Customer Reviews for Frisco Self Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Ramp got struck not coming out, this caused loading/ unloading difficulty for the 15 footer

Rating:

5.0

We picked the vehicle up with less than a quarter tank of gas. It would have been more convenient to have sufficient gas to begin the rental reservation and refuel before drop off.

Rating:

5.0

None needed

Rating:

5.0

Everything was great, it did take me a minute to find the Key Box, as i was doing a self after hours pickup. Other than that, you guys were 100%

Rating:

1.0

The entire "use your app" process was a huge pain. A little in-person customer service would go a long way. I did all the registration in advance, but you required me to do it (and more) a second time. This took 30 minutes and cut into the rental time in which I needed the truck. The person who called to verify my friend was rude. You want to charge me $25 for not folding blankets (which I did), but they were thrown all over the truck when I picked it up. Try a little customer service. I will not be renting again.

Rating:

1.0

Awful Experience! Though the people on the phone were as helpful as they could be not being there in person!!

Rating:

5.0

Probably a sign pointing people to the keys for vehicles.

Rating:

3.0

I deserved a dolly and it wasn’t in the truck. I had to travel to another U-Haul out of my way to get a dolly. When I got there that person told me I had to go back to the original location to get the dolly

Rating:

5.0

Everything is good at the location.

Rating:

3.0

The online has too much advertising and constant sales pitch.

Rating:

4.0

Contactless option is very good. However, the truck I rented was not completely clean from inside.

Rating:

3.0

I was disappointed in this facility. I had a reservation that I made a couple days earlier but when I arrived there was a lot of confusion on the rental. The woman I worked with did finally figure out how to make it happen but the wait time was long and the truck was a mess. Cigarette ashes, cracked windshield, missing side panels with exposed electrical. I needed the truck because we had planned a move so I took it as is but was very disappointed. I think this facility helps Uhaul out so maybe it was not their fault since they are not just a Uhaul provider but a storage provider. I was happy she was able to make it happen once all was said and done.

Rating:

1.0

This location is terrible. The service was horrendous. We had a 2 hour delay just to get our boxes. No one was helping and it was truly a horrendous experience. Never using uhaul again

Rating:

1.0

The cab was filthy and the passenger seat was torn and sticky. The vehicle should not have been rented in this condition. Also, I ordered a dolly to be included in the rental and it was not there.

Rating:

5.0

The staff is friendly and very helpful

Rating:

2.0

The cargo van smelled horrendous and was filthy inside and out. Broken side mirror.

Rating:

3.0

Website pick up and drop off by phone was a horrible experience. Reservation was not linked to the phone number or email. Could not pickup the truck, and could not drop off the truck, as expected. Spent an hour on the phone to resolve. The plus side is that tech support was knowledgeable and were able to resolve the issue. Would have rated excellent, if pickup and drop off were working as intended.

Rating:

5.0

Super friendly and easy process

Rating:

4.0

The lady at front was courteous and helpful. It’s the Uhaul system itself I see being flawed

Rating:

5.0

Mechanical maintenance check. The vehicle had the engine light on, but worked well.

Rating:

5.0

The ladies working at this location were very nice and helpful. To u-haul, don't allow dolly rentals at a location that does not offer them - this made my move extremely difficult and time consuming. Had I known in advance I would've made other plans but given the time I had no other option, very disappointing.

Rating:

2.0

The self service process to get the truck was not clear. It took over an hour and 5 spectate calls to customer service to locate the lockbox. The truck was filthy inside. Low on fuel. Returning the truck was also a hassle. The parking spots were tight and the customer service rep instructed me to place both dolly’s inside the cabin of the truck. He said if I left the dolly's in the cargo area of the truck and they were stolen I’d be responsible for replacing them. I had to cram both dolly’s inside the cabin. Very unsatisfactory service.

Rating:

5.0

Just fix the broken mirror as in a van switching lanes is not safe with it broken (there’s a hole through it)

Rating:

3.0

The truck I reserved wasn't there at the time of pick-up. Was offered bigger truck available at that time, but it's so old and difficult to drive. Bad experience. Need to replace with newer trucks.

Rating:

1.0

Unable to pick up truck using my mobile phone. Called for help and was placed in line for a 33 minute wait. Which was 30 minutes past my scheduled pick up time. The location is a storage facility. U Hail rents truck space but provides no customer service. Fortunately one employee, Tye, took it upon herself to help UHaul customers out. If not for Tye I would not have gotten my scheduled truck today. Terrible.

Rating:

1.0

We were supposed to pick up the uhaul at 7 AM because we wanted to beat the heat as much as possible. We ended up having to wait until the actual store opened at 10 because we were lent given a code to open the lock box where our key was to drive the uhaul. It’s ridiculous that it is advertised as self service when it’s really not. This is the second time we use the company and the second time we have a terrible experience. We tried calling the 1800 number and also the number that’s on file for that store and nothing. It’s completely ridiculous and a waste of peoples time and money.

Rating:

5.0

Tiffany was terrific and very professional.

