I never received items that I paid for rental. Dolly and moving blankets were charged to me but NOT supplied. I used this service on a Sunday so the location was not open.
Aimee G
Customer Reviews for Franklin Auto Masters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Representative at the Franklin pickup was very courteous and the truck and equipment were ready to go on time, and clean :)
MATHEW DCharge me extra miney
DIVIJ GEasy transaction. Traffic can be heavy leaving location and parking lot is tight to maneuver in.
NICHOLAS GVehicle had alignment issues as well as balancing i believe as the steering would shake a lot over 80km/h. Very uncomfortable experience
AHMAD AEvery time I have rented from Franklin Auto I have been very happy. The van is new, clean and I do not worry about break downs. The best thing is he has an early pick up and it helps me get on my way. Will continue to rent from here.
SANDRA SFloor of the van was very dirty.
LYNNE VVery fast and friendly service, highly recommend.
JASWANT AVery rude didn't want to help with the refund very impolite never again
KEVIN RWhen I received my truck document, the gas gauge showed a quarter tank, but in reality, it was empty. I need to go back and inform the person in charge. If I had chosen mobile pickup, it would have been more expensive for me.
KANNAN PBusiness location is good, and parking lot is well arranged, plenty of space. Premises are well maintained. After hours return, so did not go inside the building or interact with personnel. Key drop is not the normal orange box - Mail slot in the garage door, probably so the keys don't freeze! - Took me some time to find it. Driveway was not plowed, so left truck in parking lot next door - shouldn't be a problem
DAVID GGas meter is difficult to figure out how much gas need refill, be safe, we fill more gas. It will be great if U-Haul could advise average fuel consumption per mile. Overall experience is great. custom service calls were so clear and informative. front desk staff are very friendly, felt warm especially in Canada winter. Thank you so much U-Haul!
Henry DSmooth transaction as expected. Remote sign in and pickup was a bit more time consuming than expected but easy to figure out. Will use this service again on my next uHaul needs.
Paul HKeep up the good work!!!
CHARLES FHe made a fake bill saying fuel level was not the same i got. However i put fuel twice while returning n made sure its a correct level. He did that on purpose to steal money from me , but i will be taking suitable action . He charged me $57 extra n when i called he hang up and when i visite his location he used abusive language
GOURAV SGreat service!
William PThat guy was extremely rude, I return the truck with same fuel level but he charged me extra for the fuel
SHIVANSHU SIt was a good experience
SULAIMAN BCDW charges without consent. Was never asked for such pricing. Feels ripped off by this location. Never giving them business ever.
URVISH GThe location worked out very well and the owner/operator was very friendly and professional. To do better, would be your booking system. Tried booking a 10' truck was told I would need a quote and someone would call but never heard anything and was moved/confirmed into a van. Just kind of strange and confusing. Ultimately the van worked out well.
Thomas FThe door lock was falling off. Made it difficult lock and unlock the doors. Very convenient.
DALE HThank you for the amazing service
ALEX HThe back of the truck was filthy when I picked it up I had to clean it out before I picked up my furniture. I also requested a dolly with my order that wasn’t provided, that I was still charged for! Made it difficult to complete my furniture pick up without it. Will not rent from this location again.
Derek MI dropped off the truck at night when the place was closed. No comment.
J.C DTruck is in need of major repairs
DAVID SOnly needed the vehicle for a quick large item pick up. The vehicle smelled of urine, not just a small scent it was over powering. The fuel guage and KM were not at the indicated level. XXX126 was the stated km but when we got in the vehicle it was XXX129. Not a big deal which is why I drove off. It takes a second or two for the fuel guage to come up so assumed it would come up further than 5/8 but did not not, stayed closer to half. So called back and was told to bring it in and was back within a few minutes. The attendant looked at it and was looking from the door so of course the analog dial looked to be 5/8. Did not adjust the KM. Whatever drove off and will never use again. It is not a large amount of cash but it is the principal. The urine smell alone though was off putting, as if someone used it for dog transfers.
COLLIN TMy rateing tells you about the comments Eric was very good. Gurmej.
GURMEJ SBE CAREFUL, they add $16 safemove onto your contract even AFTER you say no when they offer it
JACOB DThey are charging extra even if you give the tank at sama level
VISHAL PSimple and inexpensive
BIN SI was charged a cleaning fee of $25 as the previous person who rented the UHaul had left some garbage in there. Essentially because I received a U-Haul with another person's garbage which was not cleaned out in between their use and mine I had to pay the price. Absolutely ridiculous. Will NOT be renting a UHaul ever again from this location.
