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Deborah C
Customer Reviews for Fosters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let the customer know up front about the policy and how it works. I was not asked where my drop off location is and had to drive over 3 hrs to return my rental. Poor customer service.
Trevia BGreat friendly employee. Check in was very simple.
ROBERT FEverything was simple and easy!! Great customer service..
Kina L.
STANLEY GI thought I would be able to pick up the truck dealing with a person here, but this location was a laundry mat with a nice U-Haul office inside that no person ever arrived at. I made at least four phone calls to the location during this transaction and left messages. I received a call back for the first call (which was days before my scheduled pickup), but the rest were completely ignored. I had to call for help in order to be told that I had to use online check-in and pickup. I had actually tried this already after waiting 20+ minutes and it indicated that I could not change my pickup to the 24-7. That help was excellent and walked me through the process even though it did not function as it should have. I had added 10 furniture pads to my order but they were not in the truck cab or cargo area. I thought I was told the charge for that would be removed but it was not at that point. If pickup has to be 24-7 style your customer should be told this specifically. If supplies like furniture pads are not available the customer should be advised. Locations should always respond to phone calls from their customers. As I was finally getting into the truck another customer approached me who was going through the exact same thing with their pickup and he advised that he also could not get a return call from the location. I told him the number he should call. I will not use this location again or recommend it to anyone.
John LFriendly and helpful!
Bonnie LShe was very sweet and printed off the rental agreement so that I would have actual paperwork.
Dana LExcellent company. Work more on the app.
Christopher SLady at drop off location super nice and accommodating.
Bacardo JShe was so nice, very polite, and very helpful in the process. She made me feel at ease about my first time getting a u-haul. And I would recommend this place to anyone.<3
Clare DI wish I knew the nice lady's name who runs this U-Haul location. She is an absolute angel. I kept having to change my reservation date and she was so kind and patient with me. She is a total pro and went my wife and I finally got our act together she fixed us up with the best trailer I've ever hauled. Truly a pleasure to do business with! Thank you, Fosters in Brookhaven! AAAA++++!!!
John LThe pick up process is confusing and time consuming. The drop off process was Easter. Just could have been better. The seats were very uncomfortable.
Cassie BThe owner of the U-HAUL rental site was not friendly and not informative about the specifics of the products contract. We had to make a call to the rental site after we noticed 2 charges for the 1 day rental. The renter only could state that is the way the billing is done with not a clear explanation as to why ! We had to call the U-HAUL company and the agent explained the process to us and gave us a credit for the insurance the renter stated we had to take even though we told her we had very high and complete coverage with our private insurance ,as well as; AAA. This site also does not give senior or AAA discounts. My advice is to check with the U-HAUL company directly before you go to a site to rent a truck for it may save you money!!!!!!
Susan SHave someone available to help with questions
Terry BYou guys are great keep up the good work and I just returned the car trailer thanks so much
Levoise RHave what the customer needs.
Roimon MHave jacks on trailers would be better
Greg BGreat customer service
Tywana WRates
Keshundra DThe trailer I rented was not in good condition and it caused me to have a wreck. And had to unload the entire trailer on side of hyway in the rain for tow truck to retrieve myly d Damaged vehicle from the side of the road.
Betty SIt’s closed
David L24/7 process is absolutely horrible. I had to wait on hold for 2 hours.
Steve EIt’s an abandoned gas station with only a drop box.
Mark HIf you're going to have it at a U-Haul place then make it like a U-Haul store this building is not inoperable looks very deserted.
Victoria BHelp find a suitable solution when the size truck isn't available. Offer options! Driving to far away towns to get a rental is a deterrent from even trying to use u-haul.
Connie KThis store was great,but the other uhaul service was awful. Drove four hours for a 26 foot truck that was reserved a week ago,but when called to pick up, they told me they gave my truck to someone else. Was not nice about it or the 1800 number was not nice at all. Didn’t care if I didn’t get a truck or not. Went with another company for a truck and was treated wonderful.
Phillip DAll good
Bruce BThe 24/7 pickup process needs a lot of improvement. We had to wait over an hour to get the rental.
Stephen FI tried to arrange a pickup at a convenient location but was told the closest truck was at this location...65 miles out of my way in Monticello, MS. When I arrived to pick up the truck I had reserved, there was NO truck. They only had one dolly which was NOT what I had reserved. I then was sent another location 20 more miles out of my way in Brookhaven, MS where I had to spend almost 2 hours on the phone trying to get the only truck present. The 24/7 location at Brookhaven had poor internet connectivity, and the U-Haul representative on the phone kept trying to email to phones even though there was poor internet connection. Overall the rental process was miserable and not what I had originally agreed with but I was stranded as I had relied on the truck reservation and flown to help a family member move. I highly recommend renting from someone that is not U-Haul.
Tabitha FKeep up the good work as the foster did THANKS
Sylvester YAbsolutely nothing 😊
ROSE CNot be so darn strict on the photos required for the check-in process! My phone kept saying it didn't have enough memory to save the pictures, so I had to complete the process on my wife's phone. We'd be out of luck if her phone didn't have 128gb of memory!
John GThe man "assisting" with the rental was rude and unprofessional. He was absolutely ZERO help with the rental insisting we do it through the app when there was barely and signal in the store. Said he could not do it from his end. He told several customers in front of me telling me he did not have time to help me I had to do it through the app. He then told me I would not be charged until I returned the vehicle. When I tried to show him the money had already been debited from my account he argued with me telling me I was wrong and rude. After almost 2 hours I finally was able to get enough signal to do what I needed to do through the app. This was a HORRIBLE experience. I have never met a sales associate with a worse attitude. If this uhaul had not been absolutely necessary I would have walked away.
CHARLES HWhen dropping off trailer when store is closed there’s got to be a better way I waited 40 minutes on the phone before I could get instructions on what to do
Michael GNew Owners were very nice. Great experience!
Melinda CService your uhaul asap Please keep your uhaul clean inside The ride was horrible Never answers phone
Marsha J