Customer Reviews for Franks Marathon
(U-Haul Neighborhood Dealer)

Rating:

1.0

Presumably Frank, or manager of this service station and UHaul dealer location was immediately rude and unprofessional. I arrived to return truck early (afternoon of the day before due at 7am) with a very clean truck, in which I over-fueled by 1/4 of a tank. As I greeted him first, he immediately displayed impatience and demanded I move the truck because he wanted to unload Dollie’s in the front of the shop. Then spent 3-5min complaining about inaccuracy of the agents who virtually check-in inventory through the app (which I was using per my reservation instructions). He was uncomfortably close when speaking to me, even when I physically created distance and told him his frustration and curt behaviors were not appreciated of should not be aimed at me. He began inspecting the truck and got in the way of me completing my in-app return of the rental. He is in multiple of my submitted photographs, as he was intentionally slamming closed doors and the roll-up at the rear of the truck while I was trying to gather required return photos of the truck. I had an AMAZING move experience. The clerk at the Findlay U-haul (Emma St location) where I purchased packing materials Friday was very courteous and kind. Kirk at the Findlay OH Uhaul Omni Feed pick-up location was very genuine and communicative on the phone. Two days of moving help from Mindful Moving booked through UHaul with this reservation was incredibly helpful and professional in their work. I would recommend them to any needing assistance with a move. This man at the Riverside Franks Marathon (Upper Arlington OH) left a lasting, negative impression at the conclusion of my otherwise AWESOME relocation experience. With over 20 years in the service industry, I understand the value of feedback- good, bad, and UGLY. This man at Franks Marathon location was the ugliest. When I was departing, I, with more professionalism and restraint than he had the courtesy of showing me as a customer, told him I was very disappointed in his lack of professionalism and severe lack of kindness. If this location believes as strongly as he did that U-Haul’s remote staff who return inventory though the mobile app is as dysfunctional and incorrect as he shared, it should NOT be listed as a Uhaul partner for this service and wholly, he should not be a representation of your brand at all. I live less than .4 of a mile from this Marathon location and because of this interaction I will not ever provide them with patronage- and I come from Findlay (the headquarters of Marathon Corp.)! It also gives me pause for what otherwise has been a no brainer to continue business with Uhaul. After I told this man how unprofessional and unkind his behaviors were and that I would not be returning to this location, he did apologize. But it rang sorely hollow. I hope this is taken with sincerity and an understanding that I otherwise had an excellent relocation experience with this booking. Please connect with this rep and make it right so other customers are not mistreated in this way and your brand is not misrepresented again.

Rating:

2.0

First, the positive: very clean and functional van, and the check in process was really easy. Then the negative: when I returned the van, there was a member of the crew at Frank's Marathon who was over-the-top and vocally furious with me. Why? Because I had failed to fold the blankets I had also rented. I didn't realize that this was a requirement--I'll admit I didn't internalize the dozens of lines of fine print in the U-Haul contract--so I readily apologized, and told the guy I really didn't want to make his life more difficult, and offered to fold the blankets at that point. This gent was having none of it: he continued to snap at me about how it was necessary to bring the van back in the condition I got it, etc., etc. So, OK...I am a 61 year old guy, and have dealt with a lot of different people in my life, and I was not hurt or fearful. And part of me thinks, perhaps this guy is the world's best auto mechanic, which must help a lot of people, and perhaps he was just having a bad day. But I wonder if this is how he behaves regularly to customers, some of whom might be vulnerable people, and is it too much to ask for a bit of civility, esp. when a customer offers to correct an error, such as I did? A very strange experience, to say the least.

Rating:

5.0

The drop off was super easy. Very helpful employee.

Rating:

5.0

N/A

Rating:

5.0

Everything worked perfectly

Rating:

3.0

Truck/equipment was fine. Our only issue is the Attendant did not listen or pay attention to the reservation details and mistakes were made with the reservation. It was corrected by U-Haul representatives after a few phone calls to the regional office. The attandant just did his own thing instead of discussing the details that would have been an easy correction to make.

Rating:

5.0

Lower gas prices to local market price

Rating:

5.0

Loved the truck we had, great shape and handled well. The app glitched (again) and made us think the pics didn’t take but the man in the store was really nice and helpful. He helped us complete checkout.

Rating:

3.0

Pickup started great — the first guy was friendly, clear, and easy to work with. But the experience changed fast when another employee walked me to the truck. He asked where the gas tank was, and I glanced at the gas gauge to confirm the side, something I’ve always done. Instead of listening or letting me explain, he immediately started yelling at me for looking at the gauge. He kept repeating that he “didn’t say gas gauge” and wouldn’t hear anything I tried to say. The way he reacted was completely unnecessary, aggressive, and honestly pretty shocking. It turned what should’ve been a simple handoff into a really uncomfortable moment. Thankfully, drop‑off was handled by a different employee who was polite and helpful, and the rest of the process was easy. It’s really convenient that you just pull up to the gas pump to drop off the truck, too. But that one interaction with the second employee really affected the overall experience.

