I got fleas on me inside the office. Workers were dirty and the office was a shed in the middle of several RV's parked close together. The trailer looked good and clean. I was offered insurance to cover the trailer in case of an accident. I decline. The trailer LEAKED profusely and ruined half my load. I was charged more than I was quoted over the phone.Amy C.
Customer Reviews for Frontier RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Caitlin H.
Customer did not leave a comment.Thomas W.
My experience with the gentlemen in Lott, Texas was amazing!!! Communication was excellent, welcoming, friend, answered all my questions. Highly recommend them!! They were great!!!Laura H.
So I originally rented for a pick up in temple. Original pick up time was 2:00pm. I called at 10 Am to see if I could pick up the truck at 1230. All was fine. 12:15 I get a call that my truck was not going to be available. And I needed to drive 40 miles out of the way to pick it up which is Lott, Tx. The customer service agent would only offer a 50$ credit. This would be totally unacceptable simply because now I have to drive the 26ft truck 40 miles home, use that gas on top of the gas and time it took to get the truck. And what do you know my review previously was not contacted about. Horrible experience all the way aroundthomas C.
Customer did not leave a comment.Christopher G.
Open on Sundays for last minute rental needs.katherine C.
Customer did not leave a comment.Anthony R.
Cluster of a mess.Jeffrey D.
Manager should be aware of the order and have the equipment ready on time.Joseph H.
Very friendly staffdale I.
Keep track of your equipment. RJ's in Waco sucks! Dale and the crew in Lott are ACES!! Dale and Kenneth MY Uhaul hookups forever! Thank-you so much for your EXCELLENT customer service.robyn B.
Great bunch of guys that work there, very helpful.FRANK Z.
Customer did not leave a comment.leo M.
Customer did not leave a comment.Armando G.
They were amazing !! I'm so glad to have such people local !! He helped me figure everything out I couldn't have asked for a better representative!!Chasity W.
Customer did not leave a comment.Charles M.
The truck that we pickup was not Service before seding us on a long trip to Florida. It brook on the highway about 399 miles away call Service it take 2 he still did not know what wrong with the truck. He put some fluid and send us on our way . Was not working we have to put in the fluid he gave us every stop when we gas. Dont they servic the truck before every long trip rental? And the truck is leaking too when we got home the next day all our boxes was wet it was raining on the way to Florida. The windshield is not working. Bad experience all from beginning to end. Been renting from U-haul for 25 years never this bad. Need to pull this truck before is something bad bad happen.VISALSANDAN H.
Very easy to work with.Jennifer L.
Customer did not leave a comment.Arnold F.
Customer did not leave a comment.STAPHANIE B.
Customer did not leave a comment.MAGDALEN W.
Better U-haul signage facing the roadwayCleveland H.
Use Diesel engines in the 26 footers instead of gasoline engines, save fuel expenses for customers. I really liked the parking break on the 26 foot Ford truck. The seat was comfortable on the long drive. Cruise control was convenient to use with no problems maintaining speed while also towing a trailer. The truck never felt under powered.marvin H.
Nothing. Dale was really helpful. We had to get a truck from cameron but they didn't have any that size at the location that was emailed to me. So mike called around and found a place. He end up talking to dale to see if he had a truck since we were giving the run arounds from the temple customs care service and he did have one. Thank u dale and mike for y'all help.sylvia A.
Excellent service. Great U-Haul location. Thank you!Richard C.
Best U-Haul rental place I have been too.Nancy P.
Customer did not leave a comment.jerry G.
Customer did not leave a comment.JUDGE W.
WHEN YOU TOOK MY RESERVATION YOU WERE GIVEN MY CREDIT CARD NUMBER AND WHEN I PICKED UP THE VEHICLE AT THE LOCATION I WAS LEAD TO IT WAS DOUBLE AND YOUR SYSTEM WOULD NOT ALLOW ME TO PAY THE BALANCE OF THE RENTAL AS WAS PAID IN CASH, HUGH, INPOSITION AS I DID NOT BRING CASH WITH ME 50 MILES AWAY, AS MY CREDIT CARD WAS PUT ON HOLD!! RELEASE THE HOLD ON MY CARD SO THAT I CAN COMPLETE MY TRANSACTION WITH THE SUPPLIER!!! NOW!!!kim B.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.Barbara R.
My problem is not with these locations my problem is with the uhaul and the drop off spot in Cameron Tx. They do not expect trailers so I had to find a different location and I get and extra bill this morning for going over the mileage.Bryan W.
Customer did not leave a comment.Dean S.
Very friendly people and the truck rode smooth and easy.PAUL M.
Location was not open during hours posted. Location was disorganized and uninviting.Patrick L.
No one was there jus told me to drop it off wen I calledNeiman J.
Customer did not leave a comment.Carla M.
Customer did not leave a comment.tom R.
Clean the inside of the trailers. A gray soil/dust rubbed off on some of my upholstery.Cindy B.
close to my residence, great service.leo M.
Not a comment for this location, but overall customer service. Always check to make sure they have your rental on location! I was called the day before moving and notified that the size of trailer I had reserved 2 weeks before was not available and they were downsizing me to a smaller trailer. After 1 hour on the phone, I located the size trailer we needed in a different town. Not a good way to do business Uhaul. Like I mentioned earlier, it was not his location, I just finally had the option to comment.Jennifer L.
Old guy was just, stick it over there, under that tree, ask if he needed the paperwork, he replied no and then I recieved a late day charge via email..... after I dropped off the trialer the day I was told I was supposed to!Charles L.
