The trailer tongue was greasy. there was a lock on the trailer and I was not given a key. I had to have the lock cut off before I could load the trailer.
JUDITH t
Customer Reviews for Freedom Postal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Someone vandalized the gastank so when i went to refill the gas, the gas was gushing out from the tank and splashed on my clothes and shoes. Luckily it was close to the pickup location so got that handled smoothly. No biggie. I called the location and was soon transferred to Corey who did a very good job replacing the car for me within an hour. All in all very good customer service but i recommend fixing the vandalism
Kim TThis place was very convenient for me and people were friendly and professional.
Rich GI had a horrible experience they never checked in the truck on the return date and all the gas was removed from the truck l also received threats from uhaul that they would call the police on me as a result uhaul has lost a customer l will never rent from uhaul ever again.
Shannon JI would suggest checking the vehicle before giving it to the customer. The catalytic convertor was missing from the u-haul we were supposed to rent. As well as making sure that the customer does not go from city to city looking for a u-haul that had been reserved as well as making sure not to rent someone else a vehicle tow dolly that had already been reserved.
Jorge PEverything is fine as ar as I seen so far used U-Haul a few times
MICHAEL HI love the people. Great service
JOHN KFirst I went the location at Victoville CA. They send to the location I pick up which add 22 extras miles just to go and pick up and drop off the rental. Because at Victoville location was asking me local driver license which I didn’t understand because all California driver license are the same. He said that was new policy. I’m upset for this service to a customer. I feel I got robed for extra miles I spend.
JORGE PThe staff is wonderful ! Very nice experience ! Oh I loved the chocolate candy they recommended:)
melissa BLower your cost to be more competitive
Lukas JI will rent next time from this place very nice people and good service. Thank you
ALI AThe truck had a terrible exhaust leak. We had to yell at each other to hear for 500+ miles. Otherwise, the truck was perfect. Thanks Uhaul!
WILLIAM SGreat people thank you for the help.
RICHARD STHE MOST AWESOME EXPERIENCE I'VE EVER HAD!!! UHAUL AT FREEDOM POSTAL ARE THE AWESOMEST IN ALL THE NATION!!! GRATEFULLY, CATALINA ALEXANDRESCU, USAF
Catalina A