Harrisburg U-haul switched my pick-up location from the Harrisburg location to Halifax at the last minute. The Halifax location was closed on Saturday and the U-haul app did not work properly and kept sending me to a location near Philadelphia. The app is a POS. The Harrisburg office is run by a bunch of shysters. I will NEVER use or recommend them again and will pass that on to anyone and everyone I see. The pick-up was an absolute shit show.
David C
Customer Reviews for Freedom Motorsports LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They opened at 9, but no one was there when we arrived at 9:30. No one answered when we called, and it went to voicemail with an already full mailbox. We requested a furniture dolly, a utility dolly, and six blankets. None of those were in the truck.
Andy HThe owner never came until9:30 1/2 hour late the tail right tail didn’t work we were on a tight time line
Diane BThe staff wasn’t there during posted business hours, so we had to come back a second time. When we turned in the truck, they took the key but never checked the truck in. We received no paperwork at all. I called U-Haul customer service every day for 3 days before the truck was finally officially checked in and our account was cleared.
Ryan H