Customer Reviews for Franklin Market
(U-Haul Neighborhood Dealer)

44 reviews

3001 Franklin Rd SW   Roanoke, VA 24014

(540) 265-2462

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 265-2462

3001 Franklin Rd SW
Roanoke, VA 24014

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This is a gas station, not a U-Haul location. The attendant was nice enough, but not really very helpful because he was very busy with other customers and his core business. It was completely understandable and reasonable, but not the best environment. He could give no instructions on the use of the truck, and since I didn't get a printed contract, I was at a loss to access the document from my phone when I needed to see the fuel info. I don't know what I would have done had I been asked to produce the contract for a LEO

BRADLEY S. 
Rating:
5.0

Sai was extremely helpful with my rental trailer. He helped me get everything hooked up and did a careful inspection before letting me leave. Highly recommend renting from Franklin Market!

Gwendolyn S. 
Rating:
5.0

Quick turn-in w/receiving employee who was efficient and professional.

Kathy P. 
Rating:
4.0

Customer did not leave a comment.

Donna B. 
Rating:
4.0

Sai was very helpful with this rental. Process was very efficient.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Sai was great!

Phoung L. 
Rating:
5.0

Sai was very accommodating and helpful.

Robert A. 
Rating:
5.0

Great customer service I will use this location again for my uhaul needs

David F. 
Rating:
4.0

Customer did not leave a comment.

Deron S. 
Rating:
3.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Palmer P. 
Rating:
5.0

Sai was very courteous and helpful. He helped direct me into a parking space and unhook the trailer in the rain. He checked me out very quickly and was enjoyable to deal with. Thank you.

James W. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Sia was awesome, went above and beyond for me to get the rental truck.

Zach T. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
1.0

Unlit and dark. You would not know it was auhaul place if it weren't for the other small trailers strung unorganized over the property. Honestly looks like an abandoned gas station. No gas pumps only uhaul things and it dont represent the company culture well, at all. You should investigate your locations like an audit. This location is sketch at best.

Samuel P. 
Rating:
5.0

Nothing, excellent service with a friendly knowledgeable tech. I will definitely be renting from this location again.

Leonard N. 
Rating:
5.0

Not a thing! Sai was very helpful and professional. He is a very nice man and hard worker!

MATTHEWTODD T. 
Rating:
5.0

Tai was very kind and helpful! He took extra time to make sure we were at the correct location, I was given multiple drop off locations.

DONNAROSEANN SMT M. 
Rating:
5.0

Super convenient for anyone needing to rent or return a U-Haul vehicle in the South Roanoke area. The dealer is super helpful in checking you in and out and getting you on your way! Thank you so much!

PAULMICHAEL K. 
Rating:
5.0

Great customer service going above and beyond what I would expect from any dealer. Super convenient location, especially for South Roanoke customers. Will definitely use this location again. Thank you so much!

Paul K. 
Rating:
5.0

This is the BEST location in the area. Owner is very polite, courteous ,I have several movement restrictions and they were kind enough to handle to refueling for me. Always a pleasure to come back

JEFFREYM S. 
Rating:
4.0

Sai was very knowledgable and helpful!

Teddy P. 
Rating:
4.0

Customer did not leave a comment.

ERIKOREST H. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
2.0

I circled the block 3 times before I realized that the gas station was the uhaul drop off. There was no other uhaul equipment at this location. Once I triple checked online, I saw a small uhaul sign (3ftx3ft) and a uhaul key drop off box that clued me in that this was an actual drop off location.

VINCAS S. 
Rating:
3.0

Customer did not leave a comment.

ARLENE P. 
Rating:
4.0

Location is a gas station and has limited moving supplies and equipment. However the representative named Sai was very accommodating and ensured that anything I needed was taken care of efficiently. Been to other larger operations that were not run as well. Sai made sure that I was his priority and I appreciated that.

JOHNPAUL W. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Sai was amazing! He helped us park the truck, assisted us in getting our car off the auto transport, then detached it. He was very patient and went above and beyond.

Vincente A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYDAWN H. 
Rating:
3.0

The man working at the convenience store was not aware I was bring the trailer to that location, I had put the drop off location that was closest to my home but the return text sent me 10 miles away. The location did have easy access.

Lee S. 
Rating:
1.0

They tried to charge me for gas which the truck had more than what I started with. Then tried to charge me a wrong drop off fee when I TOLD the guy where I was dropping it off at. Also tried to charge me for an extra day when I paid for 3. I have used uhaul for many things. Will not use them again.

marcy T. 
Rating:
5.0

Super nice people to deal with. Si was fantastic!!!

STEPHENBRAD B. 
Rating:
1.0

I tried calling this location to check on hours for drop off. When they finally answered we were in route. We dropped off the trailer an hour past due time and nobody else had reserved the trailer that day. They still billed us for an extra day of use. Poor customer service. Do not recommend

DAVID J. 
Rating:
5.0

Drop off was fast and the personnel was very friendly and polite. overall was happy with my rental experience .

Dennis H. 
Rating:
5.0

Very easy to pick up truck using mobile app. Attendant was friendly and helpful

Reynaldo B. 
Rating:
5.0

Great convenient location and the man helping us was wonderful - friendly and very efficient.

MICHAELGENE H. 
Rating:
4.0

The gas tank was about 2 gallons less than half a tank so I had to fill up 2 more gallons than I should have. I feel like uHaul owes me $7.52.

David W. 
Rating:
5.0

Sai was very friendly, helpful and explained the whole process to us. I would use Uhaul and this location again!

MICHAELBENJAMIN B. 
Rating:
3.0

While this location was perfectly fine and got the job done, Uhaul itself moved my pickup location twice. Uhaul did not notify me. I only found out after I arrived at the bad location, which had no trucks available, only then was I told the correct place to go. That was a wasted hour of driving

Eric Y. 
Rating:
5.0

N/A

ROYCHRISTOPHER M. 
No reviews have been submitted for this location.

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