Nothing. I arrived before the facility was open, but the gentleman said he would be right down to help me.Claude S.
Great people!Iris S.
Great service!HOLLE S.
Close location for my homeDAVID S.
Customer did not leave a comment.Susan W.
Great customer serviceTERRY G.
This is our second time using this location, first time was drop off only second time pick up and drop off. We could not be anymore please with the ease of doing business at this location. Customer service is TOP NOTCH. We highly recommend this location and happy to have UHAUL close by.Lorrie D.
Customer did not leave a comment.Rhon G.
It was a lot of fun!Robert S.
It took over an hour to complete the rental paperwork despite the fact that I had pre registered online. Weather was terrible and made office internet unable to connect to complete rental. No vehicle inspection was done.Joe L.
Customer did not leave a comment.shirley L.
Customer did not leave a comment.John B.
Customer did not leave a comment.Teresa B.
I was in Waco TX two blocks from U-Haul dealership with 6-7 open trailers 5'x9' on the lot. I called U-Haul after hours and they gave me an appointment for the next day approximately 24 miles away with Frontier RV. The owner was very helpful and the site easily found. However, I sent my daughter back to the Dealership and she was told that she could get a trailer there after she told them that she did not have an appointment. Spend your time moving trailers around rather than prospective customers. I will never call for an appointment again may use another company if possible.ranbo S.
Have the program that you use for the application easier for your employer to use so it don't take so long. Poor man had to put my information in his computer 3 or 4 times before it finally accepted it. I must have been there over 45 minutes thanks to him being so kind and kept saying he was sorry it was taking so long. it really makes a difference when you have really nice people like him to work with.BRENDA S.
there uhaul computer system was down and it took almost 2 hrs before I was able to get down the rd.DEE W.
The manager is super nice, the staff is very helpful.JF P V.
Customer did not leave a comment.Connally F.
Customer did not leave a comment.JOHN D N.
Customer did not leave a comment.ZACHARY S.
This was a good UHaul rental experience. The trailer we wanted was available and clean. The people at Frontier RV were friendly and helpful. They even called the day before to let us know everything was ready for our arrival.Robert S.
Customer did not leave a comment.KRISTIN S.
Customer did not leave a comment.TERRY A.
Have someone there to receive the equipment in the middle of a business day. Lot is full of broken down vehicles and RVs.sara M.
Customer did not leave a comment.ROY V.
Customer did not leave a comment.JOHN L.
Nothing. Mr. Dell was very polite, helpful and kind.DARLENE H.
Ashtray had not been emptied. And we are not smokers so we don't like dirty ashtrays.James J.
This was an excellent service experience . Very very very good service. very very courteous & friendly & helpful.. Keep this man & everyone at this location. It was a great experience doing business with this man . I will definitely do more business with him.CLAUD V.
all was greatpeggy H.
Customer did not leave a comment.STAPHANIE B.
Customer did not leave a comment.JEANETTE N.
I think they did a fine job....courteous and accommodating.GARY P.
great customer service. frendly personal.ROLANDO G.
the person in charge of renting out the truck was not there on a saturday during business hours, he had a family emergency. I had reserved the truck online saturday morning, it was supposed to cost 39.99 plus 14.99 insurance and 1.oo a mile for a hundred miles. I was charged 50.00 o n Saturday but couldnt pick it up until Sunday afternoon, I was charged 187.00 on sunday but was told I wouldnt be charged until tuesday at drop off. The guy never showed at all, his grandson who was ill and not all together there i mentally checked me out. then the truck was stolen from me, I reported it right away, and then I get a bill for 2600 when they finally recover the truck 3 weeks later. The theif drove around in a 26ft uhaul for 3 weeks and noone noticed?? why no gps tracker? really not smart.TERESA F.
I was more than pleased. Customer service was accommodating. To get to office, lot was a bit crowded and dark when returning rental. Again, best customer service in a while. Keep up good work.ELIZABETH R.
Customer did not leave a comment.BRIDGET J.
Customer did not leave a comment.WAYNE W.
Had a problem with the computer software to accept my credit cardLARRY B.
For the location, I was pleasantly surprised at the amount of inventory... Staff was great!!!WRIGHT W.
These people lied to me. i talked to them one hour before i was to pick up the truck and they let someone else have the truck. When i went to pick it up I waited 3 hours while paying $50 an hour for 2 movers to sit and wait for the truck so it cost me $150 dollars . these people are rude and lie.PATRICIA F.
Customer did not leave a comment.ALBERT R.
Location to crowdedWILLIAM J.
Customer did not leave a comment.Jordan D.
Customer did not leave a comment.KYANA S.
Customer did not leave a comment.BARBARA M.
I was quoted 1 price and the paperwork was done all wrong. I was told when I called it would cost me $276 for 2 days. It ended up costing me over $500 dollars. When I returned the truck the guy took the keys and did not check anything. He said he would send me an email on my final bill. I am very disappointed.CONNIE W.
Customer did not leave a comment.karen K.
Good service went out of their way to please us !NICKI R.
The people here go above and beyond in their helpfulness. A pleasure to do business with. Would use this place again.John D N.
He went above and beyond to get our truck to his location, along with the equipment. Very nice guy.travis G.
Customer did not leave a comment.DAVID D.
wold of like to of picked up the truck at the location i reqested as it was only 2 miles rather then 15 from my house thus me driving extra 30 miles xtra gas and extra miles thank you donald mackingDONALD M.
Same as above.CHARLES B.