Customer Reviews for Frisco Auto Exchange

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Frisco Auto Exchange

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Tommy S.
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Customer did not leave a comment.

Randell M.
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Very helpful gentlement helped me get a refund on a dolly that was accidentally not included in my rental. Small amount... but he still did the work and that means he is the first guy to get my next rental van business.

Brian M.
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Customer did not leave a comment.

Raeanne H.
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Everything was excellent! Customer service was amazing! The young guys were extremely friendly and professional! I appreciate everything that they did to help!

Amy A.
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Everything was perfect-easy pick up and drop off!

PEGGY M.
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Customer did not leave a comment.

RAFAEL S.
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Scott D.
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Rachel E.
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Xavier W.
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Raymond H.
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NA

MICHAEL K.
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Customer did not leave a comment.

PHILLIP H.
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u-haul vehicle was dirty with food and trash when we got it. Check engine light was on. Suspension alignment was way off. Vehicle should not have been on the road, absolute horrendous. I cannot believe we survived a 250 mile drive. We were nervous the entire time. The store manager was nice and helpful, he tried his best.

Daniel E.
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Build a new structure and pave the parking lot. The place wash in disrepair and the lot is of holes and mud.

Patricia S.
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Customer did not leave a comment.

Charles B.
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Minh N.
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joseph T.
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David V.
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Guy running the place was very rude.

lee F.
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An older gentleman at the office was an absolute jerk. No manners whatsoever. He was a total disaster. No customer service of a any kind.

JULIA CHRISTINE F.
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The managers of the location were both very nice, but not incredibly helpful. They seemed a little annoyed with some operating questions I was asking (I've never used a U-Haul before), and seemed like they wanted me out the door so they could continue purchasing a truck from online auction. Very very nice people, I think I just came in the middle of a business thing!

Daniel G.
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Customer did not leave a comment.

Diana V.
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Customer did not leave a comment.

Hassan C.
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Customer did not leave a comment.

jaya krishna T.
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Customer did not leave a comment.

Diane Rene' A.
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Nothing.

JOSEPH F.
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Customer did not leave a comment.

Patricia T.
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Customer did not leave a comment.

Whitley K.
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Customer did not leave a comment.

Paulette W.
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At this location, they were extremely unprofessional, not knowledgeable and does not really care about customer service. I spoke with one person when picked up the vehicle and another when I delivered it. In both instances, neither of them said hello or even introduced themselves. I've rented quite a few times from the 121 at Custer location in Plano TX, I have always being well pleased. Unfortunately, this time they did not have a van available, so that's how I ended up at the Gary Burns location, Frisco TX. I have no plans of going back there and definitely would not recommend them to anyone. For what it's worth, it appears that employees at this location need customer service training and also training in the service they are providing. They also need to take pride in the vehicles and clean them. The van I got was very dirty. Thank you for the opportunity.

GREGORY P.
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got me in and out with no hassle

BRYAN D.
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Customer did not leave a comment.

Julio V.
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Customer did not leave a comment.

Joey V.
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Customer did not leave a comment.

John O.
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The office building is in need of renovation and remodeling. The drive up area to the office has many ruts and holes filled with mud and water making it impossible to keep the rental vehicle clean.

cassye H.
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Customer did not leave a comment.

William B.
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The male person at this location is HORRIBLE! Customer service is non-existent and his attitude is the WORST!

Mariana G.
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Besides the very rude man at the desk and poorly kept office, the truck was in great condition and a huge help.

LEONARD S.
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Employee said give him the keys and get out. He did not check vehicle at all. Now I get a bill for $17 for gas in which I left it very close to where I received it.

Gopal Krishna R.
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Airtire pressure needs to be checked regularly

Frank S.
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Customer did not leave a comment.

Karl G.
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Customer did not leave a comment.

elaine K.
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Cory B.
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The location was not well maintained

Shane S.
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Overall, great experience. Check in was quick and the personnel were extremely helpful and efficient. Truck was ready as scheduled. The entrance/exit needs to be better maintained as there are big holes that are quite muddy at the entrance/exit.

