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MICHEAL N
Customer Reviews for Fox Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle and location weren't the problem, the app was the problem. First, stop harassing for up selling just about every single service, it's inappropriate and annoying. Second, the app is terrible, pick up and drop off, HORRIBLE. It's a pain in the ass to get the app to go through and let me get driving and even worse at drop off. When I clicked drop off, it went to a customer service rep that never came through. The only way I could get into drop off, was by going through the app to the rental info, pull up the in app browser, then click drop off where I had to answer a series of useless prompts to confirm It was dropped off. Worst yet, does uhaul not understand I can't provide the fuel Guage reading without having the key in the ignition? This happened after I put the key away in the back of the truck just as instructed and found out only after the fact I needed to take vehicles of the Guage, the inside of the vehicle and so on. Terrible, done using uhaul for good.
Jacob Dvery friendly service but hard to find. MapQuest had the office on the wrong side of the street and U-Haul sign was too small.
Joel NVery strong chemical odor in store. Probably nail salon next door.
ANNE NVery fast and friendly service.
ROSS MI will use this location in the future and recommend to friends. Excellent service.
MARY SAmazing and helpful staff who went out of their way to help.
HANNA KWonderful staff, great truck
QUINN VGreat customer service
TANYA SBrand new truck, no complaints here.
Jason NTiffany at Fox Ship was extremely helpful. I called looking for directions, and even though she was on her way to work, she picked up the call and gave me the directions told me where to park. Then she saw me in the back, of the store and answered questions about the app check out procedures. Because my pickup BP location did nothing. People still make a huge difference in how we come away from an experience! Bravo to Tiffany and whoever hired her! I very appreciated her help!
Alan A