Rating:

2.0

Your website is garbage. Instead of simply letting me know what vehicles are available at a location, I have to go vehicle by vehicle, and find out they are someplace else. For the majority of people, the location is most important, not vehicle size. Terrible website. Terrible! Just awful. For the love of god, put an option to look at vehicles at a certain location. Nobody gives a shit that the 17 foot truck is available at a location an hour away. Location first, then options for other locations. Why do I have to tell you this? How is this not obvious? Search by location first, then expand outward. Why would I care that a certain truck is a mere hour away? If I need a larger truck, let me expand my search. Don’t force me to go truck by truck, and see how far away they all are. WTF. Honestly. Why? It took me forever just to find what truck is available near me, but I got to know all the other trucks available in a hundred mile radius. Do you think that’s fun for people? Do you think Uhaul trivia is a thing? Hey guys what town hat the 17 footer? Nobody give a shit. Tell us what’s available near us first. Is this not obvious?

Rating:

2.0

I showed up just after my pickup time and the app wouldn't let me check in. It took me about 10 mins and multiple tries before it checked me in. Then it took another 30 mins to get "verified". This time cut into my rental time and I was almost late with my return.

Rating:

5.0

Very clean and highly professional service. Thank you Thy and Tiffny

Rating:

5.0

Tiffany and ty were excellent I would recommend a friend to stop by. They were very nice and courteous.

Rating:

3.0

rent trucks without dead batteries and include a ramp with the truck. Also your check in process is slow and painful.

Rating:

1.0

I returned truck Sunday afternoon, 2:24 pm. They did not check truck in until Tuesday, charging me $95 extra with no phone call to me. Now 6 days to get my money back. UNACCEPTABLE

Rating:

3.0

The website would not work, I spent over an hour on the phone with customer service trying to troubleshoot the check in. I will say you have excellent customer service, Courtney was willing to try every method to get my app to work. When I tried to return my truck the website went down again, and I had to leave due to prior commitments. Only rated 3 stars because of my experience on the phone with customer service.

Rating:

5.0

The young man that called me from phone # 972-436-6017 was very rude when he called me because he wanted the van back earlier & when I kept telling him I was to have it till 1pm, he instantly said it was 11:15 am , needed it at 10am. After going back and forth with him, he told me to take it up with the lady that made my reservation and I would be charged for 2 days & then hung up on me.

Rating:

1.0

This was the WORST experience ever Your application is NOT ready for the public. You made a stressful situation 100x worse. It shouldn’t take an hour to rent a U-Haul through a mobile app. From the GPS that couldn’t pin point the location to the identity verification and numerous pictures being uploaded you wasted and ruined our day. You deserve a negative 10. Also price in the end was ridiculous.

Rating:

5.0

The online experience was horrible, changing passwords 4 times and never worked. A worker at this location had to manually input my pickup, couldn't input truck condition, and couldn't input bringing back the truck. Received an email of bill but it is too small to read on my phone. Impressed with location but very disappointed with uhaul on line service. This happened 4 years ago and has not changed since.

Rating:

5.0

The staff at this location was very helpful and attended to our needs sincerely and very professional. Unlike the u haul corporate customer service individual spoken to.

Rating:

3.0

The drop off area is outside the geo tagging for check in and the attendant said they wouldn't get to check for hours and to only use the mobile app that wouldn't let me check the uhaul in until I drove around the entire building finding where the geo-tagging would let me.

Rating:

5.0

Provide twine to costumers like Ikea does.

Rating:

5.0

Attendant was helpful and friendly.

Rating:

4.0

Very busy place. Need more staff For busy times.

Rating:

5.0

Excellent

Rating:

5.0

I made my reservation at the location, not online. Just wanted to make sure I was getting the vehicle I needed. Check out was friendly and fast on the morning I needed it. Check back in (only needed the truck for 3 hours and under 9 miles) was also fast. Staff was friendly and fast. I would definitely recommend Frisco Self Storage when you next need for a moving truck comes up.

Rating:

4.0

The key needed considerable jiggling in the ignition switch before the truck would start. The gas tank was not full when I got the truck but it was when I returned it. Otherwise the truck was very clean and I love the convenient location.

Rating:

5.0

Working with the staff here was a wonderful experience. They helped to make my move easy and less stressful which was so very appreciated. Thank you so much for your kindness, patience and outstanding customer service especially since I can be a bit scattered :)

Rating:

5.0

The app did not work for self pick-up. The server being down for 48 hrs made it impossible to return my vehicle.

Rating:

3.0

The van was so tightly parked I had to climb in via the passenger side and over console. Two box trucks way too close. The tuck was also dirty, with some sandy mud all over it.

Rating:

5.0

Tiffany was very helpful!!!

Rating:

5.0

The young lady that helped me was great.

Rating:

5.0

Everything went well. The dealership is great. The desk people are great.

Rating:

5.0

Had to drive truck 60 miles empty

Rating:

5.0

GREAT CUSTOMER SERVICE!

Rating:

5.0

The young lady was very courteous and helpful. You have an exceptional employee.

Rating:

5.0

Have a printed form as backup for when the Uhaul computer system is down.