Customer Reviews for Fuller Reflections
(U-Haul Neighborhood Dealer)

204 reviews

1083 Hwy 99 N   Eugene, OR 97402

(541) 688-3977

Hours

  • Mon–Tue
    8 am–12 pm
  • Wed–Fri
    8 am–4:30 pm
  • Saturday
    8 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/23/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(541) 688-3977

1083 Hwy 99 N
Eugene, OR 97402

Services at this Location:

Hours

  • Mon–Tue
    8 am–12 pm
  • Wed–Fri
    8 am–4:30 pm
  • Saturday
    8 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/23/2022 - 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Denith T. 
Rating:
4.0

Customer did not leave a comment.

Cynthia C. 
Rating:
3.0

We dropped our rental after hours. It was dark and no staff, so difficult to rate. We did try to call several times earlier in the day and never got an answer at this location.

Vicki H. 
Rating:
3.0

Customer did not leave a comment.

Tim V. 
Rating:
5.0

Nikki was the best! All her cool furniture in her office was really nice@

John S. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Great customer service and extremely friendly

Dennis E. 
Rating:
3.0

The woman that helped was extremely nice and easy to work with. I will go back to her in the future.

Kimberly K. 
Rating:
4.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Leemarie B. 
Rating:
5.0

Customer did not leave a comment.

Amy O. 
Rating:
5.0

Customer did not leave a comment.

Judith P. 
Rating:
5.0

Niki was very helpful and made moving to Idaho and towing a car a success, thank you very much! Frederick

frederick E. 
Rating:
3.0

Customer did not leave a comment.

Kian L. 
Rating:
2.0

Customer did not leave a comment.

Grant I. 
Rating:
5.0

Customer did not leave a comment.

Roland K. 
Rating:
5.0

Nikki was awesome to work with on my rental will definitely be back to rent at this location

David M. 
Rating:
1.0

They charged me $25 for some gas receipts. Claimed there were other things left in the bed of truck but I didn't leave anything and the truck was exposed all night. When I called and confronted them the owners wife Nikki told me to “go bitch to uhaul if I'm not happy” I rent from uhaul regularly and would never use these people again

Ryan M. 
Rating:
2.0

Customer did not leave a comment.

RANDALL K. 
Rating:
5.0

Thankyou for being such a great location and helping us with our move!

Jessica T. 
Rating:
4.0

While the location was well run with helpful staff, the U-Haul database needs serious help. It said that the car transport trailer was suitable to transport a 1964 full size Chevrolet pickup. This NOT true, the standard U-Haul auto transport trailer is not wide enough to fit the truck between the fenders without damage. I was not able to use the trailer at all, but this is NOT the fault of the location. I lost a whole day because of this error, and had to arrange an alternative trailer for the job. While I have no issues with the staff of the location, I will not recommend anyone trust the U-Haul reservation system for suitability of a particular job, and will likely never rent from U-Haul in the future.

Arne B. 
Rating:
5.0

Nikki and her husband BOTH treated me with the utmost respect, the service was top notch and I will nor only use them again in the future, but I will happily and enthusiastically refer my friends to them in the future. 5 stars all the way. Thank you Nikki! Michael Burnham

Michael B. 
Rating:
5.0

Thank you Nikki for the chat it was great service and very friendly.

Rosa B. 
Rating:
5.0

No improvement necessary. Was professional and friendly.

Karen J. 
Rating:
5.0

This was a great experience all around. Both pickup and drop off. Drop off location was exceptional.

Glen G. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The young lady who helped me was super personable and very knowledgeable. I had an amazing experience and felt welcomed and not like I was just a number. I would go out of my way to use Fuller Reflections for my Uhaul needs.

Johnna G. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
2.0

Clean the truck. Inside and out. The rear tire had a gash on it and wouldn't hold air. The truck was Scratched to shit and filthy

ERIK J. 
Rating:
3.0

Customer did not leave a comment.

Robin J. 
Rating:
1.0

The equipment was dirty, I was overcharged, and the staff was rude and unhelpful at this location. Stay far away from this location if you can help it!!

