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Jamie E
Customer Reviews for Franklin Place Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was great
RODNEY RFantastic service friendly people
Roger MStaff was Amazing, great attitude and friendly
CARL AThey are very fast and efficient and I took care of drop off within a few minutes
RICKY MThis was my first time using a mobile pickup and drop off situation. It was a little nerve-racking as a result, especially finding out the day before that my truck was no longer available. Luckily, the Franklin store on Peavine in Crossville was great at finding me another truck. It was larger than I had requested, but I did not pay extra for it. Driving it was slightly more challenging, but I did just fine. It was very clean, had a ramp and I was even able to get a dolly. All of this made the move more efficient and easier on our arms and backs. I can say that if it had not been for Franklin's customer service and helpfulness, the experience might not have been so great! Thank you for that!
Susan LWhen I arrived to drop off trailer, store didn’t have my reservation in their system and wouldn’t accept unit. I had to call U-Haul, who called store, who then accepted the trailer.
RUSSELL PGreat customer service! Showed me how to hook up everything and then helped me get backed in safely when I returned
David JVery friendly and helpful staff.
JOHN GGood people at the store
JACK CNo one helped me but your survey only gave me a yes no option
BUNNY MGreat folks to deal with !
JEFFREY CHave used them several times and every time I had a very pleasant experience
Bradford HClose down the location on Peavine rd. The lady behind the desk is a total nut case. Upon our arrival to pick up our trailer she was on the phone arguing with a customer. She threatened to have the customer arrested if she did not return her vehicle that she rented to their office. The customer wanted to return it to a closer location. After listening to her argue with that customer on the phone for 20 minutes she finally
ROBERT WVery good customer service
JAMES PCan’t think of anything!
DENNIS Mhire new people inside the store very slow and talkative about irrelevant issues and computer illiterate
David Ldroped after hours
Michael JMake it clearer that the uhaul app needs to be downloaded to your phone when dropping a trailer off during non-buusiness hours.
RAYMOND LVery freinsly staff and very easy return
JAMES PGreat job, thank you for all your help.
LARRY FGet the technology working right.
WILLIAM DUHaul app was having problems loading and I had 2 bars so I would expect it to work better. 20 minutes later we were able to work through the process of pics etc.
Craig SI don't think providing an extremely old tow dolly with a tire that has been worn down to canvas to a customer who is driving more than 800 miles from Tennessee to Florida is good customer service. We had to spend over 3 hours waiting with poor communication from Uhaul Roadside Assistance to get the tire replaced.
Jean LVery customer focused and helpful. I would give them more than 5 stars.
DALE MFriendly.
JOSEPH BEasiest UHaull location ever. Great friendly folks here.
MARK TThe staff at Franklin Place Storage are wonderful and couldn't have been more polite and helpful.
JOHN SVery friendly and welcoming.
JOSEPH BFriendly people
JOSEPH BNone
MONTY TStaff has consistently been friendly, helpful and of service! Keep it up.
SAUL RThis comment is more for U-Haul Corporate. Improve your inventory system. Your records, previously, indicated no availability for the trailer that I wanted at this location. When in fact , this location had several.
DOMINIC JFranklin storage drop off was great and helpful
KEVIN BNice people!
MARK KReturned after hours. Absolutely ridiculous online process!
DONALD CClosed upon return.
HAROLD FI dropped off Sunday left the key in the drop box.
SID TCustomer Service was awful
RONALD DAgain, nothing comes to mind. I was greeted and checked in the instant I drove into the yard, and the trailer was detached and parked in about five minutes. It was quick and easy.
David CEverything was perfect!!
JACKIE JFranklin Place was very friendly. Great service and my U-Haul equipment was newer and reliable on my long trip
KEVIN WThey were closed so the question about personal should have another option.
Christopher PCouldn’t have been any better.
EDMUND MGreat location to Fairfield Glade, fair amount of equipment on site. Thanks.
BRIAN SNo, everything works very well there. They were helpful and very friendly. Equipment was ready and waiting for us. We would recommend this location to anyone.
LARRY SThe couple that manages this location are very helpful, friendly and remember their customers. This goes a long way with me. In a day where automation seems to be the norm it is great to have that human touch. Very valuable to me!
Tim SCustomer service is way beyond expectations; extremely helpful and friendly
Larry LVery helpful staff
Larry LThis location is run by a hard working husband and wife team. They made us feel right at home and made the drop off experience, quick, easy and efficient. We highly recommend and thanks.
john AThey couldn't have been any more helpful and accommodating.
John NExcellent
Walter BGreat job! So nice and friendly and super helpful. Really cared about our experience.
Jill CIts the people that make it GREAT !!
William HThe people there are great, friendly and know their business. Always pleased with how they operate!
Timothy SThis location has been and is always ready to help with my moving needs. They are knowledgeable and ready to assist if what I need. Their location is perfect for me.
Tim SWas told when I requested a Auto Transporter that it would be within 20 Mile Radius of my Zipe Code 33980 Port Charlotte. We had to drive 70 Miles (140 Round Trip) to Seabing, , Fl. It was a real hardship having to waste a 1/2 Day plus $50 Fuel Cost to get Car Transporter.
Michael RGreat locstion snd very friendly
michael fMy wife and I have rented about 6 or 7 trucks and about 7 or 8 trailers in the last 2 months, from Fowlers furniture, Mulch n more, Nanas place and dropped at 4411 chapel hill boulavard u haul, we also have 5 storage units there. All rentals with excellent service and friendly helpful and curtious staff. That's a lot of U-haul business The experience we had at Franklin place Crossville still has me steaming, The lady was so retarded and rude it was unbelievable, She made the experience as difficult as possible and it took an hour and a half to get our rental, then we were given a trailer with a flat tire and she couldn't change the number and had to start all over and couldn't get anything right, and made such a drama. In the end I had to call u haul manager on the phone and get him to sort it out on speaker phone, she then tried to grab my phone and when I wouldn't let her take it she walked off and wouldn't finish the booking and told us we couldn't leave with out her changing the number when the manager on the phone told us we could leave. Seriously I would never go back there or recommend anyone go there she was that retarded and rude, I don't usually bother with reviews but she deserves this one.
NEVIN SGreat place very helpful
Steve DVery Friendly and helpful staff
Edmund MVery friendly staff, very knowledgeable will rent from them again.
John DWe thought the man who helped us (Stuart) was especially nice and helpful.
Eric R | Overall ExperienceNeeds security cameras. I had my trailer broken into and they took about $2000 worth of items
Tony K | Overall ExperienceJoel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.
joseph g | Overall ExperienceGreat customer service. Very secure facility.
BERNIE G | Overall ExperienceNice facility.
TIM H | Overall ExperienceWe arrived and no one was there. The lady had to contact him by phone. He then told us he didn`t have the size we wanted available so we found another storage company.
Privacy R | First ImpressionsReserved unit online. Also called to confirm Sat dropoff would work. Upon arrival learned that owner had forgotten was out of town. Entry code provided via phone didn`t work. Had to make other plans
Privacy R | First Impressions