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Lindsay L.
Customer Reviews for Franks Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both Marathon workers i dealt with were so polite & helpful. I wasn't able to check-in with the mobile app & Frank was very kind. It was so easy @ this location to pop in, sign a few things & go!
Kelly J.A great location from which to rent U-Haul products. They are very accommodating.
Loren G.The online registration process SUCKS. If you're going to have someone sending pics of themself and their driver's license, how about do that at the time of the reservation from the comfort of home? Standing in a convenience store for 30 minutes is NOT how I want to spend my time when I have folks waiting for the truck and to help. This was an AWFUL experience. And then make me resend a pic of the DL because a corner is cut off. GTFO!!
Donald K.Luckily I got the insurance beforehand, because I was charged the $150 deductible for a scratch/dent I did not cause. I was told it was my fault when it 100% was not. I'd rather go to a U-Haul place further away than return here; I don't trust the employees here.
JEFFREY F.I'm trying to keep them my secret!
JAMES S.Very good customer service
Tonia G.Super helpful and felt safe parking and leaving my car while I moved my things.
Rebecca F.The. Service. Was. Excellent and the. Truck. Was. Perfect. And. Very clean. We. We're. Very. Kissing. Means. Happy. In. Chinese. Thank. You. Again. For. Great. Service
Jiaha F.Wonderful UHaul experience. Frank's marathon is absolutely perfect
Owen M.Well run operation. Nice folks. Efficient check out and check in.
Gary H.Seamless operation. Very well done.
Cheryl S.Everything was great!
Rebekah A.The staff was friendly and helpful, made some good suggestions on the added services I might want. I had to change my contract, add an extra day . A phone call took care of everything.
dan C.It was very quick and easy.
Tom A.Great service Thank you!
MATT M.Frank's Marathon was a great experience, they obviously know what they are doing. Only suggestion I have is that you eliminate the amount of paper for each rental. I had 9 sheets of paper for the rental. Thanks
Joseph A.I can think of nothing that could improve. I was in and out in minutes and the trailers are always first rate. I have rented trailers several times in the past and have always been pleased with their function and condition.
Joseph A.The staff at Franks are very friendly.
John G.When I arrived to pick up my vehicle, some man without and sort of shirt or name tag approach my vehicle and started asking me a bunch of questions about what I was doing there and if I was leaving my car. They didn't allow my to do the no contact pickup and I had to go in to get keys. The guy followed me around and kept asking about the car I drove there. I also didn't reserve my rental here, but at another location. I should have received $50 since they called me and said it wouldn't be available but instead I had to pay additional mileage due to going further away to get this truck. Cost me an extra $9.80 in mileage. Last time I'll use UHaul.
Josh Y.I took my dodge van which has a retractable ramp for a wheelchair. It also has a lowered running boards. Per U-Haul pre rental instructions I took the car to Frank's Marathon for inspection. The owner acted surprised that I was asking but said it should be alright. The plastic cover on both left and right side running boards cracked, apparently from tubing against the dolly when the truck turned corners. When I showed it to Frank's Marathon owner he said “that's why I always tell people not to use a car dolly when they have customized vehicles and that I should have rented a four wheeler trailer “. I guess I'll make an insurance claim on my personal insurance.
Richard S.I overpaid on gas because the gas needle was not moving. Would have been nice to maybe get a credit or something for overpayment. But overall still satisfied and will return if needed.
Kimberleah S.nothing...they were great,
Ames G.Staff very accommodating, good attitude.
Stephen R.It was a great over all experience! I had to unexpectedly rent a large van, and was able to reserve one quickly at this location. Everyone was very helpful, and the van was very clean and well kept.
Matthew C.I have rented several trucks from Franks Marathon and it is always a good experience.
Lynn G.Very helpful staff
anthony S.Everything went seamless
Jerry G.Very prompt and professional staff
Lawrence M.Convenient and close location with efficient friendly staff. I'm a repeat customer and have several more rentals in the future... and Frank's marathon will be my first choice.
Gary H.Make the app user friendly and faster. Upon pickup I had to spend 30 minutes trying to find the truck, take pictures, and provide alternate forms of contact where UHaul called a family member of mine in the middle of the night all while trying to navigate a slow and difficult app before getting on the road. Ultimately I had to go inside where the helpful staff got me taken care of in only a couple minutes. PLEASE IMPROVE THE APP.
Mathew W.This pickup and drop off station was great. Easy process and great customer service.
Thomas M.Very friendly staff! Easy to check in and return the vehicle.
Brooke G.I reserved my Uhaul for pick up at the 3919 Parkway Ln Hilliard location and received an email confirming this. The day of my rental, I get a text message telling me my reservation is for the 3116 Riverside Dr Columbus location. While it ended up working out, I am not appreciative of having my confirmed reservation changed; particularly since I was not in a position to fight Uhaul about the change.
Colin B.Fantastic customer service.
Bailey F.The online portion took too long to process. Had I known that I needed WiFi to complete that portion in under 1/2 hour, I would have done so before leaving home. I lost a significant portion of my reserved 4 hours waiting on the website to load each step of the Check-in process.
Anthony B.Registration And drop off was slow despite pre-registering. Not all requested equipment was available at pick up
Thomas B.This was by far the friendliest Uhaul dealer I've ever used
MARY M.Be honest and up front about which equipment is available where. Also don't send a customer to cross state lines without a license plate!!
Tiffany P.Friendly rep, quick and efficient....location very convenient...will rent here again.
Gary H.74 dollars for mileage that is ridiculous.
Lisa R.Frank's Marathon made my move easy. The staff was professional and it was great service. I would recommend Frank's Marathon to anyone that needs a 10 ft U Haul.
Jesse P.