Hui C.
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We really enjoyed your service. Thank you.

JOHN K.
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Customer did not leave a comment.

SUMIT T.
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Safe protection didn't sign up and still charge $14 at check out.

Julie H.
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There was low air in tires. Had to stop and put air in tires. Had issues with pick up. Had to call customer service to get pin reset took me over 40 minutes to be able to get it all taken care of so I could even get keys. No one on site to help. Very dissatisfied.

Anthony A.
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Customer did not leave a comment.

KWAN HYEONG L.
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Customer did not leave a comment.

Brandon B.
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I was charged $25 for cleaning when the truck was brought back actually the way it was picked up. The inside had mud on the floor. I'm guessing from the previous person and the back had furniture pads throw around everywhere. I need to understand why was I charged $25 extra. This is terrible service and I would never use that location ever again.

Dawn C.
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They told me at the return location it was NOT my vehicle lights that were the problem, it was the trailer's lights and this was not the first time a trailer being returned to them had this problem. (NOTE- I had my vehicle lights checked by a mechanic and it WAS NOT an issue on my vehicle that was pulling the Uhaul trailer. it was definitely an issue ON THE TRAILER.)

DARRA T.
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Customer did not leave a comment.

MURMAN K.
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Quicl & easy service that's what we all need

James W.
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Customer did not leave a comment.

Michael Kevin D.
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Donna V.
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Such an easy process. I have rented from this location a couple of times and the experience has been great. Will be renting from them again.

Michael R.
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Looks sketchy, didn't have to go inside

Joao C.
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Customer did not leave a comment.

Opatria I.
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Everything went well there are no recommendations.

donna S.
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I'm not sure the man's name that helped me, but he was amazing. He was actually on his way out because they were closed and he stayed late to help me drop off a 20 foot truck. After the worst, long day of moving it was so kind of him to go out of his way for me. I'd give this location 100 stars!

Alejandro B.
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Either I always get the same truck every time I rent a truck from this location or ALL the trucks at this location have the passenger side rear view mirror that falls down. The mirror is always loose and it won't stay up so that I can see on the passenger side. I have to put my head down to see on that side, making it super unsafe. Please ask Bill to fix this!

Gabriel P.
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The office location is good but it it's too old and the property overall looks awful. It's hard to believe that that uhaul can have an office looking that bad in a city like Frisco.

SOLIMON A.
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Customer did not leave a comment.

CHILIA M.
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kapiel R.
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the man running this place has major attitude and very rude. He treats customers like servants. I actually even told him why are you being so rude, when I saw yelp reviews, I realized I wasn't alone. This location either needs to be bought by someone else or taken away. I am never going to this location AGAIN!

TAmmy S.
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Customer did not leave a comment.

BRIAN M.
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Customer did not leave a comment.

Susan R.
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If you have standard privacy settings on your mobile device (disable location sharing, limited permission with camera app, etc), it is impossible to return a truck after hours. The three options are: (1) Return during hours. (2) Disable all of your privacy settings in a long and tedious process, return the truck, and re-enable privacy settings in another long and tedious process. (3) Don't use Uhaul. Might go with #3 next time

Zachary A.
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MICHAEL J.
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Steven W.
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DANN S.
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BERNARD D.
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WILLIAM D.
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William was excellent

ANDY L.
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Customer did not leave a comment.

Jenna R.
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It took a little longer than I expected because I didn't realize the alternate contacts were going to be called before I could retrieve the rental but Casey-the woman that assisted me with the process virtually-had AWESOME customer service. She was kind, professional, and very quick. Even if the whole experience was terrible I would give 5 stars just because of her.

LELAND B.
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Customer did not leave a comment.

