Customer Reviews for Frisco Auto Exchange
(U-Haul Neighborhood Dealer)

1,605 reviews

8880 Gary Burns Dr   Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)

(972) 335-3728

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(972) 335-3728

8880 Gary Burns Dr
Frisco, TX 75034
(One Block West of Preston Rd Hwy 289 on right-hand side)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nedo F. 
Rating:
4.0

This facility does not have the typical accessories that others do but there are plenty of other options nearby.

ken W. 
Rating:
5.0

Keep up the great work

Debbie H. 
Rating:
5.0

Nothing keep that same attitude that you had with me and those smiles

johnny W. 
Rating:
4.0

The van that I rented was filthy on the outside. The windshield needed to be cleaned as well.

Stephanie E. 
Rating:
5.0

The front desk receptionist was helpful and fast to get us taken care of

Madison G. 
Rating:
1.0

Maybe I will recommend it. I made my reservation on the website to pick up the truck using the express pickup in another location. Then a representative called me saying that the pickup location would be this one. My pickup time was 3 PM and I ran late and my reservation got canceled. I asked why my reservation was canceled because I was going to use the express pickup and no need to interact with anyone. besides no call, no text, etc. The person at the location was rude but reinstated the reservation. The person at this location can use some customer service training which is really important in this business.

Luiz B. 
Rating:
4.0

Customer did not leave a comment.

Rachel J. 
Rating:
3.0

Your pickup process is lengthy and extremely inefficient. I took me over an hour to be able to ralk to the 24/7 pickup area and then when I did get a live agent, who was helpful, took another 20 minutes. There is nothing that was done this morning that could not have been completed during the initial rental process. With all the AI available this can be streamlined and more user friendly and more efficient.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

The man that I worked with was very friendly and helpful.

Melissa M. 
Rating:
5.0

Great Service with a very friendly personal.

Gregorio A. 
Rating:
5.0

Our experience was great and the assistant was very helpful and courteous. We will definitely recommend to them to others.

Michael S. 
Rating:
5.0

Quick process with clear directions! Willing to go again for the next rent!

SangHyun P. 
Rating:
3.0

The tail lights for night driving didn't work. I had the young man watch as I applied the brakes and signals, which worked, but the running lights were not working, and he told me they worked. Before I left that night, I had to find the problem and fix it myself. The jumper you have that is removable had been dragging an wore the wire down and broke. I had to shorten it and splice it back together.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
3.0

The little white kid is definitely racist towards black people definitely would never recommend this place and I will never use them agin.

Javion W. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
1.0

How can they make 3 mistakes at one time. 1. Wrongly charged day rental. I rent and return to the staff with in 3 hours but charged me 2 days and double charge with insurance. 2. Overcharge me on the mileage driven. I took the picture before I drove so I know the mileage i drove. But they blindly over charge me on the mileage. 3. Overcharge me for the fuel. The time I started to drive the fuel not completely full and when I return the truck I did fill out the gas to the same level. But they over charge me on the gas.

Arun O. 
Rating:
5.0

Customer did not leave a comment.

taylor R. 
Rating:
1.0

Both pick-up and drop off was bad experience.I went to drop the truck but the online process was not working at the end of process it was failing after completion of all steps. Tried several times without any luck. Called customer care and wait time was 40 min. Remained on call for 30 min and left the truck. Again had to visit today to handover the keys and complete the return. Overall very bad experience and waste of time

Shivendra S. 
Rating:
3.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Debria R. 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
5.0

Our experience was great and we have no recommendations for improvement. The gentleman helping with the reservation was professional, patient, he had a sense of humor and made the beginning of our move stress free.

Akweley J. 
Rating:
1.0

Filthy dirty filthy damaged van no dolly ! Never rent from them!

Garvin N. 
Rating:
5.0

Mr Bill was very helpful and accommodating.

Charlain H. 
Rating:
5.0

Customer did not leave a comment.

Titilayo O. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Well I dropped off my truck and some young kid took the key and said “ you're all set, we'll email you a receipt!” Next day I receive a call, asking if I'm taking the truck back. I tell them the truck went back the same day I used it they say they'll call me back, I never get a call back. Then I get a receipt with a $21 dollar gas charge and it states that the gas was on empty when I dropped off. So this kid never checked my truck back in, someone drove it left it on empty and I got charged for it. Super unprofessional

George R. 
Rating:
5.0

Quick and easy!

