Customer Reviews for Free Change Auto
(U-Haul Neighborhood Dealer)

114 reviews

58 Walnut St   New London, OH 44851

(419) 929-8439

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 929-8439

58 Walnut St
New London, OH 44851

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great experiance freindly knowledgable quick. thank you

ZORAN S. 
Rating:
5.0

Customer did not leave a comment.

JOSH S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

We had trouble with the mobile pick up app. FREE CHANGE AUTO was very helpful getting us hooked up. Mobile app drop off worked great!

JANICE R. 
Rating:
4.0

Customer did not leave a comment.

Darcy G. 
Rating:
5.0

Customer did not leave a comment.

EBER O. 
Rating:
5.0

Customer did not leave a comment.

Joanna E. 
Rating:
3.0

Change the UHaul website to reflect that this location doesn't have contactless pick up. And opens at 9:00 am instead of the reported 8:30 am. I had a crew sitting around with their thumbs I'd their a$& because of these inept issues.

Marty C. 
Rating:
5.0

Great customer service!

CREIGHTON R. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

A. Maybe a few free miles with rental would help offset the cost a little

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Louis W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

U-haul salesman was great at what he does ,very knowledgeable about the tow-dolly I rented !

RONALD G. 
Rating:
3.0

Customer did not leave a comment.

Rachael P. 
Rating:
5.0

Jimmy was very helpful. He did everything he could to make the experience quick and painless. Great service!

Kaley T. 
Rating:
3.0

Uhaul is greedy and seriously overpriced. Will not be going with this company the next time I need a moving truck

NICHOLAS M. 
Rating:
5.0

The owner of the location was very nice.

David F. 
Rating:
3.0

Check in was difficult may want to send email explaining what to do for cell phone check in

jeanna S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Had what I needed on hand. Friendly and courteous. In and out. Great customer service. Thank you

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Blair H. 
Rating:
4.0

Customer did not leave a comment.

April P. 
Rating:
2.0

Trailer was given to my wife with damaged light cord. Trailer or lights were not checked prior to letting her leave with it. She ended up coming home at night with no lights and I repaired it myself to make the light work.

brian H. 
Rating:
4.0

I dropped it off Sunday morning so I did not have a chance to meet them but the parking was great there was no issues thank you so much! And my apologies for not taking advantage of the internet check out I did not have any internet service that day so I could not do it but the truck was clean gas was up and good to go!

Vince G. 
Rating:
5.0

Customer did not leave a comment.

Marion K. 
Rating:
5.0

Excellent customer service!

Creighton R. 
Rating:
5.0

Customer did not leave a comment.

Tabatha A. 
Rating:
4.0

Customer did not leave a comment.

Blake L. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
4.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

all was great

Susan C. 
Rating:
5.0

All good

Hank T. 
Rating:
5.0

Everyone was friendly and very helpful. We were very pleased with the service and would highly recommend this business to all.

Tod C. 
Rating:
5.0

mileage fee's are way to high considering your paying a fee to rent the truck!

Lucinda D. 
Rating:
5.0

Very accommodating. Excellent service. Very knowledgeable. Superior rating

Roger V. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
1.0

I paid for one day rental for the truck and it totaled $77. Fat day the truck got stuck in the mud in my driveway which I immediately reported to the owner. Several people were unable to get the truck out of the mud until four days later so I was of course charged the rental fee for all four days which wasn't so bad. However when I checked my account I noticed that instead of charging me $181 for the four days they charged me $277 and then they also charged a second transaction a $375. This equaled almost $700 in charges that were not mine.. because of this my car payment check bounced for my checking account and cause overdraft fees plus insufficient funds fees plus I had to have a late fee for my car payment. So a $49 rental ended up costing me almost $1, 000 and none of this has been refunded to my account yet and it has been over a week. Therefore I would not recommend this company to anyone

Amy B. 
Rating:
5.0

They are wonderful to work with!

Shannon D. 
Rating:
3.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Nothing else. Great experience here.

Laura B. 
Rating:
4.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Both Towns I was in friendly

Phyllis S. 
Rating:
4.0

Staff was friendly, got through the rental process quickly. Truck was clean and in good condition. Would use them again if I need a truck.

Joe F. 
Rating:
4.0

Customer did not leave a comment.

Roger V. 
Rating:
3.0

Customer did not leave a comment.

CHRIS A. 
Rating:
3.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Not make them head out of there line of travel to pick up rental equipment when the place you go out of your way had four Pieces of equipment , I did a pre-register online and uhaul called and my time's got changed for earlyer pick up time , so not only i had to adjust my plans once but two times for my trip , the equipment I rented was awesome towed very nice and I was pleased with it

David H. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

I tried for over an hour to use the mobile check in. It is a total JOKE. Wasted one hour of my life. Made many phone calls to be placed on hold and no one ever returned. Was sent to the Traffic Dept and waited on hold until the location opened up. Took him less than 5 min to have me on my way. I was an hour late to my pick up and had to wait there for three hours to get back in line to pick up cabinets for the wife. If you are going to offer the on line check in make sure it will work. I tried it on line, thru the APP. and nothing would work. I was told at one time the photo will not up load. I find this hard to believe now when I open the app on my phone there is one of the photo i uploaded for the check in. Not happy with the pick up service, the location did a great job the unit was ready and clean, I was able to drop off after hours with no problems. Just got off to a very bad start with your pick up service. NOT A HAPPY RENTER Dale Green

DALE G. 
Rating:
5.0

Customer did not leave a comment.

gary Z. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
5.0

Customer did not leave a comment.