Andre S.
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I went to drop off and no one was there. It was about 2pm and I see other people are waiting outside. A note said"be back soon" on the door with a phone number. I proceed to call the number and goes straight to voicemail. I now proceed to send a text that says " I'm here to drop off the truck and dolly I have, what do I do??? Plus there other people out here" I wait about 5 mins and call again- straight to voicemail. It's now been about 11 mins and a couple leave and another gets online to try to figure out how to return it online. I then tried a text- back that says " Lear keys in box,thank you" I explain" I can't, I need my cash deposit back. I also ask " why isn't anyone here???" I receive a text minutes later saying " I'll be back at 3:30" . At this point I was aggitaded and the only only customer still around. I had to leave and come back later that day before they closed to get my cash in the middle of my move in another city. I feel this was extremely poor customer service and wouldn't advise anyone to go there...I should've read the reviews first.

Beth F.
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When i needed help figuring out how to adjust the mirrors he refused to help. He made it clear i was bothering him.

TRACY W.
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Customer did not leave a comment.

David L.
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Have employees in the office during business hours. I had to wait until the employee returned from running errands.

ROBERT G.
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Excellent service. Thank you!

Sriram G.
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Customer did not leave a comment.

SEVA R.
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1. They weren't wearing a mask inside during a pandemic so I will not use Uhaul again. 2. The dashboard light was on when I started it up so I had to get out and go back in to check on it. They had fixed a low tire air but not reset the dash but I didn't know that so it cut my time to have to get out and go in to find out. If you are going to fix things, do it right and well the first time. 3. The inside of the location is dumpy - not a great reflection of your brand and the outside is pitted dirt/mud with personal cars etc on site. No thank you. 4. They did NOT tell me how to call in return before I drop the keys off as they should have so I didn't even know about that option. POOR CUSTOMER SERVICE. No thank you.

Ronnie D.
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The left rear view mirror would not stay in position so it was dangerous to drive because I couldn't see cars on my left unless I rolled down the window and moved the mirror -- but it would only hold that position for a few minutes and then drift back down. When I booked I selected Caney City as the return location. The person checking me in had trouble selecting that location but I think ended up overriding it somehow in the system. The next day we were informed our drop off location was in Corsicana which is 17 miles further from the house we were moving into.

KENNETH M.
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Customer did not leave a comment.

Raul D.
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We did the e check in service and it was easy

jonathan O.
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Customer did not leave a comment.

RICHARD A.
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Customer did not leave a comment.

WILLIAM M.
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Nothing. Fast. Friendly. Convenient.

Ryan S.
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Online check and drop off is a breeze makes it very easy...dripped truck off at night after move one less thing to do the next morning

Digvijay W.
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The 8880 Garry burns drive location is terrible . The store manager is very rude. Initially I booked the uhaul for 20 hours but on the store I asked the person on counter to change it to 24 hours but he didn't updated and the store manager called me and talk rudely and later on in the bill I was charged for 2 days ..worst uhaul location ever

CHARLENE C.
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Owner Sales cars also from this location. He was busy on phone with car inquiry so he kept us waiting 10 minutes. Then was grumpy. Truck gas was less than 1/2 full. We rented at 1pm 9/4 and dropped off at 11:40 am on 9/5. Note on door to call Gary, told where to drop key. Fuel was right at 1/2 tank. Charged extra day he didn't check truck in til 1:41 pm. and charged for gas. I went back to location to dispute charges he had 2 teenagers running the place. Thankfully regional office refunded me. But we are not the only ones he is he is overcharging. Day of pickup a man came while he was renting to us. Gary ask what he wanted, man said "amount you charged us" This man should not be a representative of your company. Also truck needed brakes. Visit his location and rent from him, he a jerk! Terrible ambassador for U-Haul. Crump 214-674-7035

Angelia F.
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Bill is amazing!

olen F.
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Customer did not leave a comment.

Angela K.
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Making sure to check the mileage on the truck before giving to the customer and I was charged $181.83 for 9 miles. But my receipt states 90 miles. They first took out $65.17 and today I look in my account it that amount plus$116.66. I will never come to this location again.

JOHN G.
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Customer did not leave a comment.

Lavaughn B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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