Person working would not help with our drop off due to physical limitation. No jack or other equipment available to take trailer off back hitch, had to do myself. Super dangerous. These places should be staffed to be able to assist with drop-offs and have proper equipment/tools to do safely.
Charles H
Customer Reviews for Franks Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I returned the truck I parked and was following the return process on the uhaul app when an associate at Franks told me I parked in the wrong place, and told me to "get the fuck out of the truck" to which I was completely shocked that someone would say such a thing. I have rented from Uhaul several times and have never been treated so poorly by someone. It is unfortunate that Uhaul allows a location with such poor customer service represent them. I would hope that Uhaul will address this issue with Franks Marathon and refund all or part of my rental.
CHARLES HGreat service by the staff at Frank’s Marathon. Great equipment. Thank you so much.
MICHAEL BI was not asked if needed a review of anything with the equipment at pick up...luckily I was ok.
Doug Zcome with a full tank of gas,
Brian MAlways great service at this location.
William BVehicle should not be on the road, extreme pull to the right feeling like a flat tire, plus had trouble shifting out of first gear when driving
Brian CThis is the second time I’ve used this U-Haul location, and both times have been great! Equipment was ready as promised and in great condition. Staff was very kind and friendly. Easy check in and drop off!
Hannah SThe only reason I’m not giving an excellent score because the person who help me was not nice. Everything else was fast smooth and in a good location for me the truck was very clean and easily accessible.
Morgan JFrank was quick and helpful. He keeps a very nice place. This has nothing to do with the pickup site but with U-Haul. Vehicles need routine maintenance checks. Ours had essentially no suspension and was out of alignment. There was not way for me to know this until we actually loaded the truck and hit a few bumps on the road. The drive was absolutely miserable as a result.
Nahush MThe employee at the desk assisting customers was very rude. However, truck was ready and pickup/dropoff was very easy.
Christina MGas wasn’t full when I picked it up. Drove 15 miles total. Added gas upon returning and stopped pumping at 5 gallons. Was still less than half a tank.
David MOverall, equipment was great. Workers were pretty rude and it made this experience bad after a day of moving anyway
Deanna BThis location is always amazing. They’re relaxed, professional and amicable. I will always use this location if I’m able to.
Howard SDrop off was a breeze. Without my initiating the check in process, a person came out, checked the truck, showed me the check in paperwork, said he would take over moving the truck from the gas pump where I had just refilled the tank, and wished me a great day. Very good service!
Don LNothing. Very professional team.
Gary NOur day was a big success! Thank you, Larry!
Laura TIncredibly unfriendly and rude staff.
Jordan DGreat Service. Honest.Fair.
Christina SThe man who runs/owns the location is lacks customer service skills and appears generally unpleasant. Every time I have rented here, it appears to be a hassle for him to perform his job function. He is generally bordering on rude. The equipment was not clean.
MATT bInside the back of the truck floor was wet. There must be a leak somewhere.
Karl KFantastic
Lauren KMy thanks to them. The other u haul location fail to put the key in the lock box which left me high and dry. Thas location came through like a champ.
MARK MJersks
Deepak SThe app was terribly slow. It kept deleting the photos and refreshing and I had to keep retaking them. It would crash and exit out and not save what I had already done. App needs some work
Jenna SWe were moved to this location which was farther away. It was an old truck.
Scot HQuick and easy drop. Told me where to leave it and had my paperwork ready when I came in the door.
JOHN KWhile they were nice and friendly nobody even took us out to the truck we asked him to bring it up cuz it was raining nobody showed us anything about the truck they give us wrong information about where the trailer is being picked up in the cost, and the unit of all things needed a front end alignment bad it made the whole trip miserable.
Julia MNo fault to the location, but I selected to remove the Safe Trip $5 fee. When I picked up, it was at the location they said they couldn't do anything about it. They mentioned I could call UHaul directly. Knowing that this wouldn't probably end up with a refund I didn't call.
Scott Gprofessional and knowledgeable. efficient and friendly.
PETER FVery nice customer service!
Rochelle MThe truck has equipment from the people from the night before in it. It was not cleaned before I used it and the guy removed his equipment before I took the truck.
MARISA MEmployee was standoffish and did not have all the equipment available
Joseph BThey were old, rude. I get it’s rural Ohio but segregation ended almost 60 years ago buddy. Good- bye…
Darius BThis location is wonderful. The gentlemen that helped me were very polite, extremely helpful and very friendly. If I need to rent another U-Haul, this is the only location I will use.
Lucilla CNice to have at gas station to fill up truck. Gentleman came out and moved truck to where it needed to go.
KIMBERLY SThe agent was friendly.
John KExcellent !
DORIS RThe guy that works at the marathon just threw my license down and didn't want to answer questions. Seemed like he was bothered by me walking in the store. Very rude.
Raneshia VVery friendly and efficient store manager.
Lisa SThe service was impeccable and highly respectable!!!
Dale PFrank's Marathon always comes thru for me. whether it's gas or a uhaul, i have come to rely on Frank's Marathon. friendly service and a clean place to wait for friends to show up and help you move (lol) thank you :)
Jennifer DSee above.
Doug DThe 2 guys running this place are amazing! Easy pick up and even a easier drop off.
Abraham L