Customer Reviews for Franks Marathon
(U-Haul Neighborhood Dealer)

1,202 reviews

3116 Riverside Dr   Columbus, OH 43221

(614) 488-6053

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm
Special Operating Hours
  • 7/4/2022: 8:00 am - 6:00 pm

Services at this Location:

Contact Us

(614) 488-6053

3116 Riverside Dr
Columbus, OH 43221

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm
Special Operating Hours
  • 7/4/2022: 8:00 am - 6:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was excellent cashier was super friendly will return again.

courtney T. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Kanesha B. 
Rating:
5.0

Staff was kind, knowledgeable, and helpful. I love this location. Small and personable. Nice to have gas onsite to refill tank. A ++

toni L. 
Rating:
2.0

There are no visible signs to know the gas station is the uhaul place as well. Had an idiot in a van who seem to know the people pull in front of me,obviously not know traffic laws when turning, who must've known the owner since he felt it was OK to lie and be loud while doing so after he almost hit me. I noticed when it came to others all was friendly and helpful but when it came to myself( a woman of color) very short. I wouldn't recommend this place. Never have I ever felt awkward not that I care how others feel but professional wise.......

JAMEIKA K. 
Rating:
5.0

Frank was friendly, helpful and courteous and went out of his way to make sure we understood everything we needed to know. Excellent service all round, will definitely use this location again if we need equipment in the area.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Olusegun S. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
3.0

Parking lot/gravel area full of cars and hard to maneuver. Customer service wasn't the friendliest or helpful which probably won't encourage me to go back. Also only had the truck for 1.5 hours and cost me $80 including gas. Not ideal, will use Home Depot for shorter time trips next time.

Ryan H. 
Rating:
5.0

Franks marathon uhaul has helped me out with my moving needs about 5 times … they continue to be my preferred location … the staff is exceedingly helpful.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Franchesca M. 
Rating:
5.0

3rd time renting from this location - excellent service every time! Very nice staff - quick, efficient, and knowledgeable!

Cindy H. 
Rating:
5.0

The place had the van ready right on time with a full tank. Also, the location made it ready to return.

Never C. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Great customer service.

bob C. 
Rating:
5.0

Multiple time user at this location (incl one way rental)!

Richard D. 
Rating:
5.0

Frank and everyone there were amazing i will be using this place from here on out

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO B. 
Rating:
5.0

Always friendly and always accommodates whatever I need

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
4.0

Customer did not leave a comment.

Darren A. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
5.0

Very professional. Truck ran fine and was clean. Fair price. I'll rent there the next time I move. $71 vs $700 for 2 men and a truck.

JEFF R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Very happy with my experience. Will rent uhaul from them again

Raine R. 
Rating:
4.0

Only reason I say the equipment wasn't maintained is because it seemed the alignment was off as the van wanted to pull to the right constantly and the steering wheel was off center. Not dangerous by any means, just annoying

SEAN M. 
Rating:
5.0

I frequently rent equipment from U-Haul and Frank's Marathon is the best location, but unfortunately I'm often sent at the last minute by U-Haul to other locations

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Yuvaraj G. 
Rating:
5.0

Customer did not leave a comment.

prashant S. 
Rating:
5.0

Nice, clean, efficient, availability

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Kari R. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Michale B. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
3.0

Customer did not leave a comment.

Krystal L. 
Rating:
5.0

Customer did not leave a comment.

Zoe B. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Kyle N. 
Rating:
5.0

We were able to get what we needed in a timely manner.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Great service here. Getting the vehicle was smooth. As I was returning the vehicle - they met me before I got out of the vehicle - great to work with this group - thank you. Highly recommend!

Allan H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Pick up was great. Return the vehicle to the same location. Dealt with a different rep at the marathon gas station. The check out process was horrible.

Herman J. 
Rating:
5.0

The staff were super friendly and accommodating. It really put me at ease.

Cristy D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Truck bed was dirty and truck's engine light was on. The people helping us were fantastic and made the process super easy!

Valentina C. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Tai-Hsien W. 
Rating:
5.0

The best equipment rental experience I've had to date! Everyone was friendly and helpful and the van was in great condition! Even though the location was a little further from my location I plan on going back whenever I need to rent a van or truck.

Benson H. 
Rating:
2.0

Customer did not leave a comment.

Sierra S. 
Rating:
5.0

Customer did not leave a comment.

Theresa E. 
Rating:
4.0

Customer did not leave a comment.

Omid T. 
Rating:
5.0

Great service and friendly management.

Rachel B. 
Rating:
5.0

This is my fourth time renting from this location and they are always helpful and friendly!

Kait B. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Only a slight issue and that was (1) one damp blanket but everything was great again and Frank's marathon was great

LARRY S. 
Rating:
5.0

Nothing! It was a great experience, and the staff was very helpful assisting us with the hitch.

Susan K. 
Rating:
5.0

I was so impressed with the whole experience. From registering online, to the whole picking up and dropping off. This couldn't have been an easier & more pleasant experience. Would highly recommend & use this location again without a doubt. A+++ in my books.

Carolyn N. 
Rating:
5.0

When we dropped it off the gentleman was very polite & helped us …..

James W. 
Rating:
5.0

the guy who checked us in was amazing. great attitude even though we walked in 20 minutes before close. He was thorough and explained everything needed, made the process simple and efficient. As hard as it is to find good people to work these days, every company would be glad to have someone like him right now. Thanks!

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

winter G. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Frank's Marathon provides great service all around. From car maintenance to renting a U-Haul when needed, he is a staple in the community. And I love supporting a small local business. Highly recommend.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Gregg E. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The guy who assisted me was very customer friendly. I'd go back due to his customer service alone. Wish I'd gotten his name.

Robert S. 
Rating:
5.0

Staff were very knowledgeable about the process. Checked in and out with no problems.

George L. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

JOSH W. 
Rating:
5.0

No improvement needed. The man at the station was very courteous . The service was excellent. Very nice place to deal with.

MIKE V. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

This vendor made check out very easy and check in even easier. Will continue to rent from this location when needed.

Janet C. 
Rating:
5.0

Seamless quick pickup and the guys at my location were more than helpful. Huge Thanks!

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
4.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Excellent customer service and a clean vehicle. Highly recommend Franks Marathon station. Michael was so helpful and professional.

Beth W. 
Rating:
5.0

Customer did not leave a comment.

caleb P. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Conveniently located and friendly staff.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Very understanding owner and staff. Thank You!

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

They were great. Easy to work with. Fast check-out and fast check-in.

jeff K. 
Rating:
5.0

Rented from this dealer off and on for 15 years. Personable, friendly, employees are helpful.

Larry B. 
Rating:
5.0

Very good and easy pick up and return. Will recommend this dealer to friends and family. Thank you!

Marley T. 
Rating:
5.0

Great service – very helpful.

Allen H. 
Rating:
3.0

Staff was very rude and unfriendly to customers, even helping myself, the owner was very rude in communication and responsiveness when asked a question. I will not return to this location or ever recommend it to a friend.

Megan H. 
Rating:
5.0

They are super professional and courteous and equipment in tip top shape.

Lisa C. 
Rating:
5.0

Only let people reserve a truck if it's going to be at the original location requested

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

The contract to be signed is a bit of a mess. Consolidating to a single sheet of paper or two 8x 11 sheets would improve and shorten the checkout process. Frank's staff was GREAT.

Gary H. 
Rating:
5.0

I have rented from this location many times. Very professional, great service. Will work with them again.

Richard A. 
Rating:
5.0

Frank was great. Helped me out in a jam.

kevin C. 
No reviews have been submitted for this location.

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