Customer Reviews for Garretts Automotive Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Garretts Automotive Repair

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Gina N. on

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Hope that reservation is correct. I had confirmed and reconfirmed reservation, only to get there and it be wrong. After 2 hrs, many calls and being put behind schedule I dealt with it but wasn’t happy

Holly H. on

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Customer did not leave a comment.

Richard K. on

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Did not have carpets that were part of the order. They were needed!

Glenda H. on

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Customer did not leave a comment.

PRANAV P. on

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First of all, I made a reservation on the phone for 15 foot truck and when I reach the location I was informed that it was changed to 26 foot without informing me. Secondly, nobody calls days before pick up date to confirm the time and the location. Lastly, I was reassign the location due to not having the 15 foot truck, I was giving the 20 foot and the truck was park in a way that I had so much difficulty to get it out. The small pick up truck was parked in front of U haul truck. Also, when doing self checkout on the phone, the customer repressntative put wrong mileage despite repeating several times on phone. Very bad experience. Whole situation wasted two hours and I hired people to pick the stuff which I have to pay extra due to U haul miscommunication.

Donald P. on

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Your 24/7 express checkin is to complicated for older people. I will never use this again

CHRIS U. on

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I’m not saying this because I used to work with Scotty at Garrett’s Automotive but he keeps a clean business. I didn’t speak with anyone when dropping off the truck.

Tremaine A. on

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Very knowledgeable and courteous, very nice

DAN M. on

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TIM L. on

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ruth Y. on

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Make sure the wheels are balanced

lorrie W. on

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I know the employee had to go to lunch and it could not be helped that they were not there when I arrived, but I like to do my returning in person...keys in hand and an in person confirmation that all was well with the return. I got busy and did not call so all I can do is hope all was good with my return to Garrett's. The mechanic that showed me where to put the key was very helpful. I was very grateful that this location was available and was so close to my home. Thanks.

Carrie P. on

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Customer did not leave a comment.

Jr R. on

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We were charged 2 day and know corporate says that we were on an hourly rental. But we were charged 2 days.

Delana W. on

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Follow thru with truck inspections with customers, 5 miles down the road sensor came on indicating low tire. Opened box upon arrival at home to find dolly left inside, bonus for me until return, when drop off location wanted to give me hassle for rental overage fee.

Brenda M. on

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They are closed Sat and Sun so when you call it gets forwarded to someone who has no clue what is happening on the Uhaul stuff. They tell you the Uhaul girl comes in on Monday. The location is pitch black not lighted well .. Do not go as female alone !!

Shaun S. on

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Nothing at this time

Debbie M. on

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I have rented there a few times the trailers are always i means always dirty they never walk me what I'm renting.

Larmer F. on

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Service person had difficulty with computer system.

Clayton T. on

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WILLIE B. on

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steve T. on

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ANN C. on

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We reported the gear shift was loose when we picked up the rental. We made them aware, and they said they would check it out on return of the rental. It did not affect the performance of the truck. This is the second time to use U-Haul trucks.

LEON J. on

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lawson J. on

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Wayne P. on

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The computer was slow but the person was nice

LORRAINE L. on

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polite lady but not very helpful with return of uhaul.

Dayna S. on

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nothing, service was great

ADAM B. on

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Customer did not leave a comment.

JESSICA G. on

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The woman behind the desk at Garrett auto motive struggled using the uhual computer software. It took her about 45 minute s to take all of my information. Not to mention I had wanted to rent from uhual the day before but was unable to due to problems with uhual computer software

WADE S. on

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The truck was loose in handling and driving, I was afraid it would break down before arriving at my destination. Tires were out of balance or were bad, suspension was shot. Considering the poor truck I was given, the charges were ridiculously high. I will no doubt look elsewhere for my next move.

OLIVER B. on

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We reserved a truck a week in advance in Tullahoma and wasn't. Told until the day before that we could not get the size we wanted and then had to drive. 40 miles to get any truck at all. Was not happy with the customer service we received.

kay S. on

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JAYNE M. on

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KATHY O. on

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AMAZING PEOPLE AT THIS LOCATION.

Faye Y. on

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I had a very good experience. The people were nice and answered all my questions.

RON W. on

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NANCY D. on

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The staff went above and beyond to make my experience a success; they were very friendly and problem-solved effectively making what could have been a very stressful event for me a calm and pleasant experience. Thank you !!!

DAVID M. on

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TROY H. on

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VIRGIL C. on

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JOHN H. on

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The location had no furniture pads and I had ordered pads so I had to go somewhere else for pads, the amount of gas in the truck was far less than they marked on the slip, we did not inspect the truck together, and the location was 45 minutes out of the way as a pick up

REAGAN C. on

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The only good part of the experience was that the owner is very friendly and nice. If this is most important to you and you have time on your hands while you are moving, then stop reading now. I had to wait nearly an hour for the representative to begin processing the equipment, even though he told me I could come at 9am. He did NOT know how to use a computer, much less the UHaul reservation system. I looked over his shoulder before he processed my credit card. Good thing, because he was about to charge me over $97,000. Not that the charge would have gone through, but I really just wanted to DO IT FOR HIM! It took another hour to drive away in a UHaul truck. This is not the location I selected as a preference. Apparently, now I have a good reason not to select this location. Miserable overall experience!

DON S. on

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Friendly, helpful! Pleased with all aspects of service.

WILLIAM C. on

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this location was 10 minutes from my house and they stayed open for me to drop it off after closing time again Thank you .

DEREK G. on

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DOROTHY O. on

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I reserved my uhaul several days prior to my pick-up day only to be called 8 minutes from my pick-up time to be informed that my uhaul was no longer available. I had to drive an hour away for the nearest available uhaul. If reservations cannot be guaranteed, at least give your customers longer notice of such information. My experience was very unprofessional and could have been conducted differently. "Apologies only, no excuses" is something your employees should also be taught.