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Julie D
Customer Reviews for Furniture Supercenter
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and friendly. There was trouble with the U-haul website that day we had to painstakingly work around, but that was no fault of theirs, and we were all happy and thankful in the outcome.
Ian BExcellent business run by a super human being! Thanks Corey...you are awesome! - Dan V.
Daniel VWe picked up before hours and used the app to pick up. The app was the only thing we had issues with. it needs alot of work to make it user friendly. The app check out took over 20 minutes of us standing out in the cold( 36 degrees) for U-Haul's costumer service to call our contact person to approval our rental before we could get the key. This is something that need to be done when making the reservation. So the whole process took us 40 minutes out in the 36 degrees, if I would had known it would had taken so long I would had schedules more time and wear warmer clothes. I also feel if you are going to do self check out and check in, U-Haul need to install kiosks that is hardwire to the internet, cell phones don't work to best in all areas. I know my Att service isn't the best in Graham, and it berely let me check it back in.
Mark SThe truck leaked bad- we had many boxes soaked and contents ruined. Truck seemed really old too. Loud and shaky.
Mark DWe were charged for insurance when we specifically said no. We were told that there is nothing that could be done about it after the fact. Other than that, things went very well.
Mark YThe only improvement I would suggest is make the online drop off a little easier to understand. I DID watch the informational video. I'm not the savviest with online or mobile tech, but it was a little frustrating to have to restart the process from the beginning each time to try to get the pics taken and loaded. Once I figured it out, it went smoothly. And it was 100% better than driving out of my way to turn it in at a different location! Thank you.
Jennifer JFurniture Supercenter makes UHaul a pleasure to work with. Way, way, way above and beyond!!!
Corey LHe came to me to help me close this contract. I wasn't sure until I heard from the pickup location in fort Worth if or what I was supposed to do. This man was very helpful
KRISTINA WWhen I arrived was informed that the trailer I reserved was already reserved for someone else. I then was told I could take another but would cost more. The owner was no help, take it or leave it was how it was explained.
Tony TThe initial pickup location had technical difficulties where it was necessary to contact Uhaul and arrange another pickup location where all went more smoothly. The truck aws not clean interior or box but was able to use it for moving after sweeping out the box.
Randy HThe manager was extremely helpful and a great amount of experience
Johnnie SThe entire UHaul experience was refreshing. I found everyone to be most helpful. The truck was perfect. No problems.
Ron TThe truck was well maintained, but there was sticky liquid in the cup holders and trash on the floor when we picked it up.
Kevin HThe locations were both spectacular. The online service Uhaul provides is total crap. Moving 1/3 of the way cross country. Reservation made a week in advance for a truck and a car hauler for my pick up. Oh sorry! That won’t fit. Even though the website recommended it. Cost me an extra full day of driving and a $500 plane ticket. Uhaul sucks
Brandon GThose folks at Furniture Supercenter are the BEST. Great experience with UHaul. And, WOW, just look at all the new furniture. Just what I needed for our new home.
Don FVery friendly and grate customer service. I would go out of my way to rent from them again.
Jeff STruck engine light on. Shocks were bad. Truck was very bouncy and rough. Very uncomfortable to drive.steering was messed up also. Called COREY at the furniture store where I picked up the truck. You'd him about the light and he said well hope it don't blow up. Just call us of it does. And got off phone. Wasn't a pleasant experience dealing with Corey. Very cold and rude.
April GI really like renting from this location, Corey is great !!
MELISSA ACorey went way, way, way out of his way to provide the equipment we needed. Customer service par excellance...
Bob TCorey @ Furniture Supercenter will make your stressful day seem like a walk in the park.
Barney GNothing that I can think of.
Rhonda TFurniture Supercenter goes the extra mile to make Uhaul rentals a pleasure.
Ben MFurniture Supercenter is GREAT
Leanna PGreat customer service! Local favorite!
STEPHEN CEasy peasy. Got what I wanted when I needed it. No hassle.
Eric DFriendly and prompt service
Joe GThe service was excellent.
Lenora MCorey treated me like I was his best friend. I'll be willing to bet everybody gets the same service at Furniture Supercenter.
Robert BCorey willingly made special accommodations for us. Customer service par excellance!!!!
Mark GExcellent people to work with
RONALD DEasy check out and turn in process. Did not have the trailer that I had requested so I was upgraded to the next size at no extra cost
Joe GMy experience was great. No improvement needed.
Rhonda TAt the Bridgeport Tx location there is nothing to improve on. The owner,Cory, is always friendly and goes above and beyond in making sure things go smoothly and I have the vehicle I need. I would recommend people to go out of there way to do business with him.
DANIEL WGreat experience. Unexpectedly needed a trailer quickly. We were in and out in 10 mins. Thanks!
Julie ACorey at Furniture Supercenter is GREAT. Very informative and helpful. Hard to find such good customer service nowadays...
Andreu HThe Bridgeport, TX location was a pleasure to work with. The owner was very friendly and made sure I had everything needed for the move. He helped with the reservations and answered all questions with great information. I will definitely be back and recommend friends.
Chad WVery nice people at this location.
Rick MOur appliance dolly was broken, leading to the possibility of scratching the wood floor if used. We had to lay a path of blankets down so the nails sticking out of the wheels didn’t do any damage.
TRAVIS BCory is amazing! Thank you for the great customer service!!
Uipa AThe gentleman at Bridgeport was very helpful and very kind
DONALD RFurniture Supercenter/UHaul went above and beyond to help me. Only wish I could give them higher marks than EXCELLENT!!!
Robert TVery friendly country folk.
michael tBeen there before and was great.
Daniel AGreat service
James MGreat customer service!!! Corey did a great job!!!
Jon MDishonest or may be employees are not knowledeable To deal with customers
Mohammad SQuick and easy check-in, even with a last-minute change in the trailer I was renting due to rain and needing a enclosed trailer. Thank you.
Brent MThe truck only had 18 miles left until empty and i picked it up in the country where gas stations are farther apart. Got charged for using extra miles because i had to drive immediately to get gas for a 60 mile trip...very bad planning when y'all knew my trip distance
Evan M