Customer Reviews for Garage Michel Dunn
(U-Haul Neighborhood Dealer)

Rating:

3.0

Le service a la clientele, telephone et sms long avant d'être pris en charge diff , très compliquer pour pas grand chose . Pour pouvoir prendre la cle sa la pris 45min ..

Rating:

5.0

Good

Rating:

3.0

The only issue I had which impacted my experience was the width of the ramp was different from the width of the trailer which I don't remember being mentioned in your description. I rented the trailer so I can pick up my brand new side by side which was about 59 inches wide. The ramp was only inches wide so I had to get the dealer to remove 6 fender flares to get it loaded and have my mechanic reinstall the flares again.

Rating:

5.0

I'm giving an excellent note to the very generous and helpful man who helped us in Ste-Martine. He was very nice and went out of his way to accommodate us despite being a subcontractor to the worst rental company ever. I reserved my truck for saturday morning at the Cremazie location in Montreal and the evening before the rental (Friday night), a lady called me to tell me that there were no trucks for the next morning. The next one would probably be available at 5 p.m., and it's not even sure. The closest truck available was at Ste-Martine, 50 minutes from Montreal. This is totally unacceptable. I had to leave my Christmas office party to go get the truck so we could have it for the next morning. We had a schedule to respect, because of people depending and waiting upon us. The truck wasn't to bad at first, but our travel took us to a place where it had a little bit of snow, and the fact that, not only there was no winter tires on the truck (I've been informed that seems to be the way with your company), but the tires where finished, no more grips on them at all. I was unable to even get to my place, and it took me 5 tries to get up a hill. It was extremely dangerous for my safety. And then, even though I was supposed to bring the truck back to Sainte-Agathe-de-Monts, as I booked from the start on your site, the same lady called me back to tell me that this location couldn't take my truck because they were full. After simply rejected this stupid reason, I went to this location anyway, just to find out that it was like an empty mall parking with lots and lots of space. It was just a stupid reason on your part to bring the truck back closer to Montreal. With faulty tires, I would have put myself in even more dangerous situations. I will never do business with U-Haul ever again, and my story will be shared with everyone I know. I would never recommend this company to anyone.

Rating:

2.0

Je reçu la facture pour les extra mile ( 13 miles ) , mais comme j'ai discuté avec l'agent du service à la clientèle, et m'ont dit qu'ils vont me donner des kilomètres supplémentaires ( pas fait), parce- que je suis allé récupérer le camion à Saint-Martine et non à Montréal, ce qui m'a fait parcourir de 45 kilomètres supplémentaires, environ ! Bref, je suis retourné de Saint- Martine à Montréal ( Rosemont) et après à Victoriaville et a la fin ils mon facturé les 13 miles extras. Rigoberto ROMERO.

Rating:

4.0

Difficile d'évaluer puisque c’était fermé et que nous avons déposé les clés dans la boîte. Merci!

Rating:

5.0

I like this location because of its manager is very cooperative and checking every thing

Rating:

1.0

Pour votre imge corporative ,vous devriez aller faire une visite a cette endroit et vous comprendriez . Aussi ma reservation était 9 heure AM et a 9:05 ,j'ai du appeller le propriotaire pour le reveiller ce qui a retarder ma journée deplus de 1:30.

Rating:

5.0

Very good person M. Dunn.

Rating:

5.0

Rien à dire très courtois

Rating:

5.0

That person really is taking care of the equipment. Its amazing

Rating:

4.0

On devrait être informé que c’est un fil 4 branche pour les lumiere et les brakes j’ai du aller acheter un adaptateur à un auto part, sinon tout était parfait!

Rating:

4.0

Please change the opening morning hours , rental place is opening at 9 Am not at 8Am

Rating:

5.0

L'indicateur d'essence n'est pas précis, il est donc difficile d'ajouter le bon montant d'essence.Merci

Rating:

5.0

Envoyer vos questionnaires en français!! Ce serait très apprécié!

Rating:

5.0

Tout était parfait! Merci!

Rating:

2.0

I scheduled a pick up at 8 AM this past Monday and was their at 8:00 on the website it showed opens at 8:00, only to find out it only opened at 9:00 had to wait a hour I drove 45 minutes away to get their Fix the opening hours for that pick up /drop off Saint-Martine Quebec I think I should be refunded or at the least a rebate for r something

Rating:

4.0

App had some issues, where it was saying the app is temporary not working. The garage was like we expect for a garage. It was not a u haul facility

Rating:

3.0

Le client avant moi est venue reporter la remorque 1 heure en retard Et j ai du déboursé les frais pareille Ce n ai pas supposé être réservé sinon il donne 50$ ?

Rating:

1.0

Le prix n’est pas le prix de départ et le site internet n’est pas très facile à utiliser

Rating:

5.0

The equipment booking experience was a disaster. I was switched location twice the day before my pickup after reserving two months in advance. I spent hours and hours on the phone trying to resolve the situation. I ended up having to spend much more on an additional day and additonal kilometers (over 100$ more), just because my original booking was not respected by UHaul. I'll lokk elsewhere next time. But the retailer Garage Michel Dunn was absolutely fantastic helping me out.

