Windshield had a long crack on passenger side.
james f
Customer Reviews for Fort Smith U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff need to be more knowledgeable about the Uhual scheduling and availability and equipment
Henry MMake sure you tell the next person their correct total. Unforseen charges is detrimental in today’s economy, especially during a move.
KILEY SU-Haul needs to inform customers (before they arrive) that your trailers come equipped with 4 prong light plugs. Modern GMC trucks don’t have a 4 prong connection. Of course you were ready to sell me an adapter for $25. The adapter should be free with the rental. Your online compatibility assessment only rates the towing wait. You don’t have any questions regarding light connectivity.
Scott RWell the gas meter in the truck was different than the sheet. It states it was on full when I received it, but it was more so 3/4 full. So I was charged nearly $50 for gas, even though at 3/4 full,there's no way it needed an additional 9 gallons, when only 4 got it from a half tank to the 75% mark. I never had an issue with gas fills in any of my previous uhaul rentals. Only real issue i had.
jesse sGreat customer service! I would definitely recommend them for anyone needing to move.
Zackary MThe size of vehicle I needed was unavailable and I had to pay for the next size up. The transmission slipped a little from time to time. The employee was exceptional! Very polite and knowledgeable.
Dennis BCustomer service was great even through issues with U-Haul server! Thanks again
Amanda MI really enjoyed renting from this facility the only thing I see that needs to be done is they need more trucks there !
ARLEN FThe 6x12 trailers could really use a jack system to get them on the hitch easier. Picking them up off the ground to set them requires a good amount of strength, and in the case of a blowout on the loading car, would need to jack it up to get it off the hitch while loaded.
Andrew CHad what I needed
Terry SThe service was great. My only issue is the receipt I got after returning the van showed up as someone else’s name. My name is Josue Guillen and the receipt I got shows up as Belloh.
ALEX B