Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)

1662 reviews

9597 Berger Rd   Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

(443) 393-7649

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm

Services at this Location:

Contact Us

(443) 393-7649

9597 Berger Rd
Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service was great.

Kirk H. 
Rating:
5.0

None

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Your Staff is the Best!!!

NICK H. 
Rating:
5.0

The location and staff member were excellent! Thank you! I had great trouble with returning the truck via the app. I tried on Sunday and actually took the truck home for the night to try again the next day. In both cases, the app could not get my location, even though I specifically authorized it in my browser settings. The app had no way I could see to move past that and manually enter the location or otherwise check in the truck. So, I took pictures on my phone as indicated in the video, just in case, locked the truck, and dropped the keys in the box. This seems to have been enough for checkin, which I appreciate. However, it would have saved me time and worry if the app played better with my phone.

RICHARD B. 
Rating:
5.0

My local moving helpers secured through the website as independent supplemental services, ran later than expected and the need to extend my rental contract by about 6 more hours thru a modification made online went smoothly as can be expected. I was a bit pushed to my logistical planning extents but it all proceeded well enough to get the necessary job done. Thank you, again.

RUWAN A. 
Rating:
5.0

Best customer service from friendly staff. I recommend 100%

Glaci H. 
Rating:
5.0

The manager's is a great ambassador for the Uhaul brand!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

August G. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Na

Charles T. 
Rating:
5.0

Great service

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

nothing

BETSEY E. 
Rating:
5.0

Customer did not leave a comment.

Jeanne M. 
Rating:
5.0

The Staff experience is always excellent and I would recommend them to anyone!!Please,Please keep up the Great Work!!

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Employees were extremely helpful and friendly. The entire process was very convenient.

Marcos D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn H. 
Rating:
5.0

Customer did not leave a comment.

Darcia P. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

N/A. The attendant was very personable and helpful. Great customer service!

Matthew M. 
Rating:
5.0

These guys are great.

Alanna H. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Stephanie was incredibly helpful!

BLAKETE'NEIL L. 
Rating:
5.0

Very good service!

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
5.0

Customer did not leave a comment.

stan R. 
Rating:
5.0

good team - reasonable pricing.

Wayne S. 
Rating:
5.0

Excellent customer service!

Glaci H. 
Rating:
5.0

Everything was great

MARY W. 
Rating:
5.0

N/A

Malinda B. 
Rating:
5.0

The uhaul staff showed great customer service, I'm happy with my experience and the next customer will be in great hands.

Derick H. 
Rating:
5.0

Great service we will be back.

Paulo V. 
Rating:
5.0

Customer did not leave a comment.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Veola A G. 
Rating:
5.0

Customer did not leave a comment.

Debe D G. 
Rating:
5.0

Excellent service you have

MOJISOLA O. 
Rating:
5.0

I can't compare it because I've never use this type of service before. But it was no problem getting a van and no problems when using it. The office personnel was helpful and friendly. Overall a good experience.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

PORTIA B. 
Rating:
5.0

The woman that helped us was amazing! Made the rental smooth and easy!

Rachael S. 
Rating:
4.0

Customer did not leave a comment.

RONNETTE B. 
Rating:
5.0

Thank you for an easy and pleasant experience.

Andrew T. 
Rating:
5.0

Everything was great !

Najibullah P. 
Rating:
5.0

Customer service was fast and very friendly!

LINDSAY E. 
Rating:
4.0

Extended hours of operation

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

TORREY G. 
Rating:
4.0

Customer did not leave a comment.

Elliot L. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
3.0

Customer did not leave a comment.

Lennie M. 
Rating:
5.0

Check online to assure equipment is available for customer requirement to move efficiently.

Ismael V. 
Rating:
5.0

Customer did not leave a comment.

Tint N. 
Rating:
5.0

Customer did not leave a comment.

Najibullah P. 
Rating:
5.0

Thank you so much for your help. You made our move a much easier transition.

Beth F. 
Rating:
2.0

Clean the vehicle, provide a full tank of gas, do not charge excessive fees two days after vehicle is returned. Ripping off a good customer will cost the business 4 good customers in future business.

WILLIAM K. 
Rating:
5.0

Perfect; David W. was a pleasure to talk to, knowledgeable about the area, and displayed immense professional service.

