Customer Reviews for G&G Investments
(U-Haul Neighborhood Dealer)

202 reviews

6800 Alma Hwy   Van Buren, AR 72956
(next to state hiway dept)

(479) 632-8442

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(479) 632-8442

6800 Alma Hwy
Van Buren, AR 72956
(next to state hiway dept)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KELVIN B. 
Rating:
1.0

Well first they added someone on my account I didn't know and when I needed a truck the whole process was a headache. I had to wait for the computer to work, then when getting the truck their machine didn't want to work. Then when returning the truck it had exactly a half a tank which is needed to return and I did but they tried to say i didn't. When returning the truck also the women wanted to try to raise her voice and i was not allowing that at all. Very disrespectful and nothing works there! Not the computer or women that sits in the chair.

JOSHUA T. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
5.0

Customer did not leave a comment.

Jeanne E. 
Rating:
4.0

Customer did not leave a comment.

Francene H. 
Rating:
5.0

The drop off experience went smoothly. We had trouble getting the trailer to disconnect from our vehicle. An employee was helpful.

Pat W. 
Rating:
3.0

Have the sites representative literally examine the trucks for any mess that was leftover from previous user. Also, ensure that the rep is able to efficiently process a customers paperworks. It took an hour and a half for us to complete the process of picking up for a paid rental.

Gerry G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Very friendly helper and clean environment ,

Tina W. 
Rating:
1.0

The online site was not user friendly. Originally requesting the truck seemed simple enough, however, the system isn't updated to what the store locations have. I requested a larger dolly and one was not provided for me, nor, was there any warning that one was not available. I was not only charged for it but I was charged more then the original quote and I drove the vehicle fewer miles then original quote, and returned it sooner then the 24 hours cleaner then received. I was charged more and didn't even get all the necessary items I needed to make this move easier.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
3.0

She hasn't even inspected the truck that was turned in the day before. It was dirty and she went outside logged the fuel and then she gave me the keys. No other inspection was done.

Nathaniel C. 
Rating:
5.0

Lady was kind and helpful! Even moved a trailer for my by hand! She was older and I was surprised she did that! I helped of course but made me happy she was making a huge effort On her part. Great location.

Ruben A. 
Rating:
5.0

Drop off location was closed

Deborah V. 
Rating:
5.0

Renting a vehicle and trailer is often a mixed experience, but Theresa and Tony made it a great experience. The national customer service rep was very friendly, but unfortunately the system didn't have the most accurate or detailed information. My car had broken down in Fort Smith while passing through town, so I needed solid information to make up for my lack of transportation. To make matters more stressful there's a large, elderly dog in the mix that doesn't do well with being left in the car for long stretches, and excludes me from many motels, vacation rentals, taxis, etc. The next morning Theresa was transparent about the situation, and patiently offered good solutions to my many questions and concerns. Being in a foreign city with a broken down car still left some logistical issues. That's where Tony (the area manager) showed up and finished saving the day. It's hard to express my gratitude for the extra help and patience. There were a hundred ways the situation could've went wrong and stranded us out of town for who knows how long, but Theresa and Tony saved the day. They took a terrible situation and turned it into what will hopefully just be an interesting story.

jousha W. 
Rating:
5.0

Renting a vehicle and trailer is often a mixed experience, but Theresa and Tony made it a great experience. The national customer service rep was very friendly, but unfortunately the system didn't have the most accurate or detailed information. My car had broken down in Fort Smith while passing through town, so I needed solid information to make up for my lack of transportation. To make matters more stressful there's a large, elderly dog in the mix that doesn't do well with being left in the car for long stretches, and excludes me from many motels, vacation rentals, taxis, etc. The next morning Theresa was transparent about the situation, and patiently offered good solutions to my many questions and concerns. Being in a foreign city with a broken down car still left some logistical issues. That's where Tony (the area manager) showed up and finished saving the day. It's hard to express my gratitude for the extra help and patience. There were a hundred ways the situation could've went wrong and stranded us out of town for who knows how long, but Theresa and Tony saved the day. They took a terrible situation and turned it into what will hopefully just be an interesting story.

jousha W. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

Eva M. 
Rating:
5.0

Customer did not leave a comment.

BONNIE C. 
Rating:
5.0

They had what I needed, very friendly and helpful staff. The experience was very easy and nice.

