Picked up a car hauler from this location. Seemed to be in good shape. Noticed it bumping when coming to a stop. Checked the brake fluid reservoir, empty. Had to stop and get DOT3 Thankfully, the trailer made it through Atlanta. Because right as I was about to cross the state line from SC into NC on Hwy 25. The wheel bearing completely failed cause the wheel to come off. Thankfully it didn't hit another car in the process.Elijah W.
Customer Reviews for Fort Mitchell Trading Post and Hardware
(U-Haul Neighborhood Dealer)
Fort Mitchell, AL 36856
Services at this Location:
- Mon–Fri8 am–6 pm
- Saturday8 am–5 pm
Special Operating Hours
- 12/25/2022 - 12/26/2022: Closed
- 12/31/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mary D.
Trailer pulled very well.James M.
Dropped off earlier and the keys were put in the drop boxTheresea D.
Customer did not leave a comment.Patricia G.
Customer service was very professional and nice.William H.
For me everything went well except that I rented the equipment but my son-in-law was the person on all of the paperwork. That was confusing.Thomas P.
Customer did not leave a comment.Tammy L.
Rental pickup was not at our requested location. We had to drive 15 miles one way to get it. When filling up for gas, it kept shutting off, which was frustrating to deal with especially when needing six tanks to get ro our destination.William C.
To make sure the lights work properly and communicate with possible issuesDanny B.
Customer did not leave a comment.Morgan R.
Customer did not leave a comment.Halsey P.
Customer did not leave a comment.Damion C.
Customer did not leave a comment.Courtney H.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Gwen G.
The people at Ft Mitchell were very helpful and competent. However, I reserved a truck at the Columbus GA store and wasn't happy to be redirected at short notice.Henry M.
Customer did not leave a comment.Charles D.
Excellent customer serviceBrenda C.
Nothing that I could see.AVIS M.
I could not have had no better accommodationMichael H.
Customer did not leave a comment.Charles P.
This location is not easy to find. The place doesn't even look like a uhaul rental location at all. The people that work in this little store don't even seem to know what's going on. The girl at the counter just passed me off to another older guy because she couldn't find her butt with a compass and a map! I tried to give her the reservation number, but she quickly said that it wouldn't help her. She tried to look up my name, but said she couldn't find it, she said that my paperwork wouldn't help either. I suggest better training and/or a better location.FAITH G.
Customer did not leave a comment.Della B.
Customer did not leave a comment.Travis W.
Customer did not leave a comment.Rodney P.
Excellent only for Hannah who assisted me from pick up and advising me how to correct the issue of them charging for an extra day when the truck was returned on the same day. Picked up the truck around 11 am and dropped it off at 2000. Saw they charged me for two days called up there spoke to Hannah. She saw the truck was not checked in and asked her co workers if the truck was there this morning they advised â€œNoâ€. Communication is a big key in the service industry especially as a dealer for your services. I have fuel receipts from the service station 5 miles from their location and my sister followed me to drop it off yesterday evening. My personal vehicle was parked in front of their store. Which I picked up when dropping off the truck. Now it's my responsibility to call your customer service to resolve their error. I don't know how anyone didn't see. 15 foot U-Haul truck sitting in front of their store. My experience from my initial reservation from another location in phenix city and my truck not being available and having to go further and not get any compensation for going a further distance and now this incorrect additional charge because your authorized dealers employees were apparently blinded by the only truck that was in the front by morning they neglected to do their due diligence and check if anyone moved the truck back to the back of their warehouse where they keep them to confirm they just give a dishonest answer.Raynard C.
Customer did not leave a comment.Cristian D.
Customer did not leave a comment.Derrick S.
Customer did not leave a comment.RICKEY S.
Cross training on the systemMarcus L.
Customer did not leave a comment.JOSEPH S.
Great experience.dennis J.
Customer did not leave a comment.Loren P.
The truck was nasty and dirty. There was food on the inside and used water bottles. It felt like I was sitting in germs and COVID. The windshield had so many bugs I had to wash it. It was the only truck available so I took it. I spread it with Lysol snd took precautions to feel safeTeresa B.
Customer did not leave a comment.Olandus S.
Truck cab was full of dog hair. I took it away since I was running late due to being transferred from Columbus Box Rd location. Over all terrible experience with Box Road. Had a reservation for a week. Called a t 0730 the morning I was to pick up my one way rental and told the truck was returned yet. Took until 1230 to find another truck for me a t the Ft Mitchell location.William B.
I booked this uhaul a month in advance and they let me know a day before they didn't have any available so I had to drive an hour out of the way to pick up the trailer.Tucker S.
Customer did not leave a comment.THOMAS R.
Having the units where the place is open and not closedRichard C.
Customer service was great, no issues picking up, it was quick and easy.TERRANCE B.
