Excellent customer service! Very friendly! Super cool lady and her husband were very helpful and quick to answer my questions. Highly recommendedtal W.
Customer Reviews for Fuller Reflections
(U-Haul Neighborhood Dealer)
Eugene, OR 97402
Services at this Location:
- Tue–Fri8 am–4:30 pm
- Saturday8 am–3 pm
Special Operating Hours
- 12/21/2023: Closed
- 12/22/2023: Closed
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 12/27/2023: Closed
- 12/28/2023: Closed
- 12/29/2023: Closed
- 12/30/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 1/2/2024: Closed
- 1/3/2024: Closed
- 1/4/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The management is just the coolest person ever 😃Noah A.
Once I made it into Arizona car had check engine light, and as I could tell what the problem was was the transmission blow and then a lot of my stuff actually survived so I was kind of happy that at least not a lot of my stuff was destroyed but you're U-Haul was not really ready or prepared or even look that completely and is completely not my fault for anything and I'm not responsible for anything of your actions of this vehicle having its problemsDominick J.
Customer did not leave a comment.Michael E.
Best U-Haul experience of all time.Joel C.
This is not to improve the service it's just an acknowledgement about the personal and friendly service we receive today , I came to return a truck and was so stressed out but the people here were so calm and understanding. I appreciate good serviceRosemary S.
Customer did not leave a comment.Edward Y.
Customer did not leave a comment.Christy J.
Customer did not leave a comment.Erica B.
Felt like small hometown hospitality. Very great service! 10/10 will be back!Hannah B.
Went there day before found doors locked, no one there except two dogs inside. After ten minutes a woman finally approached, I asked where door was and she said she kept it locked. Came next dat at 7:45am, found three people waiting, doors locked. After a half hour woman unlocked the door and I found myself waiting behind three other rentals. â€œOfficeâ€ is a joke. A shared dump with two other businesses along with An old car in the midst of renovation, t,rash strewn about, with remnants of food on desks. One woman working, got truck around 9:30(8am reservation), told to walk to back of yard and got truck. Returned truck around 2pm. Walked up to locked office where I was approached by the two large dos. Woman called dogs off and I gave her the key. That's it, no inspection of truck before or after. While the woman was efficient once she got to me, all other parts of this transaction was totally ridiculous. NEVER coming backâ€¦Dennis N.
Customer did not leave a comment.Jessica L.
Excellent experience, never rented from U-HAUL. Would recommend it to anyone. Great people and good equipment.Mike P.
They opened late. She couldn't get logged on. We had to wait and wait. The location was dirty and smelly. The equipment had check engine light on. It had !/8 of a tank of gas. Pretty disgusted with this location. The last location we rented from was perfect. This was a real let down. Ugh!Sharon M.
When I picked up the truck after hours, the first thing I noticed was it had low air in the tire, the tow package kept coming on and after driving for a while, the check engine light came on. I had to drive it extra miles to the location and park it there that night with a full load because I did not want to cause further damage to the engine. Very early the next morning, before they were even open I called them and they answered. Then we all had to get up early and head over so they could check the engine. I handed the keys over but they only took photos of the tire light on, and the check engine light being on then gave me back the truck to go unload it. I had to put extra miles and extra gas on it to try to ensure the truck did not get damaged but nothing was done. She did take photos so the owners would know to check it out, I guess. I did not want to transfer the load from one truck to another, so I continued with the same one, but she gave me that options. She was very easy to work with so I give her a high rating and a low rating for the truck itself.Mary L.
Great Customer Service and really appreciate letting me know that I can return my rental during off hours. Will definately come back if need another rental!Terry R.
Customer did not leave a comment.ruth A.
No need for improvement. I rent often for my business and personal and this is by far the most superb location with personality and a home touch of comfort. Thank you very much I'll be switching my business to your location.Bruce M.
Nikki was extraordinarily helpful. A truly great employee. Very service oriented, accurate, responsive and helpful.Donald D.
Customer did not leave a comment.Steve H.
The location was great to work with. My issue is with U-Haul in general. Two weeks in a row we have rented to move my 88 y.o. Aunt and both times we selected early pickup with the app. Both times we showed up and when we tried to use the app to pick up I was informed that my reservation was now selected for hand delivery. With all the technology available to this date, how is it that when selecting a location you can't make it so that if a location isn't open yet the customer doesn't waste they're time.JAKE B.
All is good!!Raymond P.
Customer did not leave a comment.Terrence B.
Customer did not leave a comment.Karen E.
loved the people running this, very courtes, polite helpful.Randall W.
Customer did not leave a comment.steve P.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Wendy B.
Customer did not leave a comment.Jonothon M.
The person at the drop off was working on a personal vehicle and didn't do a check in when it was dropped off during business hours.Dana B.
Customer did not leave a comment.Diana M.
Experience was very pleasant and the people were very professional I recommend dislocation to anybody thank youDaniel F.
Customer did not leave a comment.Bradley C.
I had to search around for somebody to help me, but once I found her, she was extremely helpful.Kevin B.
Customer did not leave a comment.Rosalie R.
The location was dirty and disorganized, although Nikki was very nice. The truck was very dirty - a used Dutch Bros coffee cup was inside, and there was dirt and dog hair covering all surfaces. When we went to fill up the gas tank, there was a previously-existing puncture in the gas tank that was pointed out to us by the gas station technician. The steering wheel was very loose and jittery; it needs an adjustment. This made the truck less safe to drive. Still, it was a serviceable U-Haul location.Erika A.
Great service at pick up and drop off locationsMichael B.
Customer did not leave a comment.OSVALDO B.
