Customer Reviews for Full Service Diagnostics
(U-Haul Neighborhood Dealer)

345 reviews

13679 Manhasset Rd Ste 10   Apple Valley, CA 92308
(East of the Apple Valley animal shelter)

(760) 240-5108

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(760) 240-5108

13679 Manhasset Rd Ste 10
Apple Valley, CA 92308
(East of the Apple Valley animal shelter)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Anna E. 
Rating:
5.0

The lady there was excellent and super knowledgeable! I would recommend anyone to rent there. She is excellent with a smile!

George A. 
Rating:
3.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

peter M. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

I don't understand why I was charged 3 days of rental for 24 hours of use

Adam H. 
Rating:
5.0

Customer did not leave a comment.

SARAH E. 
Rating:
3.0

I believe I was overcharged for my rental... 26 foot truck, for 4 days, 200 miles (approximately)... Charged $464+ on rental; then an additional $294 on return (with a full tank). That's NOT what I was told/expecting!

Mark W. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

SARAH E. 
Rating:
3.0

Disappointed

CODY L. 
Rating:
5.0

Customer did not leave a comment.

SARKIS B. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
5.0

The office is listed as suite 10, it's actually suite 1. I wasted a lot of time trying to figure this out, and after not being able to find the first 2 trucks, I found one that had just been turned in and hadn't been cleaned yet. Not the locations fault, but maybe the address on the uhaul.com page can be updated to keep it from happening in the future.

Troy B. 
Rating:
5.0

Excellent service!

Douglas S. 
Rating:
4.0

Tell the customer that the rental is due back in 24hrs. I myself wasn't sure how long I had to bring it back I didn't see that anywhere in the office or high light it on the paperwork. Nice employees!

SCOTT S. 
Rating:
1.0

Rented car dolly for 24 hour period. Picked up at 9am and returned a few hours later. My receipt arrived in email a couple days later and it indicated I had rented 2 days. Jessica at the rental place helped me on pick up and return. The business is so busy they can't help customers in a timely manner. The car dolly had a strap that was torn half way through. The strap ratchets have not been serviced ever. A little oil is all they would need. I will NEVER rent from this location and will reconsider renting from U-Haul in the future considering this experience.

CHRISTOPHER M. 
Rating:
1.0

Worst drop off place and instructions were not clear enough for drop off

Jason M. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

VELIA V. 
Rating:
5.0

The people in this place were friendly, helpful and efficient. The smell of popcorn in the office was wonderful.

John M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Best uhaul dealer in high desert great customer service.

JESSICA B. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

they guy there went above and beyond what anyone would expect, the girls were nice too, but this guy went way out of his way to find me a truck and I cant even begin to tell you how appreciative i was for his help, so unfortunate i cant remember his name!! tall and skinny give him a raise!!

JOHN K R. 
Rating:
1.0

Na

AUGUSTINA D. 
Rating:
3.0

Online pick up did not work properly and caused frustration and confusion. Ended up redoing everything inside office with staff. I rate the online process zero stars. I rate the staff that helped me five stars. Corporate needs to get rid of their online system and just go back to working with people! The truck was great. We had no problems with it on our drive from California to Maryland.

Janice R. 
Rating:
5.0

Amazing customer service and great people. Would definitely be coming back here to rent again. Jessica is the best!

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
1.0

Equipment (dolly and moving blankets) were not available, even though it was reserved and paid for.

Dominic M. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Renato R. 
Rating:
1.0

Went to pick up a trailer that was reserved and when I arrived I was informed it was broken. I had reserved it a week prior why would I not be informed on the day of? I then had to rent a truck and spend more money on moving.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Give them a refund if you can't meet the terms of the contract.

Jacob R. 
Rating:
3.0

Customer did not leave a comment.

GINGER S. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
4.0

Customer did not leave a comment.

