Customer Reviews for Fresh 2 Home
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had a very poor experience at this location and would not recommend it. My receipt showed that I paid $100 cash, which was not correct. I actually paid $184 by debit, but the paperwork only showed $100. I returned the truck on June 29 at around 8:30 PM, but the next day I received a new receipt saying the truck was returned on June 30 at 1:06 PM. Because of that, I was manually charged a $50 late return fee. When I went back to the store to ask about it, the staff acted like they did not know what happened and only refunded $40 out of the $50. In total, I ended up paying $234 for a one-day rental that was used for less than 12 hours. I eventually contacted U-Haul directly and was refunded $102, which brought the total down to $132. The correct total should have been around $110, so I am still short about $20, but at this point it is not worth the headache. My advice: avoid this distributor and go directly to an actual U-Haul store to save yourself the trouble.

Rating:

1.0

Overcharged me. Was 35 minutes late to open his shop. Had food on his face. Worst ever.

Rating:

1.0

They charged an extra fee, which was refunded after I contacted customer service.

Rating:

2.0

I had to wait 1 hour until the person from the Store learn how to do the check in. I lost 1 hour of the rental for her delay. Truck in good condition. Clean and maintained.

Rating:

3.0

Unfortunately when we arrived to collect the truck there was a bike lock affixed to the back gate of the truck, making it impossible to open. This wasn't inspected/found when the previous renter had returned the equipment earlier that morning and we had to spend a considerable amount of time locating tools to remove the lock. Staff were apologetic about this situation generally, however when we returned the truck they questioned us about a pre-existing scratch on the side of the vehicle. If the location managers had properly inspected the vehicle upon the previous customers return I figure both of these would have been addressed beforehand.