Customer Reviews for Franks Marathon
(U-Haul Neighborhood Dealer)

1,118 reviews

3116 Riverside Dr   Columbus, OH 43221

(614) 488-6053

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(614) 488-6053

3116 Riverside Dr
Columbus, OH 43221

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Conveniently located and friendly staff.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Very understanding owner and staff. Thank You!

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

They were great. Easy to work with. Fast check-out and fast check-in.

jeff K. 
Rating:
5.0

Rented from this dealer off and on for 15 years. Personable, friendly, employees are helpful.

Larry B. 
Rating:
5.0

Very good and easy pick up and return. Will recommend this dealer to friends and family. Thank you!

Marley T. 
Rating:
5.0

Great service – very helpful.

Allen H. 
Rating:
3.0

Staff was very rude and unfriendly to customers, even helping myself, the owner was very rude in communication and responsiveness when asked a question. I will not return to this location or ever recommend it to a friend.

Megan H. 
Rating:
5.0

They are super professional and courteous and equipment in tip top shape.

Lisa C. 
Rating:
5.0

Only let people reserve a truck if it's going to be at the original location requested

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

The contract to be signed is a bit of a mess. Consolidating to a single sheet of paper or two 8x 11 sheets would improve and shorten the checkout process. Frank's staff was GREAT.

Gary H. 
Rating:
5.0

I have rented from this location many times. Very professional, great service. Will work with them again.

Richard A. 
Rating:
5.0

Frank was great. Helped me out in a jam.

kevin C. 
Rating:
5.0

Nothing. Uhaul is great here, early hours with real nice folks

Lawrence E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Cheaper rates too much for miles , and the guy with the white hair was a lil evil. The guy who checks the car was nice and friendly and everyone else was but the miles was something else I did not like spending that much. It was great customer service and I got in and out fast I appreciate it.

Monique H. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Dwayne Travon B. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
5.0

I liked the service!

Terry G. 
Rating:
5.0

Great customer service!

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Kristin B. 
Rating:
5.0

Very friendly and helpful staff. They took care of parking the vehicle. Would highly recommend renting from this location.

James J. 
Rating:
4.0

Customer did not leave a comment.

Katherine R. 
Rating:
5.0

Very easy

Sally M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Brianna M. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
1.0

Make sure to inspect the truck before renting it out. The tires on the truck that I was given had 3 bald tires and one with a torn tire thread. I contacted Frank Marathon and was told that there was nothing they could do and then, contacted roadside assistance. It took over 8 hours to get of my moving day to get the tires replaced. Thankfully, I was able to avoid injury and/or death from someone's negligence.

Katrina N. 
Rating:
5.0

Best truck rental experience I've ever had. I'll be back!

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

Lawrence E. 
Rating:
5.0

Super friendly people! When i returned came right Out and took care everything quickly! Very nice young man! Thank you!

Lynn C. 
Rating:
3.0

The guy in the front desk was demanding on where I should park back the truck and had an attitude the whole time

Jose Maria M. 
Rating:
5.0

The people working inside were super courteous and helpful. I didn't catch his name, but the man helping me check out made sure to even get me finished up before it started raining hard. I'll definitely make sure to use this location when I move next year.

Samantha Y. 
Rating:
5.0

I had an amazing experience. Everyone at this location was kind and patient with me as a newbie to towing/hitching with my vehicle. They helped me at every moment and were very knowledgeable. Top notch customer service and kindness.

Lauren C. 
Rating:
5.0

Very friendly and easy to rent and return from this location. LOVE that it is a gas station, so refueling for drop off is easy!

Katherine C. 
Rating:
2.0

Truck did not have a ramp Truck did not have dolley that I ordered online. Sofa covers that I ordered didn't come on time. Location had no other trucks to switch to with a ramp.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Great customer service

Timothy W. 
Rating:
3.0

Uhaul needed survived bad

Natausha H. 
Rating:
5.0

Will highly recommend that my friends and neighbors use Frank's Marathon for all of their U-Haul and moving needs! Excellent and very professional service.

TIM B. 
Rating:
5.0

10/10 service. Pulled into the parking lot and was immediately assisted by Uhaul employees. Could not have been any nicer and made for a smooth end transition.

