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FIRAS Z
Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service. The attendant was very helpful in suggesting packing supplies; great prices .
DEDRICK OSmooth-less transaction, and easy return.
Alex TI have used this location many times and it has always been an easy and pleasant experience. The lady who helped me yesterday was kind, efficient and very professional. I will continue to recommend this business to my friends and family. Thanks again!
Thomas RThe lady who helped us was wonderful. Have her train other employees or something. She is so down to earth and helpful
REESE TEaser than riding a bike
Derek REverything is great at this location and the staff go above and beyond to make sure that I have everything I need. The trucks and equipment are clean and in go working order at all times.
Charles TCustomer service was horrible. Not only was she rude when we showed up but did not give us the dolly that was ordered at the same time as the truck. We not only lost time but mileage to have to go back to the store to retrieve the dolly. She acted as no big deal, they are right there in the hallway just grab one. We were not offered extended time or mileage for what time and mileage was lost. I have used uhaul many times, but will never use this location again!
SHERRI GEasy, good value, good customer service rep at location
JOSEPH PClearer parking
Michael CCheck behind the seats in the cargo van. Several decorative wine bottles were left from the previous customers.
LINDA Bna
Eva GThe individual that we interacted with at the pick up location was very knowledgeable and friendly. She quickly took care of us when we came to pick up the van and when we returned it. We are very pleased with the service and equipment. Thank you.
JEFFREY PYour website for checking the truck out and in is not user friendly and clunky. It has a “see example” link which if used puts you back to the beginning and eliminates or hides the pictures you took before hitting the link????
Stephen HThe truck was fine. The woman in the office was fantastic!
HEATHER DGreat staff support and the equipment is always clean and properly prepared.
Charles TNothing the person that assisted me was very nice.
YOLANDA BDelightful and helpful staff. Easy to check in and out. Vehicles well maintained.
Denee MLove the custom service
ZSAIME Wnever again!
SHERIE WVery friendly and helpful with quick check in and check out. Second time we’ve rented from here and likely the only spot we’ll be looking to on the future.
CHARLOTTE DI was very pleased and satisfied with your staff professional manners and prompt service.
ABDOULREZA AExcellent customer service
JAMIERA MService lady was rude and short.
TYLER PBoth ladies at the front desk were amazing. They were very friendly and knowledgeable. My move personally was a disaster but getting to deal with amazing ppl made the experience so much better!
APRIL RLocation was very convenient for me. Reservation process was a little awkward. I reserved online and then was asked if I wanted to change my reservation to “contactless” using the app. I said yes and downloaded the app, watched the video to learn how to pick up the truck using the app. This would be great if that’s how it worked. I still had to go inside and talk to the person because the truck was not there (in the immediate vicinity). She was very nice, and I had my truck quickly after she brought it out from somewhere. I’m not sure the app communicates with the store . Anyway-got the truck in minimal time. Truck was old, dirty and had an engine light on, but it did the job we needed it to do. Used the truck for around 85 miles. Overall, fairly convenient experience. I would use this location again, unless I was driving a longer distance in which cases, I may use a full service store.
Thomas GPicking up the unit was great . The customer service person , Kim , at my pickup location was great . She was very pleasant and professional . She answered a few questions I had and was very helpful . My truck was ready and waiting for pick up , she explained the drop off procedures after hours thoroughly , which was very helpful. The overall experience was excellent - don't change a thing ! SF
Sandra FHad to wait almost an hour because attendant was not there and when she arrived she had a really bad attitude. Unpleasant transaction for sure.
PATRICE AMy experience was completely efficient, professional, and pleasant. I have no improvements to recommend, because your team member was outstanding. Thank you!
RICHARD BStaff was very helpful and the truck worked like it was supposed to.
Thomas SStaff could not help me with trying to get reimbursed for the oil or the windshield wiper fluid I had to buy. The staff were polite, but told me they cant help with any of it they just take the keys and check the vehicle in. I was told to use the app. Which now wanted to take pictures, but had no way of uploading previous photos to show I did not cause the damage or make the mess in the cab.