Rating:

5.0

Both the pickup & dropoff locations were first time locations for myself. The staff, eq & communication was above reproach. Highly recommended locations / staff.

Rating:

5.0

Great customer service! Will use them again!

Rating:

3.0

That truck has a leak so when it rained some of my belongings got wet. I had coverage so it's worth it. 🤷‍♀️

Rating:

1.0

Reservation was messed up, store not willing to fix anything or make the situation right whatsoever!

Rating:

2.0

Our U-Haul had a check engine light and had trouble going over 45mph. We notified the staff at the location and they said they couldn’t do anything about it. The U-Haul felt unsafe to drive and we were not offered any solution to the issue.

Rating:

5.0

The 15 ft truck I rented was missing a wheel on the sliding back door. The missing wheel cause the door to get stuck at times. Other than that, this was an amazing experience. The staff was exceptional and the service and price was amazing. I am definitely coming back for my next move.

Rating:

5.0

Nothing they were on the spot very friendly when we went to return it I’ve had to put a little gas in it. The guy already came out. Check the vehicle wrote the mileage direct me where to park it because I still needed to unload a few things out of the van super nice and very on the spot. I will always use this location.

Rating:

5.0

Everything was great with a very helpful staff, but my rental did not have the additional items I requested like the dolly.

Rating:

1.0

The staff, particularly the man who usually sits on the left side, is incredibly rude and inconsiderate. If you’re considering this location, think twice. The staff is terrible and needs to be replaced with better ones who can meet our needs and answer our questions politely and constructively.

Rating:

5.0

Easy transaction, no wait, great customer service! Thank you!!!

Rating:

4.0

Gentleman met me at the gas pump and checked in the truck. Quick and easy.

Rating:

5.0

Frank and others made the rental fast and easy.

Rating:

5.0

Smooth transition. Very helpful!

Rating:

2.0

Customer Service was severely lacking

Rating:

5.0

The inside was a little dirty but my over all experience was great.

Rating:

5.0

It was smooth. And the customers and workers there were helpful with information when driving

Rating:

5.0

اEverything was fine.

Rating:

5.0

Frank and his staff were very helpful. Renting was fast and efficient here. Would use this location again.

Rating:

4.0

passenger side mirror was lose and we were constantly having to adjust, whilst driving 70 mph usually. Also the check engine light was on the whole time we had the truck. Althought thankfully we did not have any problems with the engine, which I was always checking the indicator light for all systems. Other wise, it was a great experience.

Rating:

5.0

Best service I’ve had in a long time! Kudos to the team at Frank’s Marathon

Rating:

5.0

Very easy to drop the trailer with help from an attendant directing where to park for unloading.

Rating:

3.0

The service was fine but the truck was well worn. Transmission sounded like it was hanging on by a thread. I didn’t have to go far but it road quite rough when full. Ultimately it was a fine experience but this is my 3-4th time using uhaul and have had great experience with their gear in the past.

Rating:

2.0

It was just odd...

Rating:

4.0

Vehicle inspect on pick up with customer

Rating:

5.0

Offer free miles

Rating:

5.0

Staff were very friendly, helpful and knowledgeable.

Rating:

5.0

This location does not open until 8:00, but U-Haul itself said pickup would be available at 7:30 for in-person pickup. The person working there arrived early and was still willing to help us, and we are very grateful!

Rating:

1.0

Me cobraron dinero demás y no me dieron las cosas que pagué me dieron el camión sin nada y pagué dolly mantas pedí reembolso y no me dieron respuesta no lo recomiendo jamás

Rating:

1.0

Super rude owner. Trucks crappy and not clean.

Rating:

5.0

Quick easy return.

Rating:

4.0

Altogether a quick experience. The gas station itself was small and I wasn't sure where to check-in for my reserved vehicle. But the men there were helpful enough!

Rating:

5.0

Frank’s Marathon is a convenient location, they get you in & out, & they offer amazing customer service!

Rating:

2.0

I filled claim already, the truck wasn’t good and i couldn’t finish what I rented it for

Rating:

5.0

Great service. Very personable and friendly.

Rating:

4.0

The uhaul app was not working. It wouldn’t let me upload pictures of the truck when I first picked it up. I would take the picture and hit upload and it would disappear. It was very frustrating

Rating:

5.0

Friendly, efficient rental experience.

Rating:

5.0

Was fast and easy!

Rating:

1.0

Extremely rude staff. Acted inconvenienced by me. Bed of truck had standing water in it. Driver side door wouldn’t shut unless you slammed it. Alignment was so bad the steering wheel had to be turned in the 9 o’clock position to keep straight.