Customer Reviews for Franklin Place Storage
(U-Haul Neighborhood Dealer)

572 reviews

5429 Peavine Rd   Crossville, TN 38571

(931) 210-6046

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(931) 210-6046

5429 Peavine Rd
Crossville, TN 38571

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Can provide nothing constructive. Thanks,

DANIEL M. 
Rating:
5.0

Joel was great. Thank you for your help.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

horl worked with me, very courteous and prompt. saved my forgotten items for me. very happy with people and service.

Caralyn C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Joel was a pleasure to do business with.

doug D. 
Rating:
5.0

Customer did not leave a comment.

HAROLD M. 
Rating:
5.0

I had a positive experience.

Michael R. 
Rating:
5.0

Great team

Suzanne H. 
Rating:
5.0

Great service. Very nice dealer.

James M. 
Rating:
5.0

I had a great experience with you. The employees i dealt with were trific

James S. 
Rating:
5.0

Just don't trust dropping off at a closed facility. Would rather be able to speak with someone. New truck had a leaky roof and soaked some boxes

Earl R. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

I don't really know what you could do to improve the customer service at this location. My guess would be to continue to support the people who run this location. With all the chaos that was my move, uhaul was the one thing thing I didn't have to worry about. Thank you!

Robert F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Excellent service! Joel is awesome and more than accommodating! All my phone calls were either answered or returned very quickly. Paperwork was minimal. Truck was in excellent shape inside and out ... like new! I would definitely recommend this dealership to anyone and will personally use them again.

Susan B. 
Rating:
4.0

No comments.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Same issue returning truck. Camera would not work in the uhaul app. Left truck at dropoff location as no one was there yet for another 1/2 hr.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

none

Robert C. 
Rating:
3.0

Customer did not leave a comment.

BETTY V. 
Rating:
5.0

Customer did not leave a comment.

Holly G. 
Rating:
5.0

Easy process

John M. 
Rating:
5.0

Customer did not leave a comment.

DON W. 
Rating:
5.0

Joel was extremely helpful and knowledgeable! Filled all of our needs!

HOLLY S. 
Rating:
5.0

Joe was super nice and met me prior to opening time to get me set up with a trailer that I needed fur the day 5 stars

Kevin W. 
Rating:
5.0

Absolutely nothing, Joel is wonderful. He is always pleasant, helpful and easy to deal with. You should have someone like him at every location!

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

ken was just awesome

Paul H. 
Rating:
5.0

Nothing, extremely helpful - above and beyond.

PATRICK G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Joel does a great job always a pleasure to deal with.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
4.0

The back of the van was dirty, had dirt, mulch and shredded paper in the back. I had to clean out the van before I could any on my belongings in it.

Thomas E K. 
Rating:
5.0

Nothing its oerfect

DEBBIE D. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
4.0

Good service, used it twice.

Judith W. 
Rating:
5.0

Nothing, service is great there

don M. 
Rating:
1.0

We called at 3:20 to get exact location of facility. Our GPS said we were 2.3 miles. He said he was open until 4:00. We arrived at 3:40 only to find the lights out and doors locked. What a contrast to the service we received at pickup.

William H. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

One truck that I rented had almost 160,000 miles and vibrated so bad it could not be operated over 55mph This older unit needs replacement

dennis R. 
Rating:
5.0

Customer did not leave a comment.

dennis R. 
Rating:
5.0

Make sure everyone is as sweet as ken and joel. They are polite and caring.

Debrah W. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Ken made whole event effortless. Give him a 10👌

lois M. 
Rating:
5.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
1.0

No personnel on site. Had to unhook trailer by myself.

Dennis K. 
Rating:
5.0

Great equipment. Excellent customer service. Thanks Joel!!!

BERNIE G. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
3.0

Human side of experience was fine. Truck was lacking. Probable flat spotted left front tire. Shook like Jello for 1800 miles. Very tiring. Large air leak of some sort in cab. Possibly in AC duct work. Extremely loud. Check engine light came on intermittently for hours in NM. Fluid levels an gauges were OK. Problem seemed to go away last 300 miles. Inside of cab needed cleaned. Back in 2018 drove Uhaul 26' from AZ to TN and it was MUCH better experience. Current truck needs some attention.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
5.0

Everything went wonderfully from pick-up to drop-off after hours. Thanks!

Timothy T. 
Rating:
5.0

Joel helped me connect the trailer. He was exceptionally helpful and very mindful of COVID concerns. It was a pleasure to rent from him. An excellent rep for U-Haul!!

Jeffrey D. 
Rating:
5.0

No sign on the exterior door of the business but plenty of signage by the road. Had to stop back and leave an unwanted hand truck but no one was there and had to leave it outside.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

This has nothing to do with the locations at all, however your software is not good. Also, the pricing is crazy. This is the third time I rented from U-Haul, same location one way, same size trailer and costs went up over 30%.

DON W. 
Rating:
4.0

Price estimate at reservation time was the lowest. Price at pickup was a bit higher and final price charged was the highest but the actual trip was exactly the same as planned both in time and estimated distance. Would have liked more accuracy.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Excellent service, Joel great to work with

ANDREW B. 
Rating:
5.0

The Gentleman operating this location was very helpful and kind. I will go back and recommend to others. Thanks so much!!

SCOTT S. 
Rating:
5.0

Joel is very helpful.

Darrin S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

The agent was very polite and helpful. He helped me put my hitch on and showed me how to connect and disconnect the trailer.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Joel was the gentleman who took care of us and he was very helpful and extremely friendly. We couldn't of had a better experience.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Best service always

DEBBIE D. 
Rating:
5.0

Remind customers that if final fillip of gas must be 1/2 fillup or there may be a $20 fee charged.

mATILDA W. 
Rating:
4.0

?

GERARD H. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

I am unable to open any of the computerized receipts that were emailed to me. Also the stated amount was $369. for the truck and $10./dozen pads which I had 4 dozen, so $40. YET, my bill charged to my credit card was $469.10 this does not make sense to me. CAN YOU PLEASE CLARIFY?

Ginger B. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

My experience was perfect. I don't know of anything that would have improved the service I received.

Isabal P. 
Rating:
3.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Joel is super nice and helpful. He made sure we had all the equipment we needed and that it was in perfect condition. Highly recommend him and U-Haul.

Morris M. 
Rating:
4.0

The truck was very clean and nice, but there was something very wrong with the gas tank intake unit which made filling it a long and difficult chore. That was our only problem, but it was huge!

John H. 
Rating:
5.0

Customer did not leave a comment.

Neal D. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE D. 
Rating:
4.0

Joel was very responsive to our needs and made the rental very easy.

arthur K. 
Rating:
5.0

Customer did not leave a comment.

DAVE C. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

I had been experiencing a terrible moving company experience until I came in contact with Joel of this Uhaul location, the service was top notch and my moving experience was greatly improved! He provided the equipment I needed to move my household goods, and referred me to the best movers to assist me in my move! Very, very grateful I came across this Uhaul place, it truly saved my sanity!

mike F. 
Rating:
3.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Needs security cameras. I had my trailer broken into and they took about $2000 worth of items

Tony K.  |  Overall Experience 
Rating:
5.0

Joel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.

joseph g.  |  Overall Experience 
Rating:
5.0

Great customer service. Very secure facility.

BERNIE G.  |  Overall Experience 
Rating:
4.0

Nice facility.

TIM H.  |  Overall Experience 
No reviews have been submitted for this location.

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