Customer Reviews for Frothy Top Roadside Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Frothy Top Roadside Stop

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Brad K. on

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All good

Dana W. on

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Awesome people here!!

caroline A. on

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Customer did not leave a comment.

Hepsi R. on

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Hepsi R. on

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Chad B. on

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Super nice folks there at Frosty Top. They had exactly what I needed and everything worked perfectly and smoothly. The auto transport trailer was set up so easy to use. I really appreciated the fold down fender wells. They allowed the doors to open on my lowered car when loading and unloading. Every aspect of the trailer was very well designed, sturdy, and intuitive to use even as my first time using a trailer such as this. Well done!

Travis B. on

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We did not receive the appliance dolly that we paid For.

william W. on

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Was not open, so can't review.

Rose F. on

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Dana at Frothy Top was so wonderful and helped us so well through the difficult process that we were going through. I would want her as our representative for U-Haul always!

Cleo M. on

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ROGELIO R. on

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Gail B. on

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Susan F. on

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Steven G. on

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DEBRA L. on

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Willina H. on

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Kathy R. on

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Any issues I had were on the website only. The service person was wonderful and returning the truck was a breeze. I will probably be going back at least one more time myself.

ROBERT M. on

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The taillights and turn signals stopped working after 1 hour into my trip. I cleaned the contacts and they worked intermittently. I was pulled over by a police man in Salt Lake City for not having turn signals and brake lights. At that point I was ordered to pull over and make the necessary repairs. I installed a new taillight fixture and spliced the wiring to get back on the road. I lost a half day of travel. I was not happy to have this problem.

Kevin T. on

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U-Haul was cumbersome to use

Mark L. on

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ROGELIO R. on

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Brian L. on

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Bethany K. on

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I dropped my trailer off at this location as I was told I could do from the original location but this location then charged me an additional $119.10 even though they didn't do anything except receive the trailer and did not rent me any equipment. This was not expected and really needs to be resolved.

Sheri S. on

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Frothy top very good environment very friendly and helpful. Would highly recomand them

Lane H. on

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Forrest P. on

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Charlotte M. on

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None, the young lady was very knowledgeable and helpful.

Lexie W. on

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Excellent customer service!! Staff was extremely friendly and helpful. Would definitely use them again.

Charles M. on

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She needs to make sure you understand that she dose things very differently than larger. Stores do

DANA V. on

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Very friendly and professional services.

DANA V. on

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Very friendly and professional services.

Eddie R. on

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Perfect experience this time.

robert T. on

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can't think of anything.

Aaron E. on

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Francis D. on

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Nothing everything was grate

Russell B. on

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Wash the trucks and have trucks closer to town.

Darrell K. on

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Randy P. on

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Randall C. on

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Below is an email I sent to Uhaul 13 days ago: This invoice I received shows I returned the truck with 3/4 on the fuel gauge. This is not correct. I purchased 5 gallons of fuel as the gauge was just below the 3/4 line which brought the fuel level just over the center of the 7/8 mark. I then drove 2 miles to the drop off point and returned the truck. Since I have not received any response it appears this transaction is over as far as uhaul is concerned. I will not be using uhaul again due to the unethical business practices I have experienced with the last 2 rentals. I will also discourage anyone else from doing business with you.

Jeanett B. on

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Did overall questioning on if there were issues

Darrin T. on

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I drove under 80 miles and put 8 gallons in it. Return site added another 4 gallons to supposedly get to half a tank. That’s less then 6 mpg. My bigger work truck does better. It was at the 1/2 when dropped off

Pablo B. on

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Did after hour drop off. Folded blankets, cleaned truck and locked it up and they still charged me $25 cleanup. Either someone is a bold face liar or just took a bad day out on my drop off. Will never use U-Haul again.

Karen S. on

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Michael P. on

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Rachel G. on

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Original pick up location was not available, so was asked to pick up truck in Mehama. Which was not a big deal but I was given an extra day and mileage that I didn't need. Would have liked to have money off the actual rental.

Steve G. on

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Uhaul sent me a text 30 minutes after I had picked up the truck changing the drop off to a location 25 miles out of my way. I was told the reason was my original drop off location was full and could not accept more trucks. This was not true but was probably just more convenient for Uhaul.

Joel P. on

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SANDY S. on

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Kevin V. on

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James P. on

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My U-Haul experience was great,the truck did surprisingly well on fuel and everything worked as it should. the truck was alittle dirty on the inside on the floor and it seemed like the last people barely cleaned it. I also wasn’t happy with the price per mile I feel like it was alittle high and needs some improvement, but I would definitely use U-Haul again on any future moves

Randy C. on

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No need for improve it great already

Daniel P. on

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Will not be using U-Haul or recommending it to anyone. Did not know it was supposed to be returned somewhere else so got screwed out of a good amount of money for returning it to same place I got it from! Good thing there are other services out there

Richard F. on

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Cheryl M. on

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Very friendly and accommodating people at Frothy Top. Couldn't have had a better experience had I wanted it! Thank you UHaul and Frothy Top.

Ramona B. on

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This was top rate customer service, there is nothing more that could of been provided by the gal that helped us there. She was amazing, even in the freezing cold and rain -so professional, polite, and always a smile on her face. I thank her so much for making a stressful moving experience pleasurable. :)

Marie C. on

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Make sure the people get the to covers for the mattress & Box springs!

PHILLIP Z. on

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Joshua A. on

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Let this location have a trailer more suited for hauling barkdust/rock.

LARRY S. on

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Wanted to pick up trailer at Stayton I was sent on a 18 mile extra trip to pick up and when I went by Stayton there was a trailer there.

Gary P. on

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Steven F. on

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Dennis M. on

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This location did not seem to be much for customer service. I felt like I was an inconvenience to them.

Randall C. on

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CARRIE F. on

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Quick and great service!

DUANE C. on

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They had to enter the information six times before your system would except it !!!

Patrick R. on

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Rolling stock inventory way low. 2 - AV's and the one UV. Saw no trucks, of which there were several not so long ago. This is an important location for those of us in the rural North Santiam Canyon of Oregon.

Chelsea C. on

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I was contacted and told that I could only pick up from this location and couldn't dtop off here, which apparently was not the case.

Justin M. on

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Mark L. on

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