SEAN B. 
Rating:
3.0

We filled gas tank back up and she billed us for gas. Also she was very unfriendly and acted like we were a nuisance rather than a paying customer.

Regina A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
3.0

Customer did not leave a comment.

LARRY G. 
Rating:
1.0

We set up a pickup appointment for 11:45, we arrived at 11:47 and there was nobody there. We were able to get in touch with the person who said she had just left for a birthday party and there was nobody else to cover the counter to get us checked out. She said to send her pictures and fill out the check in info on the web, which we did. She told us she would be back around the time we were going to drop off. We showed up to drop off and the door was locked, and there was no answer when we tried to call. We waited and called Customer service to make sure we didn't need to do anything else, and while on hold, she walked out the front door with/for another customer. We stopped her on her way back in and got it taken care of. She said that the check in didn't go through so she started the reservation and said she would come back and check it back in in a couple hours to complete the rental. Very unprofessional service, definitely the worst we have ever experienced with this company, and would not recommend this location to anyone, and will never use this location again.

Adams T. 
Rating:
5.0

Nothing

Garrick P. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

TINA L. 
Rating:
4.0

I selected this not because of location but because of truck size.

JAY C. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

Customer did not leave a comment.

ELMER C. 
Rating:
3.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
2.0

Didn't give me my refund. Said I had to wait for Uhaul to send it to me. Didn't offer any help at all. Just took the key and said thank you.

BRENDA B. 
Rating:
5.0

Teresa was very nice, I was in and out in minutes with no problem..i will refer her to all my friends. Thanks Teresa for all your help.

MARILYN B. 
Rating:
5.0

Customer did not leave a comment.

GLEN J. 
Rating:
2.0

Overcharged and lied to, we were charged a total $80 for a $19 10' truck. We maybe drove 10 miles in total from the point of leaving to the return of the vehicle at the end of our move. Everything was close by and we were told that money would be sent back into our accounts if we didn't use what was expected. We didn't even use enough gas to put 5$ in the tank at the gas station.. horrible customer service from a woman who looks like she smokes cigarettes indoors along with her dog inside of the building aswell 2/10 and only getting a 2 because the vehicle worked properly

SCOTTY G. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Great service. All was ready and in/out in a short time.

STEPHEN B. 
Rating:
5.0

Everything was perfect.

STEPHEN E. 
Rating:
5.0

Customer service was excellent!

STACY C. 
Rating:
5.0

Great customer service

amy H. 
Rating:
4.0

Customer did not leave a comment.

jack H. 
Rating:
4.0

Customer did not leave a comment.

Carola T. 
Rating:
4.0

Friendly service, but after I got the dolly, I noticed that one of the key tie-down brackets was missing one of the two screws! If I had more time I would have returned the dolly for another. I had an extra screw in my garage to fix it, but the holes didn't line up right. It looked to me like the bracket had recently been replaced and the one installed was the wrong size.

LESLIE D. 
Rating:
5.0

Staff was friendly and helpful.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

GABRIELE D. 
Rating:
4.0

Marilyn was awesome, very friendly, great attitude, answered all my questions. A beautiful lady inside and out! Reminded me of a wonderful stepmother I used to have years ago. Great memories.

Deanna A. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Garrett B. 
Rating:
5.0

Over the years, I have used other Uhaul locations but none of them compare to this one!! I was overwhelmed by the level of professionalism and courtesy I received from Marilyn (I have never been on a first name basis with other providers)!! I WILL ALWAYS use this location and I WILL ALWAYS refer my friends to this location!! Thank you for making a stressful move less stressful!!!

Jennifer W. 
Rating:
5.0

Marilyn is just amazing! She was so friendly and helped me decide exactly which trailer I needed for my move. She helped me hook it up and made sure I had everything I needed for a safe and successful trip. She was so friendly and she simply made renting a trailer a pleasant experience. The trailer was clean, well maintained, and towed great. I will definitely go back to Marilyn again, and I will encourage others to as well!

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Very helpful and convenient.

Alan P. 
Rating:
5.0

Everything was great! I would definately rent from here again!

Darren S. 
Rating:
5.0

Allow a system for paper. Incase the internet is down. I checked with one place. Their internet was down and we could not use them.

RODNEY C. 
Rating:
5.0

Marilyn was very friendly, and very helpful throughout the whole process. She walked out with me to the truck and showed me how to do everything, She explained everything so well, and when I had to call her (because I had forgotten something she told me), she was very pleasant on the phone and gave me the information I needed. I would recommend this rental place because of the service and professionalism that Marilyn showed. A+ Lady!!!