KEVIN HPlace was closed as it was Sunday so I can not comment on the people. Saying that I messed up the drop off on the App. However I saw on Monday morning early my return had been processed without me having to go back there.
William MThe existing operations appear to be well-managed, indicating the owner's adeptness in overseeing the business. The booking process is efficient and uncomplicated, showcasing proficiency in equipment management.
Christian MThe rental smelt like cigarette smoke inside the cab & in the box also. Heavy smoke smell and cigarette burns were on the center console & really should NOT have been rented out with this level of toxicity. As someone on the lung transplant waitlist, this should not be a standard of rental that is allowed to have someone smoke in the vehicle or trailer area, period.
Ashra BIdeally have a pick up closer to their place/chosen location (not the faulit of the location), Having to drive ~half an hour each way to pick it up then back home was the only issue.
Daniel GEric was incredibly helpful! I booked online and when i went to pick it up his information did not match my print out. Some how the times i booked showed correct on my statement but his showed 6 hours later. He was able to get everything changed and set up to meet my needs. I’m very thankful for his help in making my move go so smoothly. Thank you Eric
Shirly mThe best Eric the MANAGER was great !!....Thanks
JIM UJust want to bring this to your attention. We returned the U haul in the same condition we were given. We have rented u haul from this location so many times, most of the times we didn’t get the u haul super cleaned. Yesterday owner of the location swept all the dirt and gathered it at one place to show that how dirty it was when returned however we were provided the U haul in same conditions many times. Before he charged us for the fuel when it wasn’t applicable, now he charged us for the cleaning fees. Well if you expect the vehicle to be that cleaned we also expect the vehicle in clean condition. We gave this location so much business.. never returning back now.
ARSHPREET DI appreciate that U-Haul used texts (mobile phone) to communicate with me back and forth. I am Deaf and this kind of interaction works great.
Joanne CI had booked U-Haul at Kitchener and it got cancelled and relocated to Cambridge location. The Kitchener location was beside my home and the Cambridge one had 55km round trip from the Kitchener location. I had called and requested U-Haul to eliminate extra charges for the round trip to the shop where I booked the U-Haul initially (kitchener) and where it was relocated (Cambridge). U-Haul had given me rebate of $50 because of this, however, it was not enough considering the per km charges only will increase my bill to $59.99. Not only my request was denied, but the scheduling manager was extremely rude to me like I was some kind of bad person. I can understand the policy can be different for companies and sometimes they can’t give more rebate. However, I hadn’t done anything to get such a bad response and that guy not only ruined my day but my entire moving experience. I only request U-Haul to provide some communication class to that guy and also basic math class as well (he was arguing wrongly and was unable to understand basic math). I hope that next customers get proper service. Thanks.
Bhaumik PMoving blankets in the truck.
Micheal BYour service is very nice and the process was easy.
Kannan PThe fuel level was returned to the same point but I was charged an extra $10.90.
CHIGOZILAM UThe service was very unfriendly, very mean almost and a very poor attitude when handling the u-haul transaction. There was a discrepancy over mileage traveled that the office was saying they could not do anything about and just said "the system this, the system that" without trying to resolve and look into the issue, they kept pushing it off and moving past the situation. There was mileage there that I did not travel that I had to pay for, and the whole time it was denied there was a pissible mistake and it wasnt attempted to be resolved.
PETER C- How about trucks are released to customers with a full tank of gas, instead of 1/4 tank. - booked with uhaul well in advance specifically asked for 15' truck, uhaul did notify me of this and only had 20' available. - the drop off of truck in another city was poor service at a variety store. Staff made me go and take pictures of odometer and gas level and the whole process took much longer then needed, they should stick to selling potato chips. - after reading poor reviews from the initial pick up location, i needed to contact uhaul to request a location that has an early pick up available - if i was moving from one home to another and had a strict closing time i would not use uhaul, id pay a little more and use another company like Enterprise
albert fThe only issue is we were not provided a key to lock the back door of the truck. Other than that, no issues whatsoever.
Laura HA deposit was made for the rental but getting my money back for the overage was like pulling teeth. I spoke to about 6 different people who all told me different things. Promises were made but not kept. Two weeks later and I'm still fighting for my refund. Most frustrating experience ever!!
victoria pI booked 10" truck but was told on the spot that it wasn't available. So, I had to opt in for a 15" truck, which costed me more but I had no option.
dharvinder s