Rating:

1.0

He charge me 2234$ and i supose to paid only 1900$ with the credit card he charge me a 50$ extra for a blanket i didnt receive the contract with uhaul on the phone was 1900$ with taxes and they just take that uge amount of 2234$ on my credit card it a shame

Rating:

1.0

I was suppose to pick up the trailer at 2.00pm.I arrive at 1.15pm the place was closed.The owner arrived at 2.30 pm,no excuse.I left with the trailer at 2.45pm.I will never go at that place again. Thank you.

Rating:

3.0

Il a fallu attendre après le monsieur pour avoir le camion! Il n’était pas là à 9h comme indiqué sur le conteat

Rating:

5.0

Je ne sais pas comment payé sur internet

Rating:

5.0

Have more unit available

Rating:

5.0

Everything ok

Rating:

1.0

Pneus avant très usés Manquait les couvertures Le camion n’était pas dispo car le dernier locataire n’avait pas fait son Check out, une chance le propriétaire du garage a passé EXCEPTIONNELLEMENT et a pu nous le louer

Rating:

5.0

Very kind elderly man. I've been there twice and will not hesitate to use it again.

Rating:

2.0

Attendu une heure et demi après M. Dunn qui n’était pas arrivé. Pris possession de la remorque deux heures après le rendez-vous fixé au départ.

Rating:

2.0

Unfortunately I was overcharged even though I did not request insurance. I called U-Haul for this situation to be remedied I never received a call back after speaking to customer service for over one hour.

Rating:

2.0

Cost twice as told. Store close on sunday so they charge me for 2 days when i dind't use it. Way to complicate to rent. To many questions, and got to go online. Took 2x 30 mins to do the administrative part of the location.

Rating:

2.0

Recourir à du personnel mieux qualifié. Du personnel plus à l'aise avec la technologie. À mon retour, il n'y avait personne et j'ai été obligé d'utiliser le service de retour par le personnel (frais de 20$) car on ne m'avait pas envoyé le lien.

Rating:

1.0

Very bad experience!!! I made a reservation on the website directly for a 5x9 closed trailer. The reservation was made for a 5x8 trailer. I also reserved it for 8am. Received the confirmation by email. The morning, I was a the right address at the right time to pick the trailer up...the garage was closed. Needed to call the guy and wait 1h , plus no 5x9 or 5x8 trailer ...only 4x8... Had to 2 to run because of the missing space. That was a terrible experience and want a refund for this. Rented Uhaul before and it never was like that!

Rating:

5.0

Nice caring personal, great experience, owner very professional

Rating:

3.0

J'ai loué le 4 juin de 11hoo am ramener le 4 juin 4h30 pm. Et vous me charger. Le 5 juin pas la première fois fois que sa arrive très déçu. C'est pas la faute au garage. C'est vous autre qui avez des problème de facturation cause tout des désagrément en criss!!!! j'espère être remboursé. !!!!

Rating:

5.0

Excellent service, nice owner,

Rating:

4.0

great owner, very help full.

Rating:

5.0

Everything was ok and the service was excellent

Rating:

5.0

Avoir un systeme de facturation papier.Je suis tres satisfait de la remorque.

Rating:

2.0

J'ai reçu mon camion 4 hrs plus tard a cause que uhaul c fait voler. J'aimerais avoir un rabais

Rating:

5.0

Très bien mais j'ai un certificat cadeaux que le commerçant n est pas capable d appliquer

Rating:

1.0

Rien, tout simplement arrêter de faire des affaires avec cet emplacement. De plus, j'ai été facturé 34$ pour ma location quand le prix de départ était de 19.95$ + tx??? J'ai surement été facturé trop cher J'attendrais un appel SVP de votre part

Rating:

1.0

Bonjour, L’heures d’ouverture indiquée est 8h00. Nous l’avons appelé à 8h10 pour l’aviser qu’il n’y avait personne, il nous a répondu qu’il ouvrait à 9h00. L’endroit est comme dépotoir, il faut vraiment qu’un représentant se déplace pour constater l’état des lieux. Je ne crois pas que c’est l’image que vous voulez projeter. Si vous regardez sur Google Maps, vous pouvez voir un aperçu de l’état des lieux mais en personne c’est pire. Pour la propreté du véhicule, l’extérieur était propre. À l’intérieur à l’endroit où l’on dépose les bouteilles n’a pas été nettoyé depuis un certain temps. L’individu ne portait pas le masque.

Rating:

1.0

when I filled the truck after using it I stopped at 30$ I tought it was enough for the 35 km I've done with the vehicule I did not know it wasn't totally full being the first time I rented a vehicule

Rating:

3.0

Average location but close to where I live. The person I dealt with was friendly and also present when I returned the vehicle. Only location in my area and convenient for pick up and drop off. Saves a lot of time not having to cross the Mercier bridge to get the vehicle and bring it back.

Rating:

2.0

The truck did the job i needed it for but there was a problem with the cab of the truck...I drove from montreal to toronto during the night in the rain and the truck has a bad water leak coming from the seatbelt attachment on both sides ...my whole left side was soaked from the water coming in. It was a very uncomfortable drive being wet for 6 hours...