Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)

1701 reviews

9597 Berger Rd   Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

(443) 393-7649

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm

Services at this Location:

Contact Us

(443) 393-7649

9597 Berger Rd
Columbia, MD 21046
(Full Service Self Storage At Affordable Prices!)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: 10:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Damian F. 
Rating:
5.0

Great service, quick and easy.

Martin V. 
Rating:
5.0

Excellent customer service

KAREN M. 
Rating:
5.0

Stephanie and team were very helpful with the set up of our order. thanks!

Anne W. 
Rating:
5.0

Both staff members handled the process professionally and were so friendly and cheerful. The truck was clean and the equipment was well maintained. Everything was handled as promised. I would highly recommend this location.

VENICE S. 
Rating:
4.0

Lack of customer parking disappointed me. Overall, it was a pleasant experience.

VINCENT J. 
Rating:
5.0

This location is so much better than the one on little patuxent. Stephanie is awesome and rentalbwas perfect

Geoffrey V. 
Rating:
5.0

Used Fort Knox for a decade ❤️❤️❤️

Andrea E. 
Rating:
3.0

The truck was not ready for pick up on schedule.

JI A. 
Rating:
5.0

Customer did not leave a comment.

KESSILA O. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
4.0

Customer did not leave a comment.

AARON K. 
Rating:
5.0

Customer did not leave a comment.

Tania D. 
Rating:
5.0

Customer did not leave a comment.

ELEATHIA P. 
Rating:
5.0

Seamless easy rental of Uhaul. Would recommend to anyone.

Dwayne W. 
Rating:
5.0

The customer service was great at this location.

Tremayne P. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Outstanding customer service at this location. Dave and Stephanie are the best!

NORMAN S. 
Rating:
3.0

the brakes are terrible. shakes the whole truck and steering wheel when applied.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

willie B. 
Rating:
5.0

Customer did not leave a comment.

Aletha M. 
Rating:
1.0

My 26 foot truck was supposed to be guaranteed for pick up at this location at 3pm. That morning at 9am when they opened, I call to try and move up the time and am told they might not have the truck as someone had not returned it, but they would keep me informed and updated throughout the day. At that point I asked if there was a truck for 3pm at a different location. I never received a call with any updates . At 2:15, I called them asking for an update, and they let me know they had no trucks available, and would try to find me a different location with a truck. Eventually they find another 26 foot truck at a location 30 minutes away that will be ready for pickup at 6pm. They were not willing to accommodate extra miles, dropping off in another location, and were overall very rude on the phone, stating “do you want the truck or not”. Ultimately I did use the truck at another location, but had to change the time my movers were coming, and spend an extra night in town bc I could no longer get to the destination in the same night. That required additional costs, stress, and headaches which in combination with the rude tone of the employee and lack of communication made for a bad moving experience with U-haul. Moving day is already stressful enough, please have your staff communicate kindly and effectively (a phone call earlier in the day, and them following up as promised would have been very helpful, so I could have planned accordingly and changed the movers more than 45 minutes before they were supposed to be at the house.). Things happen and people don't return trucks on time, but the communication with customers who it will effect is key so that they can plan their move more smoothly.

AMY G. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

This location always provides amazing customer service. Will always be my “go to” for U-Haul needs!

Samantha P. 
Rating:
5.0

Two staff members were excellent!

Andrew G. 
Rating:
5.0

You were wonderful and very accommodating.

ARLENE C. 
Rating:
5.0

Staff was very courteous and efficient

Marcos D. 
Rating:
5.0

Great staff rental was timely and what I needed was available for me. Thanks great job as always.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

JODY D. 
Rating:
5.0

Reliable, friendly service. Convenient parking,...wish I stayed with Uhaul rentals for recent furniture replacement upgrade matters.

RUWAN A. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

TONY R. 
Rating:
5.0

Nothing! The person I worked with at this location was amazing! The process was super easy! The rental price was well worth the money for what I needed to do- move my college age son into his apartment. I would highly recommend this location and to use UHaul!!