The ratchet mechanisms on the trailer were rusty and in poor working order. It was difficult to secure the vehicle to the trailer. The truck was in excellent condition.HARRY H.
Customer did not leave a comment.Della B.
White dog hair was everywhere, even embedded in the seats. You could tell that the truck cab had not been cleaned for a while. Mud was all over drivers floorboardJIMMY LEE A.
Customer did not leave a comment.James S.
I told the rental shop that I needed 2 options, drop off auto transport in Huntsville AL. or return to Columbus , GA. depending on how long my car would take to fix. I tried the website and talked with a representative, she told me she couldn't change my drop off site. I stopped by the 24/7 Uhaul on MLK, Columbus, GA. Not open. Next day, 23 April I called the website contact phone number again to arrange drop off time and was told I faced a fineof 5 times the rental. This is about the 4th time renting in the last few months. Maybe time to buy one.JEFFREY K.
Great service and professional supportTimothy S.
Location and service was great only hick-up was there was no appliance dolly available. Overall, everything was fine.Paul B.
The outside was dirty with mud and the vehicle had a quarter tank of fuel. I would recommend this location due to the fact it's the only one within 10 miles of my house.Julian O.
Customer did not leave a comment.samuel T.
The customer service rep at this location was GREAT. She is youn but was very professional.Karen C.
The young lady was very nice and knowledgeable that completed my uhaul return. i would most definitely tell my family and friends to use this location.JEFFRY D.
Very nice and helpful.DIANE F.
Customer did not leave a comment.Timothy B.
You can't improve anything. The staff was friendly and very helpful. This was my first time at this location and I will recommend this location to everyonetakeysha P.
These folks are our favorite hardware srore. We're grateful 🙏 to have themRobert C.
Customer did not leave a comment.dary B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.Crystal B.
Customer did not leave a comment.Latasha P.
Customer did not leave a comment.Alexander C.
Customer did not leave a comment.karen E.
They were not able to print my receipt after I turned it in. Also when I picked up the trailer, I checked in online but it still took 20 minutes before for them to figure out the computerMichael S.
Staff was very helpful and got me in and out of there quickly. Would definetly recommend to anyone!!Shawn W.
Customer did not leave a comment.GARLAND Y.
The 6X12 Utility Trailer was perfect for our move. We didn't have much stuff because most of it was picked up already. Everything worked on the trailer and didn't have any issues. Always go with the dual axle trailer!!!Keenan G.
Customer did not leave a comment.Ashley S.
mark was very helpful. reduce paper work. required 4 signatures.Ronnie N.
More UHAUL supplies available for purchase on site. I wanted to buy mattress covers but they didn't have any there.Andrew B.
Customer did not leave a comment.Gerald R.
Customer did not leave a comment.concetta H.
Everyone was so nice & accommodating. Being mew to Fort Mitchell it was nice to feel welcome. They were very helpful & we will be going back to Fort Mitchell Trading Post & Hardware for a lot of our needs, not just a truck!Christina B.
Customer did not leave a comment.jaqueline M.
Great customer service was rendered. Very clean place as well will utilize againclay B.
The computer was extremely slow and cause me to pay for my rental using my phone! Even after I paid for my equipment and had a receipt the representative would not rent me the trailer due to the computer was stating I owed money! It took me over 2 hours to rent my equipment... I even had to leave and come back due to be totally frustrated and behind with my moving arrangements!Dwight N.
We were happy with our rental through the trading post - quick and efficient.Joseph C.
I was treated very well at the place where I pick it up.the truck was clean gased up and ready to go.The price was right and the people was great.Great job.robin G.
Customer did not leave a comment.Allen P.
Customer did not leave a comment.AL C.
Customer did not leave a comment.Margaret F.
Customer did not leave a comment.James O.
Needed maintenance check light came on when using truck.Melvin M.
Customer did not leave a comment.Willie M.
It is a great hardware store.Robert M.
SUPER friendly staff. I have rented from them before and will gladly do so in the future.Jonathan B.
The only concern is I paid for moving help. 2 hours, 1 person. The individual only worked for 1 hour, unbeknownst to me as it was hectic and I thought I one reserved 1 hour. I later looked at my receipt and saw I paid for 2 hours but only received 1 hours work.Taryn L.
I stop in at that hardware store all the timeJim M.
Customer did not leave a comment.MATTHEW H.
Great service and equipment.Matt H.
Customer did not leave a comment.WILSON T.
Customer did not leave a comment.Eric A.
Customer did not leave a comment.Ryan H.
Inform me that my vehicle will not properly fit on the toe dolly and wipe down the inside of the cab a little better.christian C.
Customer did not leave a comment.David M.
I had to jump the truck off every time I tried to crank it. The battery must be badYolande D.
Friendly and very helpful, Keep up the good work!walter B.
Customer did not leave a comment.Dominick T.
Customer did not leave a comment.Robin B.