwaku N 
Rating:
1.0

Train your employees properly and employ honest people.

Rusheinia L 
Rating:
5.0

Customer did not leave a comment.

Vondale D 
Rating:
5.0

Customer did not leave a comment.

Lisa B 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Kayla L 
Rating:
5.0

Customer did not leave a comment.

Gabrielle K 
Rating:
5.0

The person who helped us was great!!!!

Howard H 
Rating:
4.0

Customer did not leave a comment.

Herb P 
Rating:
5.0

Customer did not leave a comment.

Julia M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
3.0

I topped off the gas tank thinking that was necessary. Could I receive a credit please ? I was given the vehicle with less than a quarter tank left.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

Very nice staff. Easy and efficient rental!

Joseph L 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M 
Rating:
5.0

GREAT management! Stephanie is excellent!

Robert M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top