Hugh W. 
Rating:
5.0

Guy was very nice and helpful will definitely be back to this location

SHAWN M. 
Rating:
1.0

Didn't have truck at location I requested. Didn't have dollies I prepaid for. Still haven't credited my card. Charged me for gas even though I used less miles than allowed. Horrible customer service.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

BLair H. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
4.0

Check-in guy was very helpful, polite & knowlwedgable

Robert M. 
Rating:
3.0

Again I would not recommend Uhaul in general to anyone. Though our drop off dealer was nice and helpful, our pick up dealer did not know what he was doing and called Uhaul and they just pushed the contract right through though nothing on it was correct. So when we turned in the Uhaul the dealer had to call and Uhaul immediately charged our card, again, over double what the contracted price was. The distric manager called us after I called Uhaul to find out why they went ahead and charged us again. Only to find out that he couldn't give us what was originally quoted to us. We have used Uhaul in the past and did not hesitate to use them this time. But I will NEVER use them again, nor will I recommend them. Worse moving experience of my life. But the man at Free Change Auto was very nice and tried to help us.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

toby T. 
Rating:
4.0

Customer did not leave a comment.

toby T. 
Rating:
3.0

Customer did not leave a comment.

kristi S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

The pick up I had on my reservation was for CGI in 1616 west 4th st Ontario Ohio. Was not where I needed to pick up the truck. I called them and they informed me I had to drive New London, Ohio 39 miles farther away than I agreed to. The CGI people let me know they don't move trucks around. Poor service. Not Convenient. I had 10 people waiting to move and they had to wait for us because the pick up was 40 minutes away, instead of the agreed 10 minutes away. Poor service U-Haul. I will warn my friends.

THOMAS K. 
Rating:
5.0

Thank you. Very professional. Easy to do business with.

OVERLAKE M. 
Rating:
3.0

Customer did not leave a comment.

alex H. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Marsha H. 
Rating:
5.0

Nothing, Jacob is extremely helpful.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

RENEE S. 
Rating:
5.0

Customer did not leave a comment.

anne H. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

katelyn G. 
Rating:
1.0

Was at location between 1150 and 1155.. Went to door marked Entrance was locked .. The place said closed at noon.. Checked truck key was in it figured the left early left key in for us.. Brought it back they was in shop and yelled about taking uhaul.. Told him tried door marked entrance he said that door stays locked.. then valled us liars said we was there after noon.. we wasnt.. This place is a Joke !!!!

Jodi S. 
Rating:
5.0

Customer did not leave a comment.

US D. 
Rating:
5.0

Outstanding as always! Thanks For The great service!

Ralph C. 
Rating:
5.0

Same as above

Alana M. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
4.0

My location was changed two days before I was going to pick up and I was not given the size trailer I reserved. So I had to take a bigger trailer at a more expensive price. Other than that the pick up and drop off were easy and the trailer pulled very well.

andrea D. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

was very happy overall nice staff nice clean truck

Louis H. 
Rating:
4.0

The 20ft. truck has problems pulling a car, really should be a bigger truck to do this

vernon H. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
3.0

It advertised that it would be open but it wasn't.

DONNA W. 
Rating:
3.0

This is not the place that I booked the truck from. They called me on thanksgiving day and told me that this was my new location. Twenty miles one way further. Also I had reserved a ten foot truck and uhaul changed it to a 26 foot truck. The dealer canceled my booking and rebooked. Will you pay for my additional time and mileage? Terrible experience.

GARY K. 
Rating:
5.0

Great people at pickup and drop off. Very helpful. Thank you so much

JUDY W. 
Rating:
5.0

Thanks for the fast service and great customer service, it was greatly appreciated!

Ralph C. 
Rating:
5.0

Mike was very helpful and helped make sure my paperwork was complete for check-out (the person who did the paperwork where I picked up the trailer apparently did not fill out the info correctly). The reps here were helpful and told me what I needed to know regarding picking up a trailer there for my next rental.

BENJAMIN H. 
Rating:
5.0

the service was great, I called looking for a car trailer for a specific date and they went out of the way to make sure I had it when I needed it. I will be using them again for all my rental needs.

KEN K. 
Rating:
4.0

Jake was the young man that helped me. He was knowledgeable, courteous, and helpful every step of the way. I would definitely use their location again.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

jess C. 
Rating:
3.0

There was nobody at the drop off location. I used the dropbox.

BRIAN B. 
No reviews have been submitted for this location.

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