Donita H. 
Rating:
5.0

Nikki is my go to person for my rentals. She is friendly fast and efficient. I will only go to her location. Thank you Nikki for being great i appreciate you..

TRACY A. 
Rating:
1.0

This was the worst experience renting a Uhaul of my life. Drunk owner. Charged twice, I'll be filing a major complaint. Every other location was excellent!

Josh M. 
Rating:
2.0

Uhaul sucks

Ethan L. 
Rating:
5.0

Customer did not leave a comment.

cheryl A. 
Rating:
3.0

My over all expire very was not great. I will not recommend Uhaul in the future

BRYAN CHRISTOPHE E. 
Rating:
4.0

if equipment returning early should get some incentive discount

Jack H. 
Rating:
1.0

I don't know why uhaul would send anyone to this location. Difficult parking, no help, and it seems to be tacked onto several unrelated businesses run by the same people. I would never use this location again, especially when there's a good uhaul location right down the street

CHARLES M. 
Rating:
2.0

Truck was not ready at reservation time, had to wait an additional 30 minutes for them to check in a truck to re-check out to me. There were a few trucks sitting there in the lot, same size as what I reserved. Office was locked with big dogs barking at everything. Office reeked of urine and waste and they tried to cover with some cleaner. Was promised a discount due to the inconvenience and wait time but never received it.

William S. 
Rating:
4.0

Customer did not leave a comment.

Dylan G. 
Rating:
5.0

Give the girls a jack to help lift up heavy tongue weights Please don't mess up there backs

Julie D. 
Rating:
5.0

Fast and Friendly service

Mike M. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Customer did not leave a comment.

Mariah J. 
Rating:
4.0

Didn't have a reservation but was able to get one on the spot. Will use them again in the future.

Lisa D. 
Rating:
5.0

Best U-Haul that I've ever been to.

Jerame T. 
Rating:
4.0

Customer did not leave a comment.

Silviu T. 
Rating:
5.0

N/A

Paloma P. 
Rating:
5.0

thank u!

Ahmad N. 
Rating:
3.0

I dropped the trailer off on Saturday the 30th and she said she would check it in and email me the paperwork. They said I dropped off on 8/1 and emailed me the paperwork?? Just seemed odd the 2 day delay on saying I turned it in on 8/1 when it was there on the 30th.

Nate B. 
Rating:
3.0

Customer did not leave a comment.

Timothy A. 
Rating:
2.0

Woman was rude and sitting outside smoking in a uhaul truck. The office had dog poop on the floor. Never coming back there.

Daniel D. 
Rating:
1.0

When picking up their inside office had dog poop dog toys Kennels all over inside not attractive at all. Was not open on Wed. Aug 2 nd in afternoon when I was trying to drop off during business hours. Was closed at 2:30 in afternoon.

Linda J. 
Rating:
4.0

Smooth check out

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

BILLY H. 
Rating:
3.0

The pickup location was fine but the truck was really dirty on the outside. The inside was fine. The customer service was excellent and very helpful.

Karla L. 
Rating:
5.0

Nikki was great! She was professional, courteous and knowledgeable about the equipment and towing.

Olaf K. 
Rating:
3.0

Customer did not leave a comment.

Ty M. 
Rating:
4.0

We dropped off around 3 PM and the facility was already closed. Longer hours would be nice.

Kristina O. 
Rating:
4.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

An amazing place! Nikki helped us after hours and gave us a discount as we are working with a non-profit organization. I would highly recommend!

Johannah D. 
Rating:
5.0

Nikki was incredible! She was super accommodating and very helpful. She went above and beyond with excellent customer service. Thank you so much for the great experience!!

Lauren D. 
Rating:
5.0

Customer did not leave a comment.

McKenna B. 
Rating:
2.0

The woman working w/me, did not know how to work computer, lost my gas receipt, forgot half was paid on two debt cards, and still trying to charge for gas. She has a terrible memory and customer service skills.

