Customer Reviews for Furniture & More

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Furniture & More

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Gary C.
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Nice clean facility thank you

Eleanor S.
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Although the truck was apparently entered on line as returned, I still received a call from Uhaul a few days later, asking where the truck was.

Anne D.
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Customer did not leave a comment.

MATTHEW S.
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Multiple signs for differing hours of operation. No signs on the door or building stating where the drop off box is for after hour keys. Ended up having to come back the next day to find out it's on a random pole in the parking lot. Waste of time that could have easily been avoided.

SUSAN H.
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Customer did not leave a comment.

Kathryn T.
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Nothing! They were very accommodating, even when I had to switch dates multiple times.

DEBBIE J.
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Horrible, Horrific and absolutely worst experience! I called four times to confirm a trick. NO truck was available when I showed up! NO EMAIL OR PHONE CALL INFORMING ME! LAUREN, Manager of Transportation Center for Regional Indiana was the worst “Manager” I ever spoke with and currently waiting for Matt to call me with my open issue against her! She informed me she had all the power to decide who should rent from U-Haul and cancelled my order WITHOUT MY APPROVAL. She has no business in a “Manager” role!!!

Alicia R.
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Customer did not leave a comment.

Latoya A.
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Customer did not leave a comment.

Danisha B.
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Customer did not leave a comment.

James M.
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Everything was fine.

Abbey G.
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The customer service person didn't even come out of the building to check out the truck when we dropped it off. Just received a charge for an extra day that needs to be taken off.

KARIBETH T.
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Mike was extremely helpful and friendly. It was my first time to use this location. Will definitely use again.

Janelle W.
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Customer did not leave a comment.

Susan T.
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The manager was excellent ! He was kind

Stephen G.
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Dropping off was also quick and painless!

jordan T.
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Customer did not leave a comment.

Jennie B.
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Customer did not leave a comment.

Larry S.
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Appliance dolly requested via my reservation was not available.

mike M.
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Customer did not leave a comment.

brian C.
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Customer did not leave a comment.

Oscar L.
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Customer did not leave a comment.

Rita M.
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I elected not to have the insurance. I'm not sure how I was charged.

Nancy L.
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Clearer instructions regarding key drop location.

Aldon J.
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Customer did not leave a comment.

Maitland G.
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I know there's only so much that can be done about this. I reserved a 20' truck 10 days in advance for 1pm, but it wasn't available (due to another customer using it) until 9pm. I did get small discount, but it totally changed our packing/moving plans. If I had known it would take so long, I would have rather gone to a different location for the truck.

John L.
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The agent was very helpful! He was polite and knew what he was talking about. I will return to this location.

Benjamin L.
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Customer did not leave a comment.

Hamid A.
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Amy C.
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Elaine M.
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Andy G.
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brad C.
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Truck was in rough shape but about what I expected. Convenient location. Simple pickup and drop off.

Fayez A.
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Customer did not leave a comment.

ERICA B.
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Make sure everything works on the trucks

Larry H.
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Customer did not leave a comment.

Darrell M.
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Customer did not leave a comment.

Arica D.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

Christopher L.
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Mike The gentleman from the location was outstanding. He made me feel welcome & I will rent from his location. 5stars Mike.

Florence W.
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I prefer this fast and easy contactless process to the normal process.

Stephanie O.
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Customer did not leave a comment.

Jill M.
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I will always go here, very good customer service

Donald G.
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The truck itself was omg spotless clean and locked great preformed very well for fuel economy but you can tell the front end needs to be repaired the shocks are out and on rough interstate roads its hard to handle bounces alot and the right front brake caliper is siezing up can hear it dragging

kyn S.
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Customer did not leave a comment.

Robert L.
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Gentlemen helping us was very nice. App would not let me self check in. Truck drivers side very dented and scratched. Dolly holder broke in truck. Inside back was dirty got my mattress black on top. Inside truck was dirty coffee and soda spills all over. Truck had a squeal wen it drove.

shaunella L.
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Customer did not leave a comment.

gleda H.
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Customer did not leave a comment.

Whitney Z.
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Customer did not leave a comment.

Victoria P.
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Customer did not leave a comment.

victoria P.
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Mike was amazing! Enjoyed renting the Uhauls from his place nice atmosphere.

Katelyn R.
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Several dash board lights were on. Check engine light, tire pressure, service tire pressure monitor. Mirrors were difficult to move.

John C.
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Customer did not leave a comment.

Gaige L.
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The approval process through the app for pickup is very slow. Spent close too 20 minutes waiting in the parking lot for that. Agent did not respond when I went through the chat. Adding pictures for things like cleanliness would cause errors on the app and not let me proceed unless I selected a different answer.

David R.
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Easy experience, nice guy to rent from

Oscar L.
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They just Need More Appliances Dollies!!!

donjanique Y.
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Customer did not leave a comment.

Frank H.
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Customer did not leave a comment.