Met at door after hours in rain! Made turn in process easy. Would come back.Marcus V.
Nikki was very helpful with our rental. Great service and when I had questions after hours she had no problems answering my call and helping us out. I would 100 percent recommend this location over any other in the Eugene/Springfield area.Joshua S.
Super nice. Spoke to the lady a full day before being able to return the truck. She was very descriptive on where to find after hours turn in parking. How to find the key box etc. i was very impressed with the professionalism. Definitely will be back to this spotTammi G.
So glad I was booked to this location! Great amazing people! I will always send all family friends and anyone who ask for recommendation to this location on 99 in Eugene Oregon..my past experience with haul was just a long drawn-out drag! This location was so easy , kind and what Uhaul business should be like! Thank you! Amy cobleAmy C.
Location was closed. Maybe a sign to indicate drop off area.John T H.
Customer did not leave a comment.ELI H.
Customer did not leave a comment.John N.
Location was supposed to be 24 hour pick up and drop off. Had pick up at 7am. Business opened @ 8am. Had to wait for business's worker who was 15 minutes late to open gate. Wasted 1 hour 15 minutes of my time. She said she would give me a discount for the trouble still haven't received a discount. This place is NOT 24 hour pick up or droo off.AARON S.
Customer did not leave a comment.wade C.
Upon returning my equipment I was charged for 19 gallons of fuel. I returned the vehicle with more fuel than what my paperwork showed I needed to. I demand a refund. This situation is already being handled. If I'm not able to receive a refund I will no longer be using U-Haul and will leave a review reflecting my dissatisfaction and disappointment with my experience with returning my equipment.wade C.
U-Haul treats their customers right!John N.
Customer did not leave a comment.Rosalie R.
Customer did not leave a comment.Richard S.
Nikki was great. She knew her facts about rentals and using the trailer.Joshua S.
Customer did not leave a comment.Michael M.
Nikki was great! She made sure I had a clean truck and made the rental process a breeze.Josh J.
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.Rosalie R.
Very personable and helpful!Linda J.
Customer did not leave a comment.Morgan N.
Customer did not leave a comment.Marina C.
Customer did not leave a comment.Thomas F.
Very nice peoplejohn H.
Customer did not leave a comment.Jhonny M.
Service was very fast and friendly. And accommodating.Amanda S.
If we need another uhaul, I'm going to this specific dealer! Wonderful customer service! It felt like visiting with an old friend while renting a uhaul. You won't find better people!Rachell O.
The office ninja was awesome at helping me.kevin J.
Customer did not leave a comment.Heide M.
Nikki was absolutely AMAZING!!! She was so kind and helpful, she made our experience easy and quick. I am so grateful that she was there to assist in the process!luren C.
Customer did not leave a comment.Randy P.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Denith T.
Customer did not leave a comment.Cynthia C.
We dropped our rental after hours. It was dark and no staff, so difficult to rate. We did try to call several times earlier in the day and never got an answer at this location.Vicki H.
Customer did not leave a comment.Tim V.
Nikki was the best! All her cool furniture in her office was really nice@John S.
Customer did not leave a comment.Crystal B.
Great customer service and extremely friendlyDennis E.
The woman that helped was extremely nice and easy to work with. I will go back to her in the future.Kimberly K.
Customer did not leave a comment.Doug H.
Customer did not leave a comment.Leemarie B.
Customer did not leave a comment.Amy O.
Customer did not leave a comment.Judith P.
Niki was very helpful and made moving to Idaho and towing a car a success, thank you very much! Frederickfrederick E.
Customer did not leave a comment.Kian L.
Customer did not leave a comment.Grant I.
Customer did not leave a comment.Roland K.
Nikki was awesome to work with on my rental will definitely be back to rent at this locationDavid M.
They charged me $25 for some gas receipts. Claimed there were other things left in the bed of truck but I didn't leave anything and the truck was exposed all night. When I called and confronted them the owners wife Nikki told me to â€œgo bitch to uhaul if I'm not happyâ€ I rent from uhaul regularly and would never use these people againRyan M.
Customer did not leave a comment.RANDALL K.
Thankyou for being such a great location and helping us with our move!Jessica T.
While the location was well run with helpful staff, the U-Haul database needs serious help. It said that the car transport trailer was suitable to transport a 1964 full size Chevrolet pickup. This NOT true, the standard U-Haul auto transport trailer is not wide enough to fit the truck between the fenders without damage. I was not able to use the trailer at all, but this is NOT the fault of the location. I lost a whole day because of this error, and had to arrange an alternative trailer for the job. While I have no issues with the staff of the location, I will not recommend anyone trust the U-Haul reservation system for suitability of a particular job, and will likely never rent from U-Haul in the future.Arne B.
Nikki and her husband BOTH treated me with the utmost respect, the service was top notch and I will nor only use them again in the future, but I will happily and enthusiastically refer my friends to them in the future. 5 stars all the way. Thank you Nikki! Michael BurnhamMichael B.
Thank you Nikki for the chat it was great service and very friendly.Rosa B.
No improvement necessary. Was professional and friendly.Karen J.
This was a great experience all around. Both pickup and drop off. Drop off location was exceptional.Glen G.
Customer did not leave a comment.Mark M.
The young lady who helped me was super personable and very knowledgeable. I had an amazing experience and felt welcomed and not like I was just a number. I would go out of my way to use Fuller Reflections for my Uhaul needs.Johnna G.
Customer did not leave a comment.Alan L.
Clean the truck. Inside and out. The rear tire had a gash on it and wouldn't hold air. The truck was Scratched to shit and filthyERIK J.