TRACY H. 
Rating:
5.0

My pick-up location has great customer service!

Sasha E. 
Rating:
5.0

Customer did not leave a comment.

Damian M. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

The customer service agent was professional, friendly, and efficient in facilitating our rental return

Jonathan B. 
Rating:
5.0

Great customer service! Very friendly!

Heather B. 
Rating:
2.0

I was not informed about the 3 pm closing and was charged an afterhours late fee even though I was earlier than my scheduled time. I was charged for blankets I didn't even open. Half the blankets were not even folded beforehand. I had to take pictures of the truck above the orange line that had many scratches that were not marked so I wouldn't get charged for that too. The whole experience felt really unprofessional.

Bruce F. 
Rating:
3.0

U-Haul is very user unfriendly in general. I had a scheduled drop off in East Springfield, OR and U-Haul directed me to a required drop off in Northwest Eugene, OR which is about a 1/2 drive away. There are at least 2 other closer drop off locations between the 2. Hopefully, I do not have to use U-Haul again.

Dennis H. 
Rating:
5.0

The girl who processed my rental truck was amazing! She was super helpful, very knowledgeable of products and services and displayed excellent customer service skills! I would recommend any day for this store!!

Alyssa V. 
Rating:
5.0

Customer did not leave a comment.

Lance G. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
4.0

Nicki is attentive, very professional and the location is low key, convenient and unhurried. I will certainly rent from her again.

David W. 
Rating:
5.0

Customer did not leave a comment.

angela N. 
Rating:
5.0

Nicole was great!

Jane P. 
Rating:
5.0

Customer did not leave a comment.

Haihan H. 
Rating:
5.0

Customer did not leave a comment.

Glen J. 
Rating:
5.0

everything was to my satisfaction. The staff was very nice and took care of everything

Jürgen L. 
Rating:
2.0

I started over at the Glenwood location, and Ryan was excellent; he called me a week early an got me in for a tow package installment, and then made sure I had the right size trailer. Unfortunately my experience at hwy 99 wasn't great. The store was supposed to be open at 8 and wasn't until nearly 830, the whole place stunk because it's attached to a pot dealership, and then the office stunk of cigarette heavy smoke. It was not a pleasant experience.

Cindy W. 
Rating:
5.0

I love this location. Nikki is the absolute best. Makes every time quick and. Efficient. The is the best!! Thank you again I will be back soon!

TRACY A. 
Rating:
2.0

Picking up the rental was disorganized. I had a 9 am pickup scheduled but it took until almost 10 before I was ready to go. There was only one person trying to do everything. The waiting area had dirty furniture and the place smelled of dogs and dog accidents. No apologies just a vague explanation that it was Saturday. Can't say that I would recommend this location.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

The vehicle was muddy on the inside

BRIAN L. 
Rating:
5.0

Very helpful

Biagio C. 
Rating:
5.0

They went above and beyond my expectations, very happy I discovered this location.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
3.0

Customer did not leave a comment.

Kimberlee E. 
Rating:
5.0

Best location in town

CRYSTAL L. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
5.0

This is the only location I will ever rent from. Always a good experience. Quick, friendly and clean. Thank you Nikki for all your help!

TRACY A. 
Rating:
4.0

Only complaint I have is the previous person who used the dolly before me had tightened the wheel straps too far and caused the thick part of the strap to get stuck in and area it isn't supposed to, thus causing me about 5 minutes of fidgeting per strap.

Preston W. 
Rating:
2.0

They closed at 1 o.m. today but my truck was due back at 2 p.m. The overcab area leaked rain onto 3 large boxes of clean clothes, linens and leather coats (which have to be dry cleaned). We had to wait for roadside assistance to come replace the left wheel gasket because it was OVERFILLED with oil. It costs me half a day travel time on a 2960 mile, across the country move. Now I also have been delayed starting my new job until May 23rd.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Kelley E. 
Rating:
3.0

Customer did not leave a comment.

VERNA M. 
No reviews have been submitted for this location.

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