TOM G. 
Rating:
5.0

The agent was excellent!

Ida G. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
3.0

Customer did not leave a comment.

Emilio L. 
Rating:
5.0

Customer did not leave a comment.

julie T. 
Rating:
2.0

Not be charged more than the quoted price...over 150 for 1 days trailer hire after they made me buy a tow hitch for 39$!! Ridiculous

David K. 
Rating:
1.0

Employee was very rude and was coughing and sneezing very loudly. When I asked why he was being so rude, he said “If you don't like it, you can go pick up the truck somewhere else.”

Jason P. 
Rating:
3.0

No communication available about returning the rented furniture pads. Your chat agent said I had to contact my out of town pick up location on this one way rental. That's unacceptable. I want to return the pads within 48 hrs to any Uhaul location but your chat agent could not help me.

Kim Y. 
Rating:
5.0

Customer did not leave a comment.

dianne T. 
Rating:
4.0

Customer did not leave a comment.

Todd T. 
Rating:
3.0

Worker was very friendly, don't know who maintains the trucks, but it was 80 degrees out that day, the engine/transmission case cover that's by your feet was not sealed, had a gap, causing extremely hot air from the heat of the engine to blow onto my ankles and was very uncomfortable while my foot was on the gas pedal the entire drive in the uhaul truck. Worker did not seem to care when I told him about it to maybe fix it for the next person to rent that truck.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Rosco T. 
Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
3.0

Truck was dirty, windshield was so dirty it affected my ability to drive, lot is gravel and uneven, I rented a dolly and dolly was not in vehicle when I arrived at my moving site.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

Nancy P. 
Rating:
4.0

Customer did not leave a comment.

derek T. 
Rating:
5.0

The truck needed windshield washer fluid

Jw B. 
Rating:
2.0

It was very hard to drop off process. odometer pic uploading was not sucessfull. have to call help line. She was very help-full.

Muhd H. 
Rating:
2.0

Make sure to have all equipment when requested online. Also, location customer service was terrible. They didn't help much when needed help with an issue with billing. Then had to wait on hold for hour.

Megan D. 
Rating:
5.0

Little trash leftover from previous trip but otherwise great

Vivek P. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

the lock boxes for the key pick-up are VERY difficult to open.

JONELLE B. 
Rating:
2.0

Customer did not leave a comment.

Raghuveer K. 
Rating:
2.0

The young man gave me a truck that was dirty with mud stains inside the truck. The truck made a weird noise also. The truck battery light was on and I requested a new truck that was still dirty. It was a little cleaner then the first truck. He did not look at the truck before I took the truck to make sure it was in good condition. He just told me to upload pictures to a link I could not get to open. I requested the link 3 times and recieved a error message. I would not recommend this location to anyone.

Sharon S. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

There was a mixup with drop off date on the invoice, but it was quickly corrected and I received my refund. Thank you :)

STEFAN ARIES A. 
Rating:
3.0

The vehicle was making too much noise and also on bridges the vehicle was giving trouble to pull

Venkata Lakshmi T. 
Rating:
5.0

The employees or associates are not friendly in all your branches around the country. You need more kind people

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

The vehicle was not clean at all

VISHWANATH K. 
Rating:
5.0

The manager is super nice and truck is clean to drive

SHENGHE B. 
Rating:
5.0

Customer did not leave a comment.

WESLEY B. 
Rating:
5.0

Customer did not leave a comment.

fred C. 
Rating:
5.0

Customer did not leave a comment.

Narasimha V. 
Rating:
5.0

Customer did not leave a comment.

Nelda A. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

Customer did not leave a comment.

Jalil A. 
Rating:
5.0

Customer did not leave a comment.

Weiyang S. 
Rating:
5.0

Customer did not leave a comment.

Harvey W. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

Easy-to-use. Bill is easy to work with.

Robert K. 
Rating:
3.0

Bill was very rude, when I arrived I stood there for 5 min while he continued his phone call and did not even bother to acknowledge I was there. He was not very welcoming or friendly during the rental transaction. Upon returning the vehicle he was not at the office just a note left on the door stating he would return shortly and a phone number to call. When I called the phone number and advised had rented a truck earlier and was returning it he abruptly asked “What do you need" he offered no direction on how to proceed. I had to ask if I needed to just leave the keys in the drop and box; to which he very condescendingly replied to just leave the keys in the dropbox and he would check the truck in 20 minutes or so when he returned and send me an email. I will not return to this location again.