Cindy J. 
Rating:
5.0

Fort Knox Storage in Columbia Md.is the Best!!

Timothy S. 
Rating:
5.0

Everything was perfect for me. Thanks so much and see you next time!

Malinda B. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Salah L. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Service was great.

Kirk H. 
Rating:
5.0

None

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Your Staff is the Best!!!

NICK H. 
Rating:
5.0

The location and staff member were excellent! Thank you! I had great trouble with returning the truck via the app. I tried on Sunday and actually took the truck home for the night to try again the next day. In both cases, the app could not get my location, even though I specifically authorized it in my browser settings. The app had no way I could see to move past that and manually enter the location or otherwise check in the truck. So, I took pictures on my phone as indicated in the video, just in case, locked the truck, and dropped the keys in the box. This seems to have been enough for checkin, which I appreciate. However, it would have saved me time and worry if the app played better with my phone.

RICHARD B. 
Rating:
5.0

My local moving helpers secured through the website as independent supplemental services, ran later than expected and the need to extend my rental contract by about 6 more hours thru a modification made online went smoothly as can be expected. I was a bit pushed to my logistical planning extents but it all proceeded well enough to get the necessary job done. Thank you, again.

RUWAN A. 
Rating:
5.0

Best customer service from friendly staff. I recommend 100%

Glaci H. 
Rating:
5.0

The manager's is a great ambassador for the Uhaul brand!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

August G. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Na

Charles T. 
Rating:
5.0

Great service

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

nothing

BETSEY E. 
Rating:
5.0

Customer did not leave a comment.

Jeanne M. 
Rating:
5.0

The Staff experience is always excellent and I would recommend them to anyone!!Please,Please keep up the Great Work!!

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Employees were extremely helpful and friendly. The entire process was very convenient.

Marcos D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn H. 
Rating:
5.0

Customer did not leave a comment.

Darcia P. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

N/A. The attendant was very personable and helpful. Great customer service!

Matthew M. 
Rating:
5.0

These guys are great.

Alanna H. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Stephanie was incredibly helpful!

BLAKETE'NEIL L. 
Rating:
5.0

Very good service!

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
5.0

Customer did not leave a comment.

stan R. 
Rating:
5.0

good team - reasonable pricing.

Wayne S. 
Rating:
5.0

Excellent customer service!

Glaci H. 
Rating:
5.0

Everything was great

MARY W. 
Rating:
5.0

N/A

Malinda B. 
Rating:
5.0

The uhaul staff showed great customer service, I'm happy with my experience and the next customer will be in great hands.

Derick H. 
Rating:
5.0

Great service we will be back.

Paulo V. 
Rating:
5.0

Customer did not leave a comment.

Benjamin J. 
Rating:
5.0

Customer did not leave a comment.

Veola A G. 
Rating:
5.0

Customer did not leave a comment.

Debe D G. 
Rating:
5.0

Excellent service you have

MOJISOLA O. 
Rating:
5.0

I can't compare it because I've never use this type of service before. But it was no problem getting a van and no problems when using it. The office personnel was helpful and friendly. Overall a good experience.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

PORTIA B. 
Rating:
5.0

The woman that helped us was amazing! Made the rental smooth and easy!

Rachael S. 
Rating:
4.0

Customer did not leave a comment.

RONNETTE B. 
Rating:
5.0

Thank you for an easy and pleasant experience.

Andrew T. 
Rating:
5.0

Everything was great !

Najibullah P. 
Rating:
5.0

Customer service was fast and very friendly!

LINDSAY E. 
Rating:
4.0

Extended hours of operation

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

TORREY G. 
Rating:
4.0

Customer did not leave a comment.

Elliot L. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
3.0

Customer did not leave a comment.

Lennie M. 
Rating:
5.0

Check online to assure equipment is available for customer requirement to move efficiently.

Ismael V. 
Rating:
5.0

Customer did not leave a comment.

Tint N. 
Rating:
5.0

Customer did not leave a comment.

Najibullah P. 
No reviews have been submitted for this location.

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