Jahmal B. 
Rating:
2.0

When we picked up the truck, it was not clear where the key box was located. When my wife when is die to speak to someone, he laughed at her. Also, finding the gate code for returning the truck was very confusing and ultimately never found it so I had to park it outside the gate. I called U-Haul and was on hold for 15 minutes for help, but never got it.

James C. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Fort Knox Self Storage is, hands down, the best location to rent a U-Haul! After a dreadful experience at another location (leading to me canceling my reservation), I was able to walk into Fort Knox, ask to rent a truck, and be on my way in under 10 minutes.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Wilson P. 
Rating:
3.0

Give veterans discount, is always good.

Highland S. 
Rating:
5.0

Customer did not leave a comment.

Colin B. 
Rating:
5.0

Customer did not leave a comment.

stephan B. 
Rating:
5.0

Not double charge me. Still waiting to hear back about this. No response yet.

Edward S. 
Rating:
1.0

I had to clean out the snow that was stuck on the vehicle and even after returning the vehicle 2hrs before the scheduled time of return, Uhaul is overcharging me for 4 hrs of rental. This is unacceptable.

James A. 
Rating:
5.0

No improvements needed. The service is friendly and the process runs smoothly. Very well done!

Mark D. 
Rating:
1.0

this experience was awful. retrieved our vehicle 2 hours after the reservation time and it was not even the size we reserved. Had this order placed two months ago and the night before it was confirmed and the day of it was all wrong. absolutely awful!

Hannah H. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

The gentleman running the place is simply amazing. Great manners and customer skills and he is not fake!

HOMAYOON T. 
Rating:
1.0

Charged me for another day when the attendant saw us bring the truck back way before they closed!! I did a mobile rental and put the key in the drop box. He waited until the next day to say it was returned! Called to dispute with pictures and he was rude only offered 20 bucks back!! Unbelievable. I'm never using this company again!!! Ever

Tonnet O. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

syed A. 
Rating:
4.0

More associates in the morning

Nate B. 
Rating:
4.0

It would have been helpful to know that a rental period is 4 hours. I had estimated 5 hours and was quoted an estimated for only one rental period so my total ended up being double what I had expected. It wouldn't have changed anything, I was in a rush and the job took as long as it did but it smells like bait and switch. Next time I will plan more carefully and find a different place to rent a vehicle.

Marc V. 
Rating:
5.0

Very hassle free. Dave was very helpful. This is my new location to rent my trucks going forward

Charles F. 
Rating:
5.0

Nothing ...... no improvements needed! From the moment I entered the office until the moment I closed the door behind me, I felt like I was a very valued customer. Both gentlemen were very friendly and professional. I will definitely let my friends know about this location.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Julia P. 
Rating:
4.0

Customer did not leave a comment.

Ellen B. 
Rating:
5.0

Ron was great. Process was quick and pleasant.

Robert L. 
Rating:
5.0

Great Customer Service!

Del A. 
Rating:
5.0

Another wonderful experience. We felt welcomed and the gentleman provided additional information about the area. He really made us feel welcomed. Even with the location drop off change, it was very easy. Excellent service all around.

Annette G. 
Rating:
5.0

Great experience! Friendly and efficient staff! Will definitely go back to this location for future U-HAUL needs!

Miguel D. 
Rating:
3.0

First time my driver's license was scanned by an employee's personal phone and downloaded to your website. Is this the norm for your company? If so please respond to this comment. To improve on mgt. I would recommend all customers be informed that their driver's license will be scanned front and back before transaction can go through.

Elizabeth H. 
Rating:
5.0

Your online pick up and return did not work on my Android phone. While I set my phone to allow for location identification, the app did not recognize it. Google chrome actually does not allow for automatic location. The user has to grant permission on a session by session basis.. Your app does not take that step into consideration, and so the app fails at that point. I had to wait until someone was in the office to pick up the vehicle, and I simply parked and put the keys in the drop box instead of formally checking in, since the location was closed.

GEORGE S. 
Rating:
5.0

Staff are great

Wanda C. 
Rating:
5.0

The service agent was VERY nice and professional.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Donna was extremely helpful from start to finish

James D. 
Rating:
5.0

Always very helpful and courteous. A pleasure to deal with.

Benjamin J. 
No reviews have been submitted for this location.

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