Anuhea A.
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It's great!

Richard R.
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Upgrade and replace vehicles

Richard B.
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Owner of the location was nice, and the vehicle was in good condition. I would rent here again.

Scott G.
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Customer did not leave a comment.

Marsha H.
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Everything, was done very professional, like the usual u haul i do buisness with on pendleton pike. Will recommend this one to friends also....

Willie M.
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Nothing everything was great!!!

Karen R.
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The entire experience was painless and the manager was easy to work with on our immediate need for a rental truck. Thank you!

Nicola C.
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Was scheduled to drop the truck off at this location, received text messages with this address but yet had uhaul customer service telling me I dropped it off in wrong location.

janice S.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Chad B.
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Customer did not leave a comment.

Suzanne H.
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Perhaps provide a different way of obtaining vehicle key. I was unfamiliar with a storage fee facility padlock. There were two sets of possible codes to enter. I apparently did, )according to the gentleman I spoke with at this location when it was open for regular business hes) choose the right configuration ...but, was unable to open the lock. Call immediately for help. No one available. Called to cancel. Was told they could cancel but I would need to speak with manager of actual vehicle location Unable to reach manager when I called. Gentleman on location phone said they were refunding my charges. The charges were removed from my account and I was rebilled for total minus milage. Just under $50.00 for a vehicle I Icould not access. Would have understoof paying the $19.95. Not happy.Received no communication from actual manager though he had my phone number.

Rebecca B.
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Better communication from the operator of this location would be appreciated. He was very slow to help us and was very confusing in his instructions on how to get the key and which truck was ours. We were also not even given the correct size truck. He was insensitive to our time constraints. I also ordered blankets/pads and these were not available at this location. Next time I would like to be informed with more advanced time if my location has changed so I can prepare appropriately. I will not be renting from this location or from this operator in the future.

corey D.
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Nothing from what I seen. He was very informational and professional.

jim M.
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Outstanding Service in ALL area's

talisha F.
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Everything work out well. I will use this service in the future.

brittney S.
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Customer did not leave a comment.

Quinn L.
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Customer did not leave a comment.

MIchael M.
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Christopher M.
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Terry S.
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The front was covered with bugs and road debris but nothing to block the view for driving. The passenger door would not properly close and it sounded like I was in a wind tunnel when driving on the freeway.

Anthony M.
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I used the mobile drop off which was quick and easy.

Ronald A.
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The agent renting the uhaul truck was very professional and courteous. She took care of all details in a timely and professional manner

janet C.
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Great customer service! I was in and out in about 8 minutes. I definitely will go there the next time I need another U-Haul.

Craig B.
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Great professional service. Nice polite staff. Will exclusively use this location next time.

George D.
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Customer did not leave a comment.

Shaquia H.
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Customer did not leave a comment.

Robin R.
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Just keep doing a good job ad you are doing.

Dibri D.
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The suspension in the truck was really bad it made me sick to my stomach. My TVs and dinette Beveled glass were wrapped in pads and even had bungee cord to hold them. When we got To our destination we raise the door up on the back of the truck and all three of my TVs and the beveled glass top were damaged beyond repair. I hope the insurance I paid for will cover the damage.

marilyn H.
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I need to use u haul again but am afraid to do so. My debit card was hacked after using it. I only used it at this u haul location and fueling station to top truck back off. I think there should be a cash option.

Felix T.
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Customer did not leave a comment.

William M.
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The agent was very friendly, an worked to meet are needs.

Jeff F.
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I made a reservation by phone on a Tuesday for a must-move Saturday. My first call was almost complete when the employee told me I'd have to pick up at another location. As I neared the pick up spot on Saturday I called to say traffic was delaying me a bit. This employee said I did not have a reservation. We disagreed about this a couple of times, neither of us becoming loud. I pressed the person for assistance and he said "It's Saturday and lots of people are moving--we don't have a truck for you." We did this another minute or two. I pressed for a solution. He sent me to a furniture store that rents UHauls. The person there was actually great and the rental was fine. But overall UHaul customer service was terrible, uncaring, unprofessional. They sold my reservation because they were busy. Beware Indy area UHauls.

Angela W.
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Customer did not leave a comment.

Andrew S.
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The pick up via mobile phone is a disaster. There is no reason to have to go through all the hassle when you are on site and ready to go. The selfie, license photo, and back up contact could all be done in advance.

Erin A.
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Customer did not leave a comment.

Christine K.
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Customer did not leave a comment.

Delissa C.
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Customer did not leave a comment.

Eric C.
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pick up process took 5 minutes drop off took 5 minutes charges were exactly what they said they would be... Daily plus mileage plus fuel. What more could you ask for?

Richard P.
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Customer did not leave a comment.

Matt M.
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Customer did not leave a comment.

Michelle S.
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No ramp or appliance dolly and was not notified. Needed it to move appliances.

No reviews have been submitted for this location.

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