TIM MThe representative was very rude and didn’t appropriately respond my questions I was charged with a safe move insurance without me knowing that I asked her to refund me that and she was rudely responded me that she will send it to U-HAUL I want my money to be refunded asap Thanks Mohsen Rajabi
Mohsen RI will require a refund for this transaction. I was not able to get the U-Haul that I wanted the one that I wanted. It was damage and vandalized and unsafe to drive and I was given a spare.
GARRY MThe customer service I received when I picked up the truck was fabulous! I was a last minute reservation but I never felt like I was interrupting the clerk's day or inconveniencing her in any way. She explained the rental process carefully and answered all my questions, even making sure that we had a plan in case I needed to deliver the truck after hours (e.g. making sure my car was parked outside the gate not inside it). She also took a moment to point out the portion of the rental agreement that let me know exactly how much gas to put in the tank to return it to the pre-rental amount. I have rented before and never knew that was on the contract. Super helpful and looking out for me, the consumer. I really appreciated that! The lobby and bathroom were very clean. I might actually start using smaller, non-U-Haul sites for my rentals in the future.
Heather AEmployee very nice and helpful
Ragina EThe pre-registration was terrible. I pre-registered the night before with pics of my license. When I went to do pick-up, it refused to let me give my wife’s phone number as secondary (one number apart) then continuously rejected good pics of my license. Thank goodness the employee was there to check me in. I was 20 minutes late to get my rental. Fix the check-in please.
CHRISTOPHER FNA
Charles TVery good customer service
SYED ACustomer service person was excellent!
ERNEST LHire better people to make the customers feel good about renting the equipment. She did a poor job with me. I was over charged. Came to rent the van for 19.99. End up spending over 70.00. Never again!!!!!!!
Cynthia BExcellent customer service by Kim. She made what was the stressful last leg of my move less stressful. The van was new, very clean, with lots of cargo room. Highly recommend UHaul. They've kept up their standard of excellence 👏🏽
Linda Cthe best
Ama ANothing
George JThe associate that helped me was not very good at informing me about all the different up charges. Also, she seemed very distracted. She didn’t explain anything, and when things were explained, it made me think that I was being charged a certain amount. they overcharged me for gas and then tried to say that they had a valid reason to do so, it’s just a lot of confusing stuff going on. I would never recommend this to anyone and I would never in my life ever again.
Erin TCustomer service should know how to deal with customers and be trustworthy
Alexander BPerfect! Especially customer service person.
David PReturned the van before 24 hour time but no one was in the office and door was locked. The location did have Ring. After waiting few mins drop off the key in over night box. Few hours later I got a email with a receipt for 2 days rental. I called the 800 number to report the issue. They said they will investigate and will contact me within 72 hours.
KONGPHENG MCustomer service was great. Very helpful!
Stephanie PThe lady was rude. She charged me $ 25 for "cleaning fee" but my truck was clean. Then when I confronted her, she said I did not fold the blankets bit this was another lie. Then she said I should call Uhaul to claim my $ 25 back. She is just miserable
Mahamet KStaff was friendly, helpful, and prepared. Easy check in. Easy drop off.
Kimberly LNo one was in the office at the time i dropped of the truck
Donna CMake sure Kim is always there!!!! She’s amazing
Felicia HGreat experience and excellent customer service. Thank you!
Alleathea PThe truck I drove needs a transmission check and a wheel alignment. It shakes quite a bit
Monique CFront desk was nice and helpful.
Kevin GMy complaint is not with rhe local facility but rather with U-Haul corporation. I was hit wit a "Red Alert" (denied the rental) status at the very end of the check out process. I was informed i had to contact U-Haul via telephone to get matter cleared up in order to be approved for a rental that day. The last time i rented from U-Haul was June, 2023. This was about a none issue 9 months ago. Ultimately it was a U-Haul clerical error, that i was being penalized for. Why was there no communication from U-Haul in over 9 months. What is the purpose of an online reservation if this mishap is not discovered suring the reservation process.
Jabrai LAgents there are very good with customer service and knowledgeable about the company.
pauline HWas so nice l really enjoyed it thanks
Ellen MContinue with Nice Customer Service experience!
Tanya KRate at the end was more than expected insurance did online and I couldn't find the option not except the insurance when I clicked continue the option for no insurance was not an option it put it on there anyway so won't be renting from them again so recommending to a friend not an option at least online
Annette W