Le service a la clientele, telephone et sms long avant d'Ãªtre pris en charge diff , trÃ¨s compliquer pour pas grand chose . Pour pouvoir prendre la cle sa la pris 45min ..Pierick C.
Garage Michel Dunn
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sainte-Martine, QC J0S1V0
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The only issue I had which impacted my experience was the width of the ramp was different from the width of the trailer which I don't remember being mentioned in your description. I rented the trailer so I can pick up my brand new side by side which was about 59 inches wide. The ramp was only inches wide so I had to get the dealer to remove 6 fender flares to get it loaded and have my mechanic reinstall the flares again.Elaine S.
I'm giving an excellent note to the very generous and helpful man who helped us in Ste-Martine. He was very nice and went out of his way to accommodate us despite being a subcontractor to the worst rental company ever. I reserved my truck for saturday morning at the Cremazie location in Montreal and the evening before the rental (Friday night), a lady called me to tell me that there were no trucks for the next morning. The next one would probably be available at 5 p.m., and it's not even sure. The closest truck available was at Ste-Martine, 50 minutes from Montreal. This is totally unacceptable. I had to leave my Christmas office party to go get the truck so we could have it for the next morning. We had a schedule to respect, because of people depending and waiting upon us. The truck wasn't to bad at first, but our travel took us to a place where it had a little bit of snow, and the fact that, not only there was no winter tires on the truck (I've been informed that seems to be the way with your company), but the tires where finished, no more grips on them at all. I was unable to even get to my place, and it took me 5 tries to get up a hill. It was extremely dangerous for my safety. And then, even though I was supposed to bring the truck back to Sainte-Agathe-de-Monts, as I booked from the start on your site, the same lady called me back to tell me that this location couldn't take my truck because they were full. After simply rejected this stupid reason, I went to this location anyway, just to find out that it was like an empty mall parking with lots and lots of space. It was just a stupid reason on your part to bring the truck back closer to Montreal. With faulty tires, I would have put myself in even more dangerous situations. I will never do business with U-Haul ever again, and my story will be shared with everyone I know. I would never recommend this company to anyone.Pierre T.
Je reÃ§u la facture pour les extra mile ( 13 miles ) , mais comme j'ai discutÃ© avec l'agent du service Ã la clientÃ¨le, et m'ont dit qu'ils vont me donner des kilomÃ¨tres supplÃ©mentaires ( pas fait), parce- que je suis allÃ© rÃ©cupÃ©rer le camion Ã Saint-Martine et non Ã MontrÃ©al, ce qui m'a fait parcourir de 45 kilomÃ¨tres supplÃ©mentaires, environ ! Bref, je suis retournÃ© de Saint- Martine Ã MontrÃ©al ( Rosemont) et aprÃ¨s Ã Victoriaville et a la fin ils mon facturÃ© les 13 miles extras. Rigoberto ROMERO.rigoberto R.