Jacob S. 
Rating:
3.0

No fluid in windshield washer reservoir and windshield covered with dead bugs. Confusion about drop off location. Was told a certain location would be fine but later received a text that it would be due back at a different location. When calling the 800 number for clarification, was put on hold for almost an hour. Also, pick up location was changed three times.

karen E. 
Rating:
5.0

Customer did not leave a comment.

dallas F. 
Rating:
5.0

Great friendly staff …despite waiting till the last minute to reserve a truck … they found a time slot and truck that worked well

Gary H. 
Rating:
5.0

Lo único fue que no me dieron el descuento por haber entregado el camión limpio

Antonio Jose R. 
Rating:
5.0

Top notch staff

Philip B. 
Rating:
1.0

This manager is rude and always has something to say to me and my partner. This time he said, “Did you fill the gas up?” When the gas tank was literally full. I don't know if it's because I'm black and my partner is a woman or what but he always has a problem with us. He starts arguments with us when we know the rules of Uhaul. He always has something to say and I don't appreciate it.

Kyleigh N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
4.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Quinn C. 
Rating:
5.0

Customer did not leave a comment.

will B. 
Rating:
5.0

The owner is a great guy. My experience was top notch.

Brad M. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Elena C. 
Rating:
5.0

Everything was great! all the people was very nice. I'll definitely rent from then again.

Ricardo F. 
Rating:
4.0

Customer did not leave a comment.

OTAM K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

i paid to rent a furniture dolly but they did not have any available and I was not notified of that until I arrived for pickup, otherwise I would have tried to switch to a different location to get the necessary equipment.

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

Faris F. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
1.0

The man at this location was extremely rude. I have never had a bad experience with U-Haul until today. He was very disrespectful and I will not be returning

Brooke A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay L. 
Rating:
5.0

Both Marathon workers i dealt with were so polite & helpful. I wasn't able to check-in with the mobile app & Frank was very kind. It was so easy @ this location to pop in, sign a few things & go!

Kelly J. 
Rating:
5.0

A great location from which to rent U-Haul products. They are very accommodating.

Loren G. 
Rating:
4.0

The online registration process SUCKS. If you're going to have someone sending pics of themself and their driver's license, how about do that at the time of the reservation from the comfort of home? Standing in a convenience store for 30 minutes is NOT how I want to spend my time when I have folks waiting for the truck and to help. This was an AWFUL experience. And then make me resend a pic of the DL because a corner is cut off. GTFO!!

Donald K. 
Rating:
3.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
2.0

Luckily I got the insurance beforehand, because I was charged the $150 deductible for a scratch/dent I did not cause. I was told it was my fault when it 100% was not. I'd rather go to a U-Haul place further away than return here; I don't trust the employees here.

JEFFREY F. 
Rating:
5.0

I'm trying to keep them my secret!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Rodger P. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Very good customer service

Tonia G. 
Rating:
5.0

Super helpful and felt safe parking and leaving my car while I moved my things.

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Customer did not leave a comment.

Abderahmane C. 
Rating:
2.0

Customer did not leave a comment.

Ecedric J. 
Rating:
5.0

The. Service. Was. Excellent and the. Truck. Was. Perfect. And. Very clean. We. We're. Very. Kissing. Means. Happy. In. Chinese. Thank. You. Again. For. Great. Service

Jiaha F. 
Rating:
5.0

Customer did not leave a comment.

greg B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

Wonderful UHaul experience. Frank's marathon is absolutely perfect

Owen M. 
Rating:
5.0

Customer did not leave a comment.

MIKE T. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Well run operation. Nice folks. Efficient check out and check in.

Gary H. 
Rating:
5.0

Seamless operation. Very well done.

Cheryl S. 
Rating:
4.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

Everything was great!

Rebekah A. 
Rating:
5.0

The staff was friendly and helpful, made some good suggestions on the added services I might want. I had to change my contract, add an extra day . A phone call took care of everything.

dan C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

It was very quick and easy.

Tom A. 
Rating:
5.0

Great service Thank you!

MATT M. 
Rating:
5.0

Frank's Marathon was a great experience, they obviously know what they are doing. Only suggestion I have is that you eliminate the amount of paper for each rental. I had 9 sheets of paper for the rental. Thanks

Joseph A. 
No reviews have been submitted for this location.

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