Janice S. 
Rating:
5.0

I want to thank the clerk, I went in very upset over my marriage breakup. The clerk was very understanding and help in more ways than one. The clerk was very polite offered me coffee, all my credit cards were gone all I had was a prepaid card. She let me pay with cash made sure I had a mask, gloves and Clorox wipes. I felt very secure with this U-haul center.

Janet C. 
Rating:
5.0

Best customer support around. She made it super easy to rent and return a trailer! 10/10 recommend

Billy J. 
Rating:
5.0

Marilyn is a miracle-working wonder woman! So genuine and helpful. Great business knowledge and awesome attitude! This is the office everyone should use.

Toni C. 
Rating:
5.0

Highly recommend coming here, the clerk is very kind and welcoming and the equipment was well maintained.

Alyeska R. 
Rating:
5.0

The agent who done my reservation Nd contract amazing. She deserves a raise

kendra M. 
Rating:
3.0

Make sure the equipment is clean and what the clerk tells is correct

Donald F. 
Rating:
5.0

Overall experience was excellent!

John W. 
Rating:
5.0

Customer did not leave a comment.

LEWIS P. 
Rating:
4.0

Customer did not leave a comment.

Geraldine K. 
Rating:
1.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Super helpful and friendly.

Jessica Blalock B. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
4.0

Maybe check the alignment on the tires otherwise it was great!

paula C. 
Rating:
2.0

We were sold the premium plan and advised this covered everything: damage, accident, roadside assistance. When we needed assistance with a lock door we were told by the main office this wasn't covered that we would have to pay out of pocket.

tina C. 
Rating:
5.0

Don't make a reservation for a location that doesn't have the requested equipment. 1-800-GO-UHAUL made my reservation at Lavaca, even though I told them there was not a 26 ft truck at the Lavaca location. I was told there “probably” would be one dropped off there the night before. The local U-Haul people were extremely helpful trying to locate me the closest 26 ft truck, the 1-800-GO-UHAUL people were no help at all!

Eric H. 
Rating:
5.0

Customer did not leave a comment.

tony D. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
3.0

I had to delay my trip.

Mary M. 
Rating:
2.0

We dropped the truck off st the location at 8:20am, which was 10 minutes to early for the attendants schedule. She then miss calculated our mileage, which lead to 30 minutes of trying to discover why, finally stating it was because we got to the location before she was open. But she did waive the $20.00 fuel charge. Which I would have been happy to pay to just be on our way instead of wasting our time with the mileage issue...

Jennifer S. 
Rating:
5.0

G & G rental went above and beyond on helping me get the right truck I needed and the service was exelant, they helped me on a timely pick- up there by waiting on me with great communication on my arrival, I had a great experience, Thank you all.

Jack S. 
Rating:
5.0

Best service I've had

TINA L. 
Rating:
4.0

Customer did not leave a comment.

lester H. 
Rating:
3.0

She told me it would be cheaper. I would get refunded after the return. I returned it the same night. I have a picture.

TAMMY B. 
Rating:
5.0

Awesome customer service.

David S. 
Rating:
1.0

This place smelled like cat pee everything there was dirty even the chairs to set in

SANDRA C. 
Rating:
4.0

Customer did not leave a comment.

Eddie K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

I ordered my truck online and was charged double the rate and no reason why. Only had the truck for 1/2 a day. The lady we picked the the truck up from tried to fix the double charge but the system would not let her. I would like a call ( 4794599946) or email ( adamt2009@hotmail.com) explaining why I was charged so much.

Adam T. 
Rating:
5.0

I got satisfie..

Samir P. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

janice R. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE F. 
Rating:
3.0

TRUCK HAD HALF TANK OF GAS, INTERIOR DIRTY AND VERY LOOSE STEERING. DRIVER WAS A PROFESSIONAL DRIVER AND SAID DIDN'T KNOW HOW AVERAGE PERSON COULD HAVE HANDLED IT AND KEPT IT ON ROAD

donna S. 
Rating:
2.0

Picked truck up. Had to stop and clean dog hair out of cab, clean windshield covered in bugs and fill up a nearly empty truck. Not a complaint so much on U-haul as it is on the location where I got it. How much effort would it take to have a truck clean and ready to go? Obviously too much for this location.

shannon C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top