The truck itself was fine but everything else about the location and the process was horrible. The building and surroundings looked like an overgrown junk yard from Mad Max. Also, the process to pick up the truck described on the website and app, as well as the person I talked to from the UHAUL app were flat out wrong, nothing I was told was accurate - no box on the truck with the key, then no key in the key return on the building. It took 50 frustrating minutes to locate the key and that only happened when a woman working there (who doesn't even do UHAUL work) found the key somewhere inside the building and brought it outside. Absolutely horrible experience and would not recommend to anyone.
TIM O
Customer Reviews for Full Throttle Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing to do with Full Throttle Transport, they were great. The problem I had was with the way you schedule trucks at different locations. When I went online it showed there was a 10ft. truck available at Southbridge location, so I booked it. Then I get a call saying no truck the size I needed was available there. OK, fine so they have one 6 miles away in Dudley. Ok person told me all set, truck will be there all reserved. I get a call the day before the move telling me truck not available there and I had to go to Webster 9miles away. I told them NO, no more run around. They offered a bigger truck deal but I told them I needed a smaller truck. Then I'm told there was a one way truck I could use that one. OK, so the day of the move I go to Dudley and told them about the whole online hassle and they told me the truck had been booked by me the week before. So not sure why I got the call saying no truck in Dudley. Fix online scheduling, showing only what is available at each location and make sure customer has it the day they need it
EUGENE C