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

PRASAD T. 
Rating:
4.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

mark J. 
Rating:
3.0

The trailer I received was very difficult to open and close. It was obvious the trailer had been used for quite some time and was in need of new paint and some maintenance on the rolling door. One of the taillights did not work. It looked like the wires had been pulled apart inside the trailer and never repaired, which would be a fairly quick job. The location had no moving blankets available, which I had reserved and paid for online, and was told I wouldn't need a dolly, which I also reserved and paid for online and wish I had during loading. The owner was quick to get me checked in and equipment attached, but the location is moderate at best in terms of cleanliness and presentation.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Dalibor P. 
Rating:
1.0

I can't believed what I experienced! Racism? Stereotype? I get mistreated because I am an Asian. First the customer service crew demanded me to step 6 feet back away from him coz “ I m gonna give him and another customer “ covid” That crew is extremely nice to other customers ( white/ black/…) but to me . The only Asian. I feel extremely offensive and mistreated! He violently grab my license , throw the paper at me. Using all the demanding and ordering tone to me but other customers! Is that Uhaul's culture to mistreat and be hateful to Asian? I was in rush to rent a truck that's why I didn't confront him right there but I feel very uncomfortable. After all these Asian crime. I personally experienced that in Uhaul office Thank you Uhaul! For promoting Asian hate crime! I need an official answer and refund for my ride or I m gonna contacting my family lawyer for any further legal action!

ChunNam C. 
Rating:
5.0

Bill was very helpful in getting us in our rental and out the door without issue.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO L. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

Only one person working who seemed very stressed out with handling customers. I don't blame him, it seems there should be a few more staff to help out.

JACOB T. 
Rating:
4.0

Customer did not leave a comment.

DEREK T. 
Rating:
5.0

Customer did not leave a comment.

Kelvin O. 
Rating:
5.0

Need more enclosed trailers spread across Lewisville area. I had to drive a half an hour to get what I needed.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Guillermina M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE Z. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
1.0

Unfortunately the person was not thete in person, had to call him to cone back to the shop , 15 minutes later. He was very rude asking me to stand 6 ft away which is appropriate but when I said I prefer to stand at the door he offered me to leave and cancel the reservation. Never coming back to this shop again.

KARIM A. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
4.0

Accommodate customers using the Phone app, for example if an appliance dolly os a part of a phone app customer's order, have that ready

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
2.0

I called to check on opening hours for Christmas Eve and ability to return unit early. A lady called Portia advised they were open until 4pm and could return the trailer any time prior to then. On arrival at @ 2pm a male employee told me they were closed. He "helpfully" explained to me that it was Christmas Eve, (which I was aware of and was specifically why I called in advance to verify if they were open) and as he wasn't the person I spoke on the phone, I would just have to do self check in. I unhitched the trailer and left. Would not recommend Mr Ebenezer or this location to anyone, let alone a friend. Merry Christmas.

ANDREW W. 
Rating:
1.0

rude owner several complaints with customer support the truck it's self and the payment

Matthews O. 
Rating:
2.0

No one there to help me at noon today, had to drop off vehicle using online app & drop box which I don't like to do

Michael R. 
Rating:
3.0

More area for customer parking , had to move while waiting for agent to book our unit

David H. 
Rating:
2.0

Truck had a bad battery and aways needed jumped to start. Customer service was of no help when I called the central help number and just wasted my time. Truck was dropped off after hours and didn't have a chance to discuss with rep but I did make comment in the comments section and indicated I did not want to accept charges as is due to this issue. Received an email the next day saying I'd been charged. No phone call to discuss or resolve the situation. I would expect some kind of discount given the hassle I had to deal with each time I needed to start the truck. I did not want to waste time returning the truck to switch it out. Hard pass from me using Uhaul next time.

Alan J. 
Rating:
5.0

Bill took excellent care of me and made my potentially stressful process very smooth. Please thank him for me.

BRETT W. 
No reviews have been submitted for this location.

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