Customer Reviews for Franklin Place Storage

I don't really know what you could do to improve the customer service at this location. My guess would be to continue to support the people who run this location. With all the chaos that was my move, uhaul was the one thing thing I didn't have to worry about. Thank you!

Excellent service! Joel is awesome and more than accommodating! All my phone calls were either answered or returned very quickly. Paperwork was minimal. Truck was in excellent shape inside and out ... like new! I would definitely recommend this dealership to anyone and will personally use them again.

No comments.

Same issue returning truck. Camera would not work in the uhaul app. Left truck at dropoff location as no one was there yet for another 1/2 hr.

none

Easy process

Joel was extremely helpful and knowledgeable! Filled all of our needs!

Joe was super nice and met me prior to opening time to get me set up with a trailer that I needed fur the day 5 stars

Absolutely nothing, Joel is wonderful. He is always pleasant, helpful and easy to deal with. You should have someone like him at every location!

ken was just awesome

Nothing, extremely helpful - above and beyond.

Joel does a great job always a pleasure to deal with.

The back of the van was dirty, had dirt, mulch and shredded paper in the back. I had to clean out the van before I could any on my belongings in it.

Nothing its oerfect

Good service, used it twice.

Nothing, service is great there

We called at 3:20 to get exact location of facility. Our GPS said we were 2.3 miles. He said he was open until 4:00. We arrived at 3:40 only to find the lights out and doors locked. What a contrast to the service we received at pickup.

One truck that I rented had almost 160,000 miles and vibrated so bad it could not be operated over 55mph This older unit needs replacement

Make sure everyone is as sweet as ken and joel. They are polite and caring.

Ken made whole event effortless. Give him a 10👌

No personnel on site. Had to unhook trailer by myself.

Great equipment. Excellent customer service. Thanks Joel!!!

Human side of experience was fine. Truck was lacking. Probable flat spotted left front tire. Shook like Jello for 1800 miles. Very tiring. Large air leak of some sort in cab. Possibly in AC duct work. Extremely loud. Check engine light came on intermittently for hours in NM. Fluid levels an gauges were OK. Problem seemed to go away last 300 miles. Inside of cab needed cleaned. Back in 2018 drove Uhaul 26' from AZ to TN and it was MUCH better experience. Current truck needs some attention.

Everything went wonderfully from pick-up to drop-off after hours. Thanks!

Joel helped me connect the trailer. He was exceptionally helpful and very mindful of COVID concerns. It was a pleasure to rent from him. An excellent rep for U-Haul!!

No sign on the exterior door of the business but plenty of signage by the road. Had to stop back and leave an unwanted hand truck but no one was there and had to leave it outside.

This has nothing to do with the locations at all, however your software is not good. Also, the pricing is crazy. This is the third time I rented from U-Haul, same location one way, same size trailer and costs went up over 30%.

Price estimate at reservation time was the lowest. Price at pickup was a bit higher and final price charged was the highest but the actual trip was exactly the same as planned both in time and estimated distance. Would have liked more accuracy.

Excellent service, Joel great to work with

The Gentleman operating this location was very helpful and kind. I will go back and recommend to others. Thanks so much!!

Joel is very helpful.

The agent was very polite and helpful. He helped me put my hitch on and showed me how to connect and disconnect the trailer.

Joel was the gentleman who took care of us and he was very helpful and extremely friendly. We couldn't of had a better experience.

Best service always

Remind customers that if final fillip of gas must be 1/2 fillup or there may be a $20 fee charged.

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I am unable to open any of the computerized receipts that were emailed to me. Also the stated amount was $369. for the truck and $10./dozen pads which I had 4 dozen, so $40. YET, my bill charged to my credit card was $469.10 this does not make sense to me. CAN YOU PLEASE CLARIFY?

My experience was perfect. I don't know of anything that would have improved the service I received.

Joel is super nice and helpful. He made sure we had all the equipment we needed and that it was in perfect condition. Highly recommend him and U-Haul.

The truck was very clean and nice, but there was something very wrong with the gas tank intake unit which made filling it a long and difficult chore. That was our only problem, but it was huge!

Joel was very responsive to our needs and made the rental very easy.

I had been experiencing a terrible moving company experience until I came in contact with Joel of this Uhaul location, the service was top notch and my moving experience was greatly improved! He provided the equipment I needed to move my household goods, and referred me to the best movers to assist me in my move! Very, very grateful I came across this Uhaul place, it truly saved my sanity!

Always great renting from this location. Joel Bryant top.nitch in making sure your rental is ready to go. Thanks so much.

Staff was extremely helpful and friendly.

Nothing

Great service and location!

Very convenient and helpful.Thank you@

The entire process of picking up and returning the truck was easy and efficient. It was great to have what I needed when I needed it! Very pleased.

The service was great the truck and trailer was great the cab of the truck was dirty the windshield was dirty

Very accomodating.

Starting mileage was different from actual...got charged for extra 30 miles.

Needs security cameras. I had my trailer broken into and they took about $2000 worth of items

Joel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.

Great customer service. Very secure facility.

Nice facility.