VALERIE T. 
Rating:
5.0

Very friendly--someone backed up the trailer for me ;)

Jennetta B. 
Rating:
1.0

Have dedicated staff that work the uhaul rentals instead of running there own shop and train the employees on how to rent equipment and use a printer. Truck was patched together piece of junk that had no fuel below the empty line and insisted that it had to be that truck I rented even though there were plenty of other units available.

David P. 
Rating:
5.0

The workers were all very nice and professional. The truck ride was a little on the bumpy side. I would recommend to friends and family.

Pam S. 
Rating:
3.0

The U-Haul representative behind the desk wasn't very knowledgable. She made mistakes in dealing with my credit card data. The errors made if difficult to purchase insurance.

Thomas L. 
Rating:
1.0

SILL WAITING FOR HITCH HAD APPT FOR APRIL 27TH!!!

Charles S. 
Rating:
5.0

Nothing always great service the gals are very nice, friendly, get up in and out quickly, waiting room and office is always clean

LEANN M. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

ERICA T. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
4.0

Customer did not leave a comment.

Schyler H. 
Rating:
5.0

Customer did not leave a comment.

Engelberto C. 
Rating:
5.0

Very friendly and profecional service.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

No recommendations for improvement, easy location to find, customer service very professional.

Andrea S. 
Rating:
5.0

The most friendly staff ever

Milinda B. 
Rating:
5.0

Customer did not leave a comment.

Ronaldo F. 
Rating:
5.0

Customer did not leave a comment.

Marcos F. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Customer did not leave a comment.

Raylene A. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

donna K. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Excellent customer service. !!!!

Mark R. 
Rating:
5.0

Customer did not leave a comment.

DaShawn P. 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Great Service

Brian C. 
Rating:
3.0

Truck was still hitched to trailer and upon loading, the top left wood slat was cracked that had blanket bag was attached to. And had to drive second trip because the tow dolly I had ordered was not available. Adding 300 miles to my mileage.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
1.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

The Apple valley location was great and the customer service was perfect!!!! The original location in ontario was the worst ever!!!! They called me the day before I was to pick up my rental and told me they would not have what I need for my reservation. This was A very big deal for me as my plans were to leave the next day. There was effort to help me. They said if I want one there was one in apple valley or big bear and I needed to go go and get the equipment. This was the worst ever customer service I have ever had with uhaul!!!! I had to drive three hours out of my way to get what I had reserved!!!! This was very poor customer service!!!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Anna O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

I would say wash them when I got the truck it was dirty.

Simone B. 
Rating:
4.0

Customer did not leave a comment.

Daniela M. 
Rating:
1.0

The customer service sucked and the lady was rude when I complained about how much money I losted, she didn't care, and I didn't need her too, I was just expressing my experience. I will never rent or go to this particular uhaul location. Ever!!!

Latrice P. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Martha D. 
Rating:
5.0

The staff is so friendly and helpful will never go anywhere else!!! Toni the one in the office made it as easy and painless as possible. Thank all of you

JESSICA B. 
Rating:
5.0

If u bring the truck back with more fuel, should reduce the overall price of the rental. They shouldn't b able to keep the extra gas that u paid for, and not get reimburse. Not cool, but charge me for going over miles.... kind of a RIP off...

Deon D. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
4.0

Customer did not leave a comment.

rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Maxinne V. 
Rating:
5.0

Customer did not leave a comment.

Marty B. 
Rating:
5.0

Best experience ever

Brian C. 
Rating:
5.0

Clean, fast and efficient.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Humberto L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Pablo T. 
Rating:
3.0

I went 5 mi in the truck and they charged me 2.5 gallons of gas

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Elias Z. 
Rating:
4.0

The location was fine but the online service wasn't, I was basically forced to pay extra for the $14 insurance when the site said I could choose the $5 insurance. Everytime I tried it wouldn't let me move forward with the reservation unless I chose a more expensive insurance. A $19 a day rental turned into $80+ for one day PLUS another $40+ for a second day PLUS another $30 charge to my card after the truck was returned, 12hrs early.

Tina A. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top