Customer did not leave a comment.Brett W.
Customer Reviews for Fresh Start Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jenifer B.
Great customer service and friendly. Easy drop off process. I highly recommend.Scott D.
I was over charged that is my only complaintEleasie S.
Customer did not leave a comment.Erika H.
Customer did not leave a comment.Claire G.
Person who needed to complete rental process was not there when I arrived. Just not a good part of town. The people there were very friendly.Theresa C.
This location was the 2nd place I had to go to to pick up my equipment. After the confusion and stress of worrying about finding the right equipment for a one-way Road, dealing with the owner at Broad Street was great.Megan S.
Customer did not leave a comment.BRANDON D.
Turned in after hours. No place identified to leave vehicle. Left it parked in the road in front of the location. Put keys in drop box.Walter P.
Service was awful will never use a again and going to tell everyone never ever use this location and not to use uhaul againMichelle W.
Customer did not leave a comment.verndalon J.
I reserved my equipment at one location and was redirected to this other location. I wasn't comfortable having my personal information at this secondary location and the equipment was dirty. I had to drive to the original place to get a turn signal on the trailer repaired and they had the same trailer sitting on the lot. I was not happy with this transaction!Dennis D.
Customer did not leave a comment.Lakesha C.
Very helpful and professional Bussiness. It was a great experience. Greg ClarkGregory C.
Customer did not leave a comment.Lindsey A.
The truck did run rough and had trouble kicking into gear. But for the most part it got the job done!ELAINE B.
Customer did not leave a comment.Kimberly M.
The computer systems were having an issue with processing a credit card payment (not just mine, but the gentleman behind me as well). When I tried to visit the website to check in, it took me to an unsecured website. The gentleman checking me in was very nice and appologetic when it took over an hour. I was offered by his supervisor an extra day for the inconvenience (I only needed it for 1 day but wasn't given that choice). When I returned it to the place I chose when making the reservation , the young lady told me that the system showed a different return location. She was able to take it without charging me extra even though they had a lot of trailers. Normally I don't have this kind of experience with uhaul, but it could have been better.Christine P.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.michael V.
Great customer service. Fast and easy check-out. Highly recommended.julie D.
Keep up the good work!!!!!!!BETTY M.
Customer did not leave a comment.tonya C.
The gentleman who rented the vehicle to me didn't seem professional at all. I felt as though he didn't care if he rented the truck or not.johnita T.
In the hoodCHAD S.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.Jim Y.
We were told over the phone that this office would be open at 9 AM. Someone didn't show up until 10:15. Later when I returned to the alley behind the store to get the auto trailer attached, I couldn't reach anyone to help. There was no access to the store through the alley and no one could be reached by phone. When I drove around the block to reach someone I found out why no one was answering the phone. It was being used for personal - and seemingly endless - business. Once I was dealing with someone they were competent and helpful, but by that time I had lost patience with them.AARON A.
On a busy street with no access to the yard. Had to stop in the street and the employee disconnected the trailer and had to push it out of the street.Ernest S.
Be able to confirm and give the rate the customer was given whentruck was confirm. I was so angry when the explanation of why I was paying more for the rental and getting LESS miles was that the rates flucuate daily and so even if Im told a rate I will not get that rate. What is the point of reserving and giving your card information. Then I was told that my card would not be run until I return the truck and this place ran it the day I pick up the truck. I was NOT happy.Vicki W.
The people there were very kind but the business was neglectful. The truck was so low on gas that it wouldn't crank. I would recommend that the owner show more attention to the equipment and not leave the business in the hands of workers who are not trained.IRENE L.
Resevered truck week before I needed it in my home town. Day before they called said the only truck they had was 40 miles away. Trying to move and had drive 80 miles round trip to get truck.Julian R.
Small operation, but great owner! Personable, cares about the customer..makes certain that everything is right.STEVEN J.
Nothing but keep the good work up!TREVOR W.