I have picked up here before and they are always a little difficult. Friends warned me not to rent here but it’s close to the house. Since I last picked up here they have closed the office. They operate a storage facility behind the old office location and had a sign for office in front of one of the storage spaces. No equipment just a couple of old guys sitting in worn out chairs shooting the bull, one the owner. He asks if he can help then calls the wife on his phone and hands it to me. We start through the process over the phone. She is short and rude! She wants an address for final destination so she can pick the closest drop off location. I state I have already chosen the location online and want to keep it that way. She claims very rudely that the software has to pick the drop off location. I protest a little and give her the information. The software chooses the location I wanted so no big deal. She tells me more than once “don’t get testy with me”! What a jerk!!!! Her attitude toward me was terrible and I will never rent from there again!!!! If I had another option other than U-Haul, this would cause me to change!!! Get rid of her before she ruins your reputation.
Sheldon G
Franklin Place Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crossville, TN 38571
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How U-Haul Reviews WorkThe friendly folks at Franklin Storage, Crossville, TN did a meritorious job providing expert service in identifying and locating the requisite trailer for my one-way needs to Georgia. I highly recommend them.
GARY WGreat customer service.
Walter EThey don't carry every U-Haul rental but can usually get close enough to what you want, when you want it. Convenience to my location makes it the best place for me to rent a truck or trailer.
John GRobi and Kathy are the best